The British Wine Cellar Reviews 231

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service! Has an issue with the delivery - not the British Wine Cellars fault but they dealt with it and resolved the issue for me within an hour of emailing them. Would definitely r... See more

Rated 5 out of 5 stars

A great find. I'm a big fan of English wine and when I lived in Hampshire, I used to visit vineyards in Kent and Sussex. Sadly many have now gone. Now that I'm retired and living in Scotland,... See more

Rated 5 out of 5 stars

I was struggling to find vegan British wines at a supermarket so I found this company online. My first delivery of half a dozen bottles certainly hasn’t disappointed me. A mix of red, white, sparkling... See more

Rated 5 out of 5 stars

I firstly want to give an excellent review on the packaging for the bottle of wine that was delivered to me , I loved the plastic air bag to protect during transit and the strong quality box , very pr... See more

Company replied

Company details

  1. Wine Store

Written by the company

The British Wine Cellar is the convenient place to buy English & Welsh wines. They stock a wide range of wines from across England and Wales, you can choose your own selection or buy a pre-mixed case. There is no minimum number of bottles to order - you can buy one bottle or twenty! The vast majority of their wines are the same price as if you bought from the cellar door. They include tasting notes in every delivery, along with vineyard information. Gift messaging is available for free - a handwritten gift tag will be attached to each bottle of wine.


Contact info

4.9

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Has an issue with the delivery - not the British Wine Cellars fault but they dealt with it and resolved the issue for me within an hour of emailing them. Would definitely recommend and will buy from again!

16 December 2022
Rated 5 out of 5 stars

British vegan wine and returnable packaging

I was struggling to find vegan British wines at a supermarket so I found this company online. My first delivery of half a dozen bottles certainly hasn’t disappointed me. A mix of red, white, sparkling and rose that are all delicious. I also contacted the company to find out if I could return the packaging and has a speedy and very friendly reply. They offer a collection option in their local area (which I’m not in) but were happy for me to post the packaging back to them. I was more than happy to do this, so all in all a really positive experience. Great wine which was local and vegan (all important for environmental reasons) and lovely customer service. Highly recommended

28 November 2022
Rated 5 out of 5 stars

Lovely wine

Lovely wine. Surprised as I had English wine many years ago and it wasn’t to my pallet!
I saw your advert and thought I would have another try.
It’s lovely.
I will buy again but these days don’t drink as much as I used to, therefore not a brilliant customer.
Thank you

13 July 2022
Rated 3 out of 5 stars

Still very quick but the choice of wine…

Still very quick but the choice of wine available is getting a bit depleted. Its not like british vineyards have actually stopped producing so why no stopham estate or polgoon any more. The substitutions in the sauvignon lovers collection becoming a bit more like what they cant shift. They have been trying to edge me towards new hall for the last 2 orders so i shouldnt be suprised to see it. Thank goodness they still have Wayfarer and Hidden Spring bacchus

28 June 2022
Rated 5 out of 5 stars

Great to find a purveyor of English wine.

A great find. I'm a big fan of English wine and when I lived in Hampshire, I used to visit vineyards in Kent and Sussex. Sadly many have now gone.

Now that I'm retired and living in Scotland, discovering "The British Wine Cellar" has given me the opportunity to have some great wines delivered to my door.

Great service and good selection of wines at reasonable prices

On a negative note, I wasn't impressed by the courier

19 June 2022
Rated 5 out of 5 stars

First time buying British wines

This is the first time I have bought British wine, because, I, like many others doubted it would have the taste and quality of the more conventional countries. However, I was pleased with the delivery and surprisingly the taste and quality.
So I will be venturing further into the British wine market and I seriously hope to find a list of wines to enjoy.

25 May 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look