Thecakedaddy Ltd Reviews 

180
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers consistently praise the cakes for their delicious taste and stunning appearance, often noting that the final product perfectly matched expectations with superb texture. Many people highlight the excellent service, finding the ordering process easy and smooth, supported by friendly staff, with deliveries frequently arriving on time and well-packaged. However, some customers also noted issues with delivery, including cakes arriving late, not being delivered at all, or arriving damaged and collapsed. A few other people also felt that the product quality was inconsistent, citing cakes that were poorly decorated, dry, underbaked, or not matching the ordered design. Some reviewers were not happy with the ordering process or communication, mentioning ignored messages, unexpected extra charges, or difficulties tracking orders.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the cakes'... See more

Quality

Clients share positive opinions on quality, with many reviewers describing cakes as amazing, spectacular, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering, excellent packaging,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fantastic service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed my first order and was thoroughly impressed. It was delivered exactly on the day I specified, with flawless packaging. The cake's taste matched its beautiful appearance, exceeding my expectat... See more

Rated 4 out of 5 stars

Cake was delicious looked amazing and arrived at the party eventually I would of put a picture on but it didn't give me the option I will try and review on cake daddy also

Rated 4 out of 5 stars

The cake was amazing. The cake daddy did everything we asked for We sent a picture of an example and they matched it perfectly for what we needed. Communication was super with them and it tasted wonde... See more

Rated 3 out of 5 stars

The cake arrived yesterday, was kept cold to ensure it was ready for my sons 16th Halloween Birthday today. Unfortunately, it was not in the best condition union opening, the topping ball things had... See more


Company details

  1. Bakery

Written by the company

Freshly baked customised cakes. We offer Free next day delivery if order is placed before 1pm.


Contact info

3.9

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(180)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant

Brilliant, highly recommend. I ordered quite last minute, delivery was the same week and everything was perfect. The cake was exactly what I wanted and it tasted delicious too! Thank you!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would.
The cake arrived over 24hrs late - not ideal given it had been purchased for a birthday party. The story given for the delay also didn’t add up. Incredibly poor communication over email, phone and web chat to try and sort the issue.
Cake was poorly decorated and dry. Wish I could upload photos to show just how bad it looked.
I have emailed them 3 times to try and have the situation rectified and they are ignoring me.
£94 wasted, do not use this company

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing cakes!

Amazing cakes!! Came quick. Carefully packaged. Came absolutely perfect condition. The taste is outstanding and moist. Definitely worth the price! Thank you guys!! Xx

17 January 2026
Unprompted review
Rated 5 out of 5 stars

It was soon after Christmas

It was my Daughters 18th birthday in the middle of January and i’d not got round to ordering a cake until a week before so the panick was well and truly on i searched and searched for a company that delivered great cakes at short notice and for a reasonable price and so i settled on Cake Daddy
well they did not disappoint, i sent over a picture of the cake i wanted and they got back to me straight away with choices of cake and fillings and sizes etc. With it being such short notice i didn’t think it was a possibility But Cake Daddy delivered in every sense of the word ☺️ and a day early at that it was perfect, My Daughter was over the Moon and it was exactly like the photo i sent.
I will most definitely be using these guys again everything was on point thanks so much x

11 January 2026
Unprompted review
Rated 5 out of 5 stars

I Ordered an Avengers cake and I…

I Ordered an Avengers cake and I couldn’t be happier so far! It arrived exactly when they said it would and looks absolutely fantastic — even better than expected. It was very well packaged and arrived in perfect condition.

We haven’t tried the cake yet, but based on the delivery, presentation, and overall service, my experience with Cake Daddy has been very good. Highly recommend so far!

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication & no curiosity

I ordered a cake via email as I wanted a custom order - 7 weeks prior to when I needed it for. They were quick enough to reply & take a bank transfer payment off me but 6 weeks went by & I didn’t hear anything off them - no email or phone call to update me on my cake - I didn’t think I would need a confirmation number as everything was done over conversation via email. I sent 2 emails & heard nothing back, so the day I needed the cake I rang & spoke to them & they knew nothing about the cake. They retook the order as if they were taking it for the first time & wasted my time for the best part of an hour asking for screenshots of emails & bank transfer payments to prove I had ordered a cake from them. Long story short I ended up receiving the cake early evening - past the party time which was a waste, because I had to go out & purchase an on the shelf cake anyway. My son did have his cake on time for his birthday the following day & the cake looked amazing on the outside but tasted awful, it was smothered in butter cream with barely any jam, the icing was really thick & as soon as it was cut into it fell apart.

5 January 2026
Unprompted review
Thecakedaddy Ltd logo

Reply from Thecakedaddy Ltd

Hi Olivia,

Thank you for taking the time to share your feedback — we genuinely understand how stressful it can be when a celebration cake is involved, especially for a child’s birthday, and we’re sorry that your experience caused you anxiety.

To add some important context for both you and future readers: your order was placed and confirmed via email as a *manual custom order, which is handled slightly differently from website orders. During December our busiest month of the year we operate with multiple customer support agents across different shifts (morning, evening). This means not every agent has immediate visibility of manually logged orders, particularly during peak volume periods.

When you called us, the agent assisting you could not instantly locate the manual entry due to the high order volume and therefore requested screenshots not to inconvenience you, but to quickly verify and prioritise your order. Once those were shared, action was taken immediately.

It’s also important to clarify the communication gap you experienced. Your follow-up email was sent on 1st January, which is an official UK public holiday for our entire unit. Our team fully resumed operations on 2nd January, at which point we began clearing the backlog of messages. While we understand that holidays don’t pause personal stress, they do mean our human team is temporarily offline.

During our conversation, you were offered two clear options:

* proceed with delivery as per your selected date and time slot, or
* receive a full refund

We were transparent that we could not provide both simultaneously. You later chose to proceed with delivery, and the cake was prepared and delivered accordingly within the agreed timeline.

While we’re sorry the experience felt overwhelming, we were surprised to see the review given that the order was fulfilled. That said, we acknowledge your frustration and regret that the journey wasn’t as smooth as it should have been.

Feedback like yours helps us strengthen our internal processes — especially around peak-season communication and for that, we do thank you. We truly hope your son enjoyed his birthday, and we wish you and your family the very best going forward.

Warm regards,
The Cake Daddy Team

Rated 1 out of 5 stars

If i was able to give minus stars i…

If i was able to give minus stars i would. Ordered a specific cake 3 weeks ago for a specific day, today for my wife's birthday on christmas day! Transfered money 3 weeks ago and was assured this would be delivered on the 24th. Tried to contact the company several times from early morning to confirm the time of delivery to be told they will call back in 30mins. They never did. Eventually i had to argue my way through a phone call to a man and woman who have very poor english language and was told that the DPD delivery driver in our area has rang in sick and we can only have the cake on the 29th! This is a lie as the delivery driver from DPD who is the same driver for our area arrived earlier this morning with another parcel we have ordered from a previous company. This company is a major let down and i would highly reccomend you stay clear if you are looking to get your item on time or if at all! Abysmal service, very unprofessional! If you want a reliable service please stay clear of this company!

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Cake was exactly as described and very tasty. Fun design was a hit with my son and his friends. Cake was delivered on time and without any issues, and customer service throughout was spot on. Will use them again!

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

Scammer. I ordered a birthday cake for my son to be delivered on the 20th of December 2025. They took my money £202 including delivery and didn’t deliver anything. I contacted them on WhatsApp to ask about my order, they read my initial message and ignored. They ignored all messages after that, they failed to answer my call. They are scammers, they scam people. Do not patronize them. No cake cake for my son’s birthday party. He was disappointed and in tears, his guests had no cake. Imagine how that felt. They didn’t even bother to communicate at all. Scammer that’s what you are

20 December 2025
Unprompted review
Thecakedaddy Ltd logo

Reply from Thecakedaddy Ltd

Hi Sayofunmi,

We are truly sorry to hear about the disappointment caused to your son on his birthday. No child should feel upset on a day meant to be celebrated, and we sincerely regret the distress this situation caused your family.

December is our busiest period nd unfortunately your order was impacted by an unexpected failure in the delivery process when the consignment was misplaced by our delivery partner. This was not intentional, and we want to be very clear that we do not take payment without the intention to fulfil orders.

We also regret that communication during this period did not meet expectations. While this does not undo the experience, please know that incidents like this are taken seriously and are being reviewed to ensure they are not repeated.

We have refunded you in full & you have acknowledged it, too.

Kind regards,
The Cake Daddy Team

Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful cake, decorated beautifully the sponge was so light would highly recommend using Cake Daddy I cannot praise this company enough
Well done Cake Daddy

8 December 2025
Unprompted review
Rated 5 out of 5 stars

From Gambia to The United Kingdom.

All the way from Gambia West Africa, the ordering was easy and smooth the decorations and designs were top notch, the company is doing amazing in-terms of time consistency and their accuracy to deliver on the actual scheduled date.

I’m impressed, wonderful service; will recommend to anyone wanting to surprise friends family spouse or any one.

Thank you for making our day memorable!
5 December, my wife’s birthday.
I love you my dearest wife! ❤️

5 December 2025
Unprompted review
Rated 4 out of 5 stars

I placed my first order and was…

I placed my first order and was thoroughly impressed. It was delivered exactly on the day I specified, with flawless packaging. The cake's taste matched its beautiful appearance, exceeding my expectations.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service - cake arrived late and missed a party

I put the order through the online ordering service. I was contacted after a few days to go through requirements and confirm delivery etc.
A few days before delivery was due I messaged to confirm that it would be arriving on time as agreed, after 2 days and ignored calls they phoned me on the morning of delivery to ask me what the details of the cake were as though I was ordering for the first time and asked to pay an extra £20 for the cake topper. I was also told the cake would arrive an hour and a half (2.30) after original confirmed time (1pm) and it actually arrived at 3.45pm meaning that we were late for the party which I had explicitly mentioned originally. Terrible process, customer service and no care taken for the importance of the schedule, would not recommend.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent cake & delivery service

I would just like to say that the cake that was delivered was absolutely fantastic & tasted so good. Your delivery service was excellent & we will definitely be using you again and recommending you to friends and family.

Thank you for a stress free cake delivery!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Don’t order from this company they keep…

Don’t order from this company they keep your money and don’t deliver the cake. They also ignore messages and put the phone down when mentioning a refund .I Have a invoice and bank statement as proof of payment . I’m going to have to see a solicitor to get to the £103.99 they owe me . Stay well clear.

30 October 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed with the presentation

The cake arrived yesterday, was kept cold to ensure it was ready for my sons 16th Halloween Birthday today. Unfortunately, it was not in the best condition union opening, the topping ball things had fallen off, the ghost looked like blobs. I asked for jam and cream and it was so overfilled with cream, any jam was lost. Parts to the cake were light and soft, other areas were hard and doughy.
I have to say for the price paid, it wasn't worth it. Asda do cheaper Birthday cakes that taste way better.....disappointed! I have pictures that I'll try to add.

31 October 2025
Unprompted review

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