Excellent customer service
I accidentally ordered 50mm ladder string instead of 25mm. I called them and Justin sent me a replacement which arrived the next day! Excellent helpful customer service.
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Contemporary made to measure blinds at great prices. Free UK delivery in just 7 days
Evershed Way, BN43 6QB, Shoreham-by-Sea, United Kingdom
I accidentally ordered 50mm ladder string instead of 25mm. I called them and Justin sent me a replacement which arrived the next day! Excellent helpful customer service.
I ordered the wrong accessories in error and the Blind Shop rectified the error immediately. That is wonderfully, refreshing customer service.
We purchased a cassette blackout blind with side and bottom rails and we are really impressed with the quality of the blind.
There was a slight error, on my part, with the length of the blind and the guys were really helpful in resolving my issue. Everyone was really quick to reply and the advice offered was super useful. Would happily use this company again
I bought some pleated thermal blinds. The blinds are really good and helping keep the room cool in the current heat. There was some confusion on the website about exactly what the blinds were suitable for. I was happy with the way the problem was resolved and am in the process of ordering several more blinds from them.
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