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The Beer Town Reviews 

976
•
TrustScore 4.5 out of 5

4.6

Beer Store
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Review summary

Created with AI, based on recent reviews

Evaluating 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the rapid delivery and efficient service, noting quick arrival times and good communication. Many appreciate the extensive product selection, including hard-to-find items, and consistently find prices to be competitive and fair. Products often arrive safely, well-packaged and undamaged. However, some customers experienced delivery delays, sometimes without prior notification or clear updates. A few reviewers also reported receiving damaged or incorrect orders, occasionally with broken bottles. There were also instances where deliveries were left at incorrect addresses or with individuals who could not legally receive them, causing inconvenience.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Customers consistently note positive experiences with product, praising the great selection and range of... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good, fair, and competitive... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, promptness, and... See more

Order

People report positive experiences with order, often highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow so ordered on the Wednesday before Father’s Day said 1-8 days delivery. Anyway I emailed them asking if it could arrive before Father’s Day as was a gift and yes it did, came 2 days later I was ab... See more

Rated 5 out of 5 stars

Fantastic price and really fast delivery from the beer town would highly recommend to anyone.their prices are vastly competitive in comparison to other sellers.also the packaging was perfect no breaka... See more

Rated 5 out of 5 stars

Easy to order and great that they stock the beer I was after. Slight delay on delivery due to excessive demand but they communicated well and let me know when the beer was dispatched. Arrived safely,... See more

Rated 5 out of 5 stars

Excellent company to deal with! My 20 litre keg of morretti comes in double quick time and always settles to serve quickly. The jocks know how important it is to serve a beer drinker properly😍😍Than... See more

Company details

  1. Beer Store

Written by the company

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(976)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I noticed they had my review removed…

I noticed they had my review removed from Google a couple of years ago so thought I'd just remind anyone who comes across this - don't buy anything of these charlatans if you value your health. Ordered 8 bottles of cider, only got seven, and every single bottle they sent was coated with shards of broken glass so as I took the first bottle out I slit all my hand open. You might think: oh well that could easily be the delivery drivers fault, heavy handed, glass bottles. Nope. Because the bottles where packed in bubble wrap WITH shards of glass on each and every bottle inside the bubble wrap.

I usually wouldn't bother but noticed that my review was removed so thought I'd just let anyone who is thinking of using this embarrassment of a company to think twice.

31 January 2025
Unprompted review
The Beer Town logo

Reply from The Beer Town

Hi, Baz.

We haven't removed your Google review, we can still see your review along with another on our Trustpilot from August 2024 regarding the same issue.

When you had first emailed us, we replied the next day apologising and advising that we could uplift the damaged stock via our courier, and could either issue a replacement out to yourself or a full refund, but we didn't receive a response back.

Once again, I apologise for all the trouble that this order had caused, and hope you will consider giving us another chance sometime in the future.

Thanks
The Beer Town

Rated 1 out of 5 stars

Delivery was left on side of road and…

Delivery was left on side of road and bottles smashed. Won’t respond to emails noting complaint.

20 January 2026
The Beer Town logo

Reply from The Beer Town

Hi Jeremy,

We replied to your email via hello@thebeertown on Monday 26th, if you want to get back in touch we will be more than happy to help you with your issue.

Many thanks
The Beer Town

Rated 5 out of 5 stars

Excellent

Great to see BeerTown stocking the elusive original Brooklyn Lager. Quick delivery too. I will be back.

7 January 2026
Rated 5 out of 5 stars

Premium Spanish beer.

Thanks again. Premium beer and a very reasonable price, delivered within 3 days despite ordering at Christmas. Great correspondence and help if needed. Great work guys, keep it up.

30 December 2025
Rated 5 out of 5 stars

Ordered 2 boxes of beer (48 bottles)

Ordered 2 boxes of beer (48 bottles). Took a few days to process but once dispatched, arrived the next day. Was a little skeptical at first mainly due to limited customer service but was pleased nonetheless.

24 December 2025
Unprompted review

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