The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and bed frames, describing them as comfortable and providing great sleep. Many people also highlight the efficient and timely delivery service, noting the helpfulness and politeness of the staff throughout the process. However, some customers also noted issues with the product itself. Several reviewers reported mattresses dipping or not being as comfortable as expected shortly after purchase. Additionally, a few people mentioned receiving products that did not match the online description or pictures, causing disappointment with the item's appearance or quality.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy of orders. Many reviewers... See more

Quality

People report positive experiences with quality, with many reviewers praising the outstanding quality of beds... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting timely deliveries and helpful... See more

Order

Customers had ambiguous experiences with order, with some reporting perfect experiences from ordering to... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and politeness of both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more

Rated 5 out of 5 stars

Great and genuine company. High quality bed and mattress in a very affordable prices. I saw then.on face book and was afraid but unfortunately they proved their genuine. Customers services... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(917)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good

Hi, I got delivery my double bed mattress 2000 pocket spring which is usually comfortable and good so good so far! Guys you can buy it for any season, I would like to say thanks for this mattress company
Regards,
M Fokrul Islam

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Bed Heist

Bed Heist
I have just purchased my 2nd mattress. Great quality great price customer service excellent. Delivered on time professional company

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Good Service and Mattress

It was recommended by a friend . Very happy with the purchase. Delivery was on time and delivered to the room of choice. I would definitely recommend to other friends.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality service

The service was outstanding they delivered on time and the delivery driver had to wait for 30 minutes for me to sort out the old bed.I totally recommend them £100. And the bed and mattress is perfect.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Very good service polite and helpful

Very good service polite and helpful. Quick delivery arrived on the day and time I wanted .delivery chap was polite and helpful. Brilliant service. Very happy with my product would definitely recommend.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Easy ordering process, great price and the bed is super comfy.

Easy company to deal with and kept me informed along the way. Would definitely use this company again.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I have bought a couple of matresess…

I have bought a couple of matresess from here and im pleasantly suprised by the quality and the price is affordable. I really liked them and recommend others to buy them aswell. Also, the customer service was very helpful and kind and the delivery was on time.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor after service, faulty

I have emailed several times but no reply.
Instagram messages and messenger.
I brought a mattress with extra firmness. After a few months it started to dip on one side. We have not had this a year yet and it is useless.
I feel robbed as saved for this!

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Placed order with bed heist then has to cancel…

Placed order with bed heist then coupla days after paying £30 deposit found my disability money has been cut & wouldn’t be able to pay for future incoming order, wasn’t yet dispatched so messaged n told them sadly y I was cancelling, surprisingly was told it was already dispatched for following Tuesday this was a tues! Told them to get in touch with driver to stop delivery . Was then told I’d be charged £65 for cancellation plus costs if not paid ! was NOT told when 1st placed order! Unacceptable I’m disabled they no fault of mine shall b contacting trading standards , prepared to loose deposit but these extra charges are unfair !

9 July 2024
Unprompted review

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