Hudson's Bay Reviews 173

I don't generally do this, but my experience with the Hudson Bay company was absolutely horrible that I just feel the need to share. Like someone else mentioned, circling the drain, cannot get a hold of anyone in Canada. Waited 8 months to receive a Gluckstein bed, when original wait time was 3-4 months. Delivery guys arrived late, then said the package is too heavy and refused to bring it into our home, didn't wear gloves so now have a stain on the headboard for a bed we waiting on for 8 months. Hardware was missing so cannot assemble the bed and now getting the run around again on next steps. Really hope that someone at Hudson Bay acknowledges they have huge gaps in customer service. Will never again order anything from HB. I'm so disappointed and frustrated. We spent ALOT of money on this bed.

I had an issue with a bed. Stearns and Foster. The springs on the bed broke. Contacted customer service on April 26, 2021. Spoke to Mark James Lano. He asked me to send pictures. I did. No reply from them so I contacted them again May 17, 2021 and asked for status. This rude person Alfraquita Maca was rude and said never got your reply. Forwarded her the original email and asked them to confirm receipt. No reply. Last time I will shop at the Bay.

The bay has the worst online customer service I ever experienced in my life.

Honestly the worst customer service experience I’ve ever had with a “reputable” company. I can’t see them surviving the online shopping era. They charge you postage for returns (even if item arrived damage). They don’t do online exchanges, and they make you GO to a post office or store to do a return, even for a small item. When an item is damaged, it should be on them to sort it out... I spent nearly an hour with customer service to get even this far to get a label sorted for a refund for a damaged item. And the refund will take over a month.

I ordered 2 perfumes on December 06 delivery took almost a month and I needed that for a Christmas present when I travelled home to Africa. I was already out of the country when they decided to ship it. It was returned to them and they received it on February 05. It is march 31st, this company has not given me my refund. With everything going on in the world and this company decides to give me a run around for my own money almost $400.

Worst customer service ever. They cancelled my order due to a stock issue, which is understandable but it took them more than 20 days to remove the pending charges. The 4 agents I spoke to all had different answers without mentioning the ones who hung up in my face as soon as I explained the situation. They finally refunded me a month later. Never buying there again mostly because of their customer service

I'd give it 0 stars if I could. Hudson's Bay is definitely no longer what it used to be. I have been a loyal customer for many years but it's become a nightmare to shop with them, whether it's online or in store. I returned an online order over 2 months ago (sizing issue) and received a confirmation e-mail from HB confirming they had received the item. Over 2 months later, I am still waiting for my refund. I talked to their customer "service" on the chat (good luck with that as they are rarely online), have called and emailed. Not only does it takes over a week to get a response to an email, but the response is also a "robot" one in which questions are never answered. Apparently, a refund is rocket science to some. I gave up and filed a complain with the Better Business Bureau about 3 weeks ago. HB advised the refund has been issued but it has now been over 2 weeks and still no credit to my account. I just tried calling them again earlier today, they put me on hold for 14 minutes and then just disconnected the call. What they are doing is STEALING. It's all so frustrating, I ended up dumping my VIP card and took my business elsewhere. If you are looking for hassle-free shopping with an honest retailer, I do not recommend Hudson's Bay at all.

My wife recently received a Dyson Supersonic Hair Dryer as a gift from her girlfriend as my wife struggled with covid19 in December and has now recovered.
As she already owns a similar quality dryer, we decided that we would return the unused/unopened package with the receipt.
As we live some distance from the nearest brick and mortar store we called customer service on March 1st 2021 (1.39pm) to inquire our options.
We spoke to a male customer service agent who informed us that we have two options. Firstly we could return item via mail to HBC and be reimbursed via a gift card. Alternatively we could go to a physical location with the receipt where we could be reimbursed with cash or gift card.
This second option was confirmed with him twice as we do not shop at HBC and did not want a gift card. He again assured us that this was in fact the case.
March 3rd 2021, my wife and I made the road trip to the HBC at Sunridge Mall, Calgary AB.
At this location (1.40pm) we spoke to a female customer service representative (Supan). We explained to her the situation and presented her the receipt and unused dryer. Upon Supan checking the receipt and that all items were accounted for, stated that we she was only able to issue a gift card. We then explained to her the information that the Customer Service agent had informed us over the telephone. Supan stated that he was incorrect. We then asked to please call customer service again to confirm.
Supan then called Customer Service. Whilst on hold Supan, made numerous text messages. Within a few minutes, two male plain clothed security personal attended our location and remained there for the duration of the interaction (15min)
Supan then spoke to customer service and handed my wife the telephone. My wife again explained the situation to the agent who would only identify herself as Chobeta. This time Chobeta stated that we were to mail back the dryer to HBC for a gift card and that the previous information that we were told did not happen and that we were incorrect.
As we gave the order number in all inquiries and we are aware that notes of conversations and calls are recorded. (for quality control and assurance)
As Chobeta inclined that my wife was lying about the previous days telephone call, my wife asked for the previous days telephone conversation records to be pulled.
Chobeta replied that she 'could not do that.' My wife replied, 'Could not or unwilling to do it.' Chobeta remained silent. My wife then asked to speak to her customer service supervisor. Chobeta remained silent again and the call was put on hold before shortly being hung up on. This was confirmed by the in store agent that it was hung up.
The entire event was approximately 15 minutes with the security staff still present and uncalled for.
My wife and I, embarrassed and frustrated with the service, took the receipt hair dryer and left the store.
At 2.00pm we called customer service again and spoke with an agent who initially would not give her name. We again explained to her the situation and again was told we were wrong and that only a gift card would be returned. We again asked for the recorded conversation to be pulled and to speak to a supervisor. She stated that she could not do either and would only give her agent number as C991635.
My wife and I again reviewed the HBC return policy which does not specify what is reissued to customers upon return of goods.

My wife and I have long standing professional government and public relations careers and have never en-counted such unprofessional and demeaning customer service from numerous employees in one day.
Needless to say we have never been a HBC customer and this interaction, even cements our decision to not be one in the future.

This type of customer service performance will lead to the fall of HBC in Canada, just like the fall of SEARS. With quality of service displayed like this please do not ask hard working Canadians for support.

I have been a customer at The Bay for decades but now I am done. They seem to be sourcing their products from questionable sources as the quality has just gone severely downhill. In the past 2 years I have encountered the following: a $500 suitcase that started falling apart after one use, a brand new pair of boots that dyed my feet indigo and took two weeks to fade, a mail order pair of boots that were so scratched up it is inconceivable how they were even shipped, a replacement for these boots that did not fit me even though they are the same size as the scratched ones that did fit me. Despite all this I wanted to continue to support the store as they are a Canadian institution and they rectified the situation in each case. But I am now done. I ordered a pair of jeans which I wore one time. The day I wore them, I walked 2km maximum yet the thighs of the jeans are discoloured and so worn that it is obvious there will be a hole after about two more wears. I contacted customer service and explained the situation. They refused to accept the product back and offered me 15% off my next order. This is beyond insulting as I would have to spend well over $100 to recoup my loss. I have completely lost faith in The Bay as their products are clearly shoddy and now they will not even replace or refund an item that started to disintegrate after one use.

Hudson's Bay used to be my only go to store. Now it is like a sinking ship. The store itself is extremely dirty WEM Edmonton and during COVID is even worse. You cannot find anything and the retail clerks have as much charisma as a potato. Forget about ordering online as it is worse. They tell you your item has shipped but that means nothing as it sits in store for at least another three weeks. When they then promise a refund as Slindile did it means nil. She twice told me my items purchased were late and that "you are assured a refund" Instead I got once again an email denying my refund. When you try to discuss it doesn't happen. The items I received were different colors than website. I really would like to have supported this store but I really hope that it doesn't survive as this store was was a great place to shop but now it is like a Thrift Store only higher prices. When they do not keep promises they make it really speaks volumes. Just another store that cannot keep up in the modern world.

The shopping in-store is still good, but the online customer service is horrendous. I had so many issues, I can’t even describe them all here. The website also has issues.Many times, it wouldn’t accept promo codes when it should. Because of the in-store customer service I am giving them 3 stars, otherwise it would be 1 star for the online customer service.

No complaints. Always on time delivery, Returns are hassle free, and points add up super quickly! My favourite department store no doubt, cant wait to shop in person again after the lockdown! Where else can you find brand name clothes like champion on sale for such good prices?

I will never order off thebay.com in the future. This is the most frustrating experience of tracking down my package.

The order was ordered for Dec 9. It was originally projected for a delivery date of Dec 16. It is currently Dec 24 and still not delivered.

I received this item January 4 (close to a month after initial order and multiple phone calls with thebay) and the item was damaged. The pan handle pierced through the box and got damaged during transport. The customer service rep told me it was usable and said it is no big deal. Getting this item a month later when it was a Christmas Gift and then getting it damaged was the last thing I wanted to experience.

Very unhelpful and I will never shop with thebay again.

Horrible experience with this company. In person customer service is decent.. but online shopping is hell. I ordered something from here almost a month ago, never received it. I called them as soon as I realized my item had been delivered according to them but was never received. Still waiting for a refund, 20 plus days and counting. Unacceptable! Will never order online from them again!

Terrible customer service. Dec. 13 I ordered 4 gifts for $542.0. Dec. 27 the price came down to $271.0. When I called customer service to inquire about the huge price difference, the guy shut the phone in my face and never answered my repetitive calls nor my email. I'm Never again buying from Hudson's Bay.

ZERO stars. Ordered Dec 12 with a promised delivery date of Dec 18th. They didnt even ship until Dec 24 and it arrived Dec 31. Nice Xmas gift Bay. Customer service was contacted daily. No response until Jan 1. They send email saying "we have solved your problem" now. Uh no, you didnt Bay. You wont even acknowledge the problem. Were customer service off for 2 weeks before Xmas? No answer for weeks. No one answers the phone. Impossible to contact. This was the worst online purchase I have ever made.

Did not receive my order and for past 5 days no one has replied to my inquiries( online and calls to their useless customer service). Never again.

I cannot get a live agent on the phone to ask what has happened to my order. It was supposed to be here a week ago and no sign of it. It has been an extremely frustrating experience.