TheBestComms 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

THe delivery was excellent, these people seem to know what they are talking about , however, the customer service is rather poor. If, like most of us, you don't fully understand the technology behin... See more

Company replied

Rated 5 out of 5 stars

Had a look around the internet and spoke to plenty of different suppliers but these lot just seemed happy to go above a beyond. Excellent customer service (define wow factor) and very knowledgeabl... See more

Rated 5 out of 5 stars

TheBestComms have a great selection of devices, plus some tools which are really useful to help you choose the best product for your needs. Prompt delivery & reasonable prices - what more could you as... See more

Rated 5 out of 5 stars

I brough five off of these and 4 are super and work brilliantly ,with nice clean and clear calls ,unfortunatly I have one that has a faulty colour screen with white lines across the top.it was replace... See more

Company replied

Company details

  1. Phone and Internet Service
  2. Telecommunications Service Provider

Information provided by various external sources

TheBestComms is a leading provider of unified communications solutions. We specialise in developing and sourcing the best communication systems for our clients.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not overly happy

THe delivery was excellent, these people seem to know what they are talking about , however, the customer service is rather poor.
If, like most of us, you don't fully understand the technology behind the products you may find what you order is unsuitable. Don't even think about trying to send it back, these people just don't want to know and use B2B excuses as to why you cannot return a product. Quite disgraceful really. We offered to pay the shipping that they had paid to get the item to us plus return it at our cost but no joy. Not a very pleasant experience.

14 August 2014
Unprompted review
TheBestComms logo

Reply from TheBestComms

TheBestComms is strictly a Business-to-Business (B2B) seller so the Distance Selling Regulations in the Sale of Goods Act do not apply. This is standard practice for such B2B sales, a fact that many purchasers only find out after they have received the goods. We aim to make this clear to our customers before purchase and the buyer is required to confirm that they are a business on the checkout page.

Our returns policy states that in very unlikely event that delivered goods are damaged, dead on arrival or if they do not match the items purchased, we strive to offer our customers the best possible service and can offer advanced replacement in most cases. In order to provide the widest range of items, we operate a very efficient supply chain. The benefits of this means we can offer a very prompt delivery, the downside however is that we are currently unable to accept items returned simply due to buyer remorse.

TheBestcomms currently only sells new out of the box stock, and has no facilities to sell open box or B grade returned items, so unfortunately this meant that as the item wasn’t faulty and could therefore not been returned to the manufacturer we were unable to take the unwanted item back.

We are happy to provide advice about any of the items we sell, so we would always recommend customers call or email us prior to purchase if unsure.

Regards
Paul Hardy
TheBestComms

Rated 5 out of 5 stars

Quick, easy, simple!

TheBestComms have a great selection of devices, plus some tools which are really useful to help you choose the best product for your needs. Prompt delivery & reasonable prices - what more could you ask for?

8 April 2014
Unprompted review
Rated 5 out of 5 stars

Just got yourselves a new committed customer

Had a look around the internet and spoke to plenty of different suppliers but these lot just seemed happy to go above a beyond. Excellent customer service (define wow factor) and very knowledgeable so I'll keep coming back to buy from them any day of the week...

Also, quick delivery which was crucial for me, especially being that I work in a fast pace and always changing environment.

Well done!

24 February 2014
Unprompted review
Rated 5 out of 5 stars

Trust this Trader.

Simple & efficient transaction ~ what more could you ask for.
The phone was well priced, the item was as described and the delivery was on schedule. USE THIS COMPANY - THEY ARE GOOD.

9 December 2013
Unprompted review
Rated 5 out of 5 stars

Very efficient and fantastic customer service

Paul was my point of contact. He could not have been more helpful and patient to source our requests. After sales support was a very positive experience given the complexity of the instructions with the product. I will most definately use the best comma again. Thank you Paul.

9 November 2013
Unprompted review
Rated 4 out of 5 stars

Quick and easy - no problems

What can I say, I saw, very attractive price, I clicked and I ordered and received my phone within a few days.
The only minor issue was that the address label didn't have my name printed on it, so I didn't realise the package was for me as it was delivered at work.

1 November 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding Services

we purchased 6 headsets in total to be sent to 3 different locations and they were all delivered the next day even thou the last order wasn't submitted until just before 3pm the deadline for next day delivery.
Communication with the company was all done via email and response was very quick headsets were very good quality, would certainly recommend them.

31 July 2013
Unprompted review
Rated 4 out of 5 stars

Despatched promptly

Used the free standard delivery service and got it on day 3. All items in good conditions and no problems. Usual auto confirmations on order received, despatched etc.

7 July 2013
Unprompted review
Rated 5 out of 5 stars

Excellent value and service

The website was very clear and helpful. When we did have a question it was great to be able to phone up and talk to a real person in the UK.
We placed and our order the goods arrived very promptly as indicated.

I would be only too happy to recommend the company.

13 June 2013
Unprompted review
Rated 3 out of 5 stars

Challenging but good

Well, TheBestComms served me, though my first transaction/purchase was frustrating. There was an issue of being stock when trying to create an account for my first purchase, which after it when through, I didn't get my order. I placed a call through and I was told there was an issue with my payment on there system, of multiply order. An apology was made and I was told it will be delivered in, I think 2hrs thereabout, and it was in time. After checking the package, PSU was missing which I placed a call to TheBestcomms again. They apologised and give a time of delivery which was also in time. With this challenges as a new customer, I still recommend TheBestComms for purchase.



Cheers.

18 April 2013
Unprompted review
TheBestComms logo

Reply from TheBestComms

Hi,

We’re sorry that your experienced some issues with your first BestComms order. We try to ensure that all orders are placed and shipped as smoothly as possible but sometimes things don’t go quite according to plan. In such cases, we promise to pull out all the stops to fix things and get your items to you as promptly as possible.

I’m glad to hear that you did eventually get the items you requested and I hope that you will order from us again so that we can demonstrate that this was an isolated incident.

If you have any further issues or questions regarding your order, please don’t hesitate to contact us via the website.

Kind Regards,

Ian @ The Best Comms

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look