Thebigsmokedesigns Reviews 9

Ordered item on 9th December that was a Christmas gift. It never arrived. Despite numerous attempts to contact the company through the email address and contact form on their website I got no response. I eventually found a phone number on their Facebook page at the beginning of January and managed to make contact with someone who advised me my item must’ve been lost in transit. It wasn’t as I never had any from the Shop app on its transit or that it had even been dispatched. The company did then send out the item and I received it on 15th January but it was frustrating to have little acknowledgement or apology for the error from the company regarding my original order.

I ordered a Size M the size that came was like a EXTRA S !!

Top was way to small

Exactly what I wanted, delivered at speed, will definitely order again from Big Smoke, great quality

Quicker than expected delivery, great item

Item arrived quickly and was exactly as described.

I got the urban child t shirt, I really love it and have had lots of compliments! Quick delivery, will definitely order again.

The graphic was pixelated and blurry on the shirt. Not good quality. I reached out to the company and complained about it. They seemed to not really care and were indifferent…saying they would just not print that design again. No offer to make things right. Unfortunate because it’s an awesome design. *Edit: I kept the shirt because no one offered to refund or replace it with a better print. Owner’s response literally makes no sense at all. Dude lame.