The Bed Heist Ltd Reviews 

917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the mattresses and beds, finding them comfortable and supportive, with many highlighting the efficient and timely delivery service and helpful, courteous personnel. Consumers consistently commend the staff for their polite interactions and good communication. However, some people were dissatisfied. A few customers reported receiving mattresses that were not as described, appearing cheaper, or developing issues like dipping shortly after purchase. Additionally, some reviewers noted poor aftercare, experiencing difficulties with customer service or receiving incorrect items.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with some customers praising the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of mattresses and beds,... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting promptness and helpful staff.... See more

Order

Users describe ambiguous interactions with order, with some customers reporting perfect experiences from... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and politeness from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit sceptical at first Have never ordered mattress without trying first. Especially online. However after reading some reviews the heritage 5500 pillowtop had great reviews, I took a chance and can... See more

Rated 4 out of 5 stars

Mattress delivered as expected.Haven't had such a good night's sleep in many years. Would recommend

Rated 4 out of 5 stars

I bought king size bed and mattress. The bed is alright, only one drawer is broken. And mattress is not that good. But its ok as per the price.

Rated 4 out of 5 stars

Great company very helpful in customer service I did ask for them to help take it upstairs but unfortunately they weren't allowed but did help me take bit up with motor on and checked everything was o... See more


Company details

  1. Mattress Store
  2. Bed Shop
  3. Furniture Manufacturer

Written by the company

Bed Heist


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

917 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(917)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good quality …

Very good quality also mattress very peaceful as our exception. Very quick response and delivery, very helpful delivery brother.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t use these people

Please don’t use these people. Should have read the name BED HEIST. A steal!
Slept on the mattress 2 nights and already dipped on both sides. Dont get a. Nights sleep because if one or the other moves the whole mattress moves waking up the other person. Guarantee there is none because you can’t get hold of them. No telephone no
no address on invoice. No contact.
I agree with the other bad reviews

5 August 2025
Unprompted review
Rated 1 out of 5 stars

The scammers are back out again, yes, and I’ve also reported them again.

As you know, I’ve made remarks about the bed Heist before. Now a up date you will not see this company on Facebook again but they have opened up in a different name. They call themselves H&N FUTURE BEDS. They are scammers. So whatever you do do not pay a deposit to this company I have even spoken to them on the phone I made out I wanted to order a mattress off them. They sent me everything the same pictures as before and then I asked if I could order a mattress.. when they realise who i was they blocked me so please please ignore this company. They are a bunch of scammers.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, on time delivery, mattress is as good as claimed to be at a reasonable cost, very pleased with it, my daughter loves it.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY.

DO NOT BUY FROM THIS COMPANY.
Ordered a Heritage 5500 pro definitely not the mattress I received, contacted their so called customer service which does not exist on numerous occasions with photos and videos, said complaint was passed on, WHO TO THE INVISIBLE MAN!!!! Still not made any contact,mattress has been used for app. 2 weeks I’m lucky if I weigh 8 1/2 stone and the mattress has started to dip, it was not the dimensions as advertised either, avoid this company, I will be taking this further. DO NOT BUY FROM THIS COMPANY AS THE MATTRESSES ARE CHEAP RUBBISH AND POOR QUALITY

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, I bought 5500 pillow top mattress and bed, it was very good service and great quality. Customer service was great. Overall very good, I would recommend.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great and genuine company

Great and genuine company.
High quality bed and mattress in a very affordable prices.
I saw then.on face book and was afraid but unfortunately they proved their genuine.
Customers services was apt.
What is saw online and ordered was what I git.
Highly recommended.
Have been using my bed and mattrass since 7th of September 2025 no complain
Even the delivery guy was courteous and patient.
Highly recommended

7 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the heridge 5500 pocket…

I ordered the heridge 5500 pocket sprung gel mattress I’ve had this mattress approx one month and there is only me use this mattress and the mattress has started to dip and is not comfy at all I have sent numerous email one answer was can you send video of this which I did and the response was rotate mattress it will be ok I told them not happy and they have blocked me on WhatsApp and on Facebook DO NOT BUY FROM THIS COMPANY wish I had read reviews myself there telephone number is not connected 24/7 customer service doesn’t work and best one is 100 percent money back guarantee no way is that happing either everything is a scam which is probable why they lost the limited status last year this is a horrible thing to do to people pls avoid no matter what they say as once you hand the cash over that’s it

25 August 2025
Unprompted review
Rated 5 out of 5 stars

This is my first time buying a mattress…

This is my first time buying a mattress online and I’m so glad I chose this one. The quality is excellent, it’s very comfortable, and I wake up without back pain. I’m really satisfied and would definitely recommend it to others.”

15 September 2025
Unprompted review
Rated 1 out of 5 stars

If I could give this company 0 stars

If I could give this company 0 stars , then that’s what their worth
AVOID AT ALL COST . They are scammers!!!
I bought a mattress from these …. With a 3 year warranty, just over 2 years ago , the springs are now collapsing out of the side .
They said
“ it’s out of warranty ‘ 2 years old ?
It’s been over used , I’m 67 years old , not a porn star !!
I Even paid extra money for extra support at their suggestion,
Complete waste of my hard earned money.
Once again
AVOID AT ALL COST , they are scammers

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Bed place

Really helpful staff really welcoming and helpful i paid a deposit of £65 on my bed and they got it too me when I expected it also let me choose which bed I liked also for extra £30 offered me a extra comfortable mattress the bed came very easy to put together and quality is amazing very nice bed worth the money very good people to buy from also paid rest on delivery which were really good too

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

Great service, communication delivered on time and the bed is fab , worth the money paid will use these guys again

5 September 2025
Unprompted review

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