The Cake People Reviews 

292
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is extremely straightforward, quick, and convenient for any occasion. People are especially pleased with the deliciously moist flavours and the beautiful, professional presentation of the custom cakes. Consumers also appreciate the reliable, on-time delivery services that ensure everything arrives perfectly for parties. Some reviewers were not happy with the quality, noting specific issues such as dry sponge layers, overly thick frosting, or unpleasant taste. A few consumers additionally felt disappointed by unexpected delays or textures that did not meet their expectations during celebrations.

What people talk about most

Product

Clients share positive opinions on product quality, praising the delicious flavors, moist texture, and... See more

Quality

Customers had positive experiences with quality, consistently praising the delicious taste and moist texture... See more

Order

Reviewers highlight positive aspects of the order process, noting that it is consistently easy to use and... See more

Service

Users describe exceptional satisfaction with the service, highlighting awesome and helpful team members.... See more

Delivery service

Consumers find the delivery service to be efficient and timely, with orders consistently arriving on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great first experience with this company. Not only did they have many options available but they were also able to deliver the cake the day prior our event, taking one less stress away from o... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Delicious and beautiful cake for my 4 year old's birthday. We got the Thomas the Tank Engine cake and not only was it beautiful to look at, it was absolutely delicious. My son and guests were very... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied


Company details

  1. Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(292)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone loved the cake!

We ordered the Biscoff Cake for a work event and the cake was so popular that people couldn't stop talking about it. The Cake People were very flexible with where and when they could deliver the cake. We really appreciate them going out of their way and we love that we can support a vegan business. We'll definitely order from them again!

25 October 2024
Rated 4 out of 5 stars

The cake was really nice

The cake was really nice, just didn’t like the chewy rice paper. Other then that delicious.

17 October 2024
The Cake People logo

Reply from The Cake People

Hi Courtney, thank you for your feedback! Just to clarify, we don’t use rice paper for edible images. We use fondant paper because it offers superior quality, better colour, and doesn’t crack like rice paper. We’re glad you enjoyed the cake overall and appreciate your understanding.

Rated 5 out of 5 stars

I’m never baking my own again

Great selection to start with, happy to modify to our requirements and provided delivery updates and personal response to storage requirements. Cakes were super cute and tasty too! I’m never baking birthday cakes again 😀

17 October 2024
Rated 5 out of 5 stars

Cake was beautiful

Cake was beautiful, the kids enjoyed the flavour and pick up was super easy! I highly recommend these guys when you need a cake but don’t have the time or skills to do it yourself

10 October 2024
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service - thank you so much for bringing our order forward on such short notice and being so accommodating! Excellent cake design and incredible taste.

3 October 2024
Rated 5 out of 5 stars

Exceptional experience

My request was a cake at last minute. Professionalism and quick reponse from owner made my request furfilled. Attention to detail and my needs where not compensated.Thank you so much for a exceptional experience.

14 September 2024
Rated 5 out of 5 stars

Beauitful Vegan and Gluten free cake

The cake was as per specification, Inspite of being gluten free was very moist, each of the layers were of beauitul taste, all our guest loved it and could not imagine that the cake was Vegan and Gluten free.

The cake had a cute Dinasaur theme and it presented beautifully.

The service was excellent, highly recommended The cake people.

5 September 2024
Rated 5 out of 5 stars

Delicious

Easy to order, cake looked just like the photos on the website and tasted delicious.

5 September 2024

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