Have used several times for my birds food that I hand rear. Only issue has ever been the delivery service being a bit late. I believe this is APC. Other than that the customer service, has been great.... See more
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Easy website to use, next day delivery and chicks arrived well packaged and still frozen. Advice leaflet enclosed giving advice on safe handling of the chicks and dry ice pack. Item was in perfect con... See more
This is the 2nd time I have purchased Nutriberries from the bird loft. Ordering is easy, prices are good & delivery is always speedy. My parrot even enjoyed chewing up the box they came in. Would reco... See more
My order was placed early afternoon on 31 August. It eventually arrived halfway through a FOUR hour delivery slot on 8 September. This probably due to Royal Mail the carrier. They are rubbish for... See more
Company details
Information provided by various external sources
At The Bird Loft, we offer a holistic approach to avian welfare, with a comprehensive product range from specialist foods to the largest parrot cages, catering for bird keepers, pet owners and breeders.
Contact info
48 Norwich Road, NR35 2JL, Ditchingham, United Kingdom
- 01986469450
- scalenbeak@hotmail.co.uk
- thebirdloftshop.com
4.7
Excellent
639 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Bird loft
Always a positive outcome. Great prices and always deliver.
Would definitely recommend
23 November 2024
Steel bowls are perfect for the big cage
13 November 2024
Great customer service
Great customer service, communication and product.
I dod have an issue with delivery, which wasn't related to birdloft it was driver fault. Christine was brilliant and sent a replacement out for me, can't thank her enough.
17 November 2024
ARRIVED THANK YOU
1 November 2024
Guardian angel bird tonic
Easy ordering, fast delivery time, happy customer, will order from you again
1 November 2024
Love this company nice friendly bunch 😃
11 October 2024
Easy to order and quick delivery 🚚
Easy to order and quick delivery 🚚
Was packed well
And my bird is feeling better
2 October 2024
Good fast service.
31 August 2024
Calcivet product is very good.
Calcivet product is very good.
Delivery is slow, be a good idea to stock the products in advance, so to speed things up.
22 August 2024
Reply from Thebirdloftshop
We apologise for the slight delay but the larger quantities do not sell as quickly as the small, so by ordering in specifically for a customer you get the longest possible expiry date.
product that will expire within eight…
product that will expire within eight months. The due date is May 2025. I spent almost $50 for this. I am very upset. You guys have sent me an old product and please don’t tell me I need to send this back to you in order to get an updated merchandise this is ridiculous
you guys have overcharged me! here is a screenshot of what you guys pulled out of my bank account it clearly says on my receipt $34.94 but you have charged my bank account $46.24 and for merchandise that is old I will be disputing this. Very poor service I do not recommend this company.
25 August 2024
Reply from Thebirdloftshop
As we stated in correspondence this is not old stock and has just been delivered. The Best Before date of end of May 2025 means that it does not expire or become unusable on that date as with human food. As stated before we have no way of overcharging you or taking money out of your account. The total bill was £34.95 paid via PayPal and we have already suggested that you speak directly with both your bank and/or PayPal. We reiterate that we have no knowledge or access to your account so that accusations such as yours are completely unfounded. Please tell us why this is poor service - you have received a perfectly good product sent to the USA and we have not requested that you send it back as this is the latest date available in the UK at the moment. Can we please ask you to stop making unfounded accusations.
Great company.Very quick delivery and very good with…
Very quick delivery and very good with emails to say where delivery was great company to order of. My father is 87 and doesn't work with things like this so we done all for him and he was delighted with quick delivery thankyou.
20 August 2024
Good prices, cheapest I could find. My Amazon loves them but only for treats
Good price, my Amazon loves them
15 August 2024
Great service
29 July 2024
Hungry Birds
After trying 3 other companies who said they had it in stock, then after 3 days say they didn't have any. Came to your site and within 2 days it's being delivered, will definitely be back.
16 July 2024
Good Service
We've used the Bird Loft many times. You always get a good service, fair price and kept up to date with delivery.
30 June 2024
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