The Blind Factory Leeds Reviews 

81
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Recent heatwaves forced me to get both Velux blinds for my skylights and venetian blinds for my windows. Neil came out initially to measure up and subsequently to install them. I also visited their w... See more

Company replied

Rated 5 out of 5 stars

Ordered 6 wooded blinds form the Blind Factory Leeds (supply only), they look fantastic. Excellent service and advice. There is a huge range to choose from and staff were very helpful. I shopped aro... See more

Rated 5 out of 5 stars

We have just had a large bay window and 3 bathroom/cloakroom windows fitted with INTU venetian blinds. Neil came out to measure and fitted them a couple of week later. Unfortunately one of the blind... See more

Company replied

Rated 5 out of 5 stars

This is now the third or fourth time we have done business with The Blind Factory. We have been extremely happy with the choice, quality of the blinds, neatness of fitting and speed of delivery every... See more

Company details

  1. Window Treatment Store
  2. also in
  3. Blinds Shop

Information provided by various external sources

A true family run business, Blind Factory is a leading manufacturer, supplier and installer of hand made, made-to-measure window blinds to suit all window types. From single window installations through to major corporate building or office refits, we can manufacture, supply and fit Vertical, Venetian, Roller and Roman blinds direct from our factory in the heart of Leeds. We can also supply Velux roof blinds and the increasingly popular Perfect Fit & Motorised blinds for an all round service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(81)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great professional service

The Blind Factory were a pleasure to deal with. Provided a good quote for 2 blinds.They recommended the best product for my needs. Showed me samples, measured and fitted and I'm so pleased with my new blinds. Professional, friendly and efficient service. Would highly recommend this business.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Venetian Blinds

We have just had Venetian blinds fitted in all of our rooms. Neil and Emma were very friendly and helpful, from start to finish. They provided a quick and efficient service, at a very reasonable price. Neil came to fit the blinds the other day, and we are highly delighted with how they look. We can definitely recommend The Blind Factory.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

I am so glad I chose The Blind Factory

I am so glad I chose The Blind Factory. Emma and Neil are very friendly and always eager to help. I am so pleased with my blind's excellent quality. This starkly contrasted with some blind purveyors who were inconsiderate and flat-out ignorant. I highly recommend the Blind Factory.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Neil and Emma were extremally helpful…

Neil and Emma were extremally helpful and professional and we have been left with some quality blinds. The price was fair and they managed to fit us in sooner than expected which was really appreciated. I'd recommend them to anyone looking at replacing or getting new blinds fitted and will definitely be using them in the future!!!!

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, attention to detail, very reasonable price

I had an overwhelmingly positive experience with the Blind Factory last summer, who helped us to sort out a new set of Venetian blinds for a front room's bay window. We wanted blinds with an authentic wood finish that would compliment an oak floor, but this proved to be quite difficult: after ordering samples from the big online companies, we found the wood effect on their product looked fake and cheap. I contacted a few competitors in the West Yorkshire area but they couldn't accommodate what we had in mind. We were on the verge of settling for a cheap set of white ones that would have done the job, but I gave the Blind Company a call and the first conversation with Emma was really encouraging: she listened to our needs and tried to understand the look we were going for. She asked us to come in to check out what they had: I don't really know that much about the trade but the Blind Factory orders from manufacturers, which gives them a very wide range of products on offer. They also know what they are talking about, so if you are like me and have something specific in mind but don't know how to go about finding it, then they will be able to help.

So they had exactly what we wanted, and the order came with professional fitting from Neil (lovely bloke) - we were out of the country when they could be done but we gave them a key and the job was finished ready for when we came back. They looked great, but unfortunately there was a fault with the blinds that we didn't notice - they ordered a replacement set without us asking and came by to fit them shortly afterwards: this left us very impressed with the care and attention to detail they take over their work.

So yes the blinds look amazing and we regularly get compliments on them. I was so impressed with the professionalism of the Blind Factory, and wouldn't hesitate to use them again. If you have a very specific idea of what you want then I would strongly recommend their services because they really listen to you and try to accommodate your needs - the price is also incredibly reasonable given the level of service. Now we have a set of blinds that complete the room and make it look really amazing, thanks Emma and Neil!

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Super service!

Emma and Neil provide fantastic customer service.
I first used The Blind Factory in 2016 and they fitted a range of Velux, Perfect Fit and roller blinds to my property. I have just used them again for a number of Perfect Fit blinds and both times I have found them to be quick to respond, helpful and friendly. Installation incredibly neat and all packaging taken away. Super service!

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from the…

Fantastic customer service from the beginning to the end, Emma and Neil are both friendly and very informative and able to offer various options tailored to your needs. would highly recommend . My blinds are fantastic and give the finishing touch to my room.

Thanks again to you both

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient & great quality at a fair price

Had some vertical blinds fitted to my apartment by Neil who did a great job, so later I ordered some Roman blinds for another room and he did another great job. Not only that, but Emma and Neil are both friendly, helpful and kept me updated throughout the process. Happy to recommend.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

A Friendly and Insightful Company

Spoke to both Emma and Neil at their factory shop and over the phone, both were informative and friendly - suggesting various ideas and alternatives for me and what i needed. They were happy to write me up estimated costs for various blinds for all my windows and despite me ending up going for a cheaper option and buying fewer blinds, they were still as helpful and willing to take on my job.

Enjoyed talking to both Emma and Neil, both really nice people who are knowledgeable about their Trade.

Thanks again, the blinds look lovely!

Levi :)

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent value and friendly service

This is such a pleasant and professional service, we keep going back to them. Neil and Emma respond swiftly, the communications are clear and really good advice. We saved over £200 because of Neil's suggestions. Just a pity we have no more windows now!

24 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Such great service, I was quite picky with what I wanted, nothing was too much, measured and fitted my Venetian blinds today in Urban Oak and I absolutely love them, both Emma & Neil were great and really happy to help and give advice, thank you, would definitely recommend

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Ordered 6 wooded blinds - Excellent!

Ordered 6 wooded blinds form the Blind Factory Leeds (supply only), they look fantastic. Excellent service and advice. There is a huge range to choose from and staff were very helpful. I shopped around and found their prices significantly better than local competition.
I don't normally write reviews but felt compelled to in this instance. I would definitely recommend.
George

1 February 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look