excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
Company replied
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Review summary
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Reviews shaping this summary
Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
After seeing some little baskets on Instagram I ordered, very near to Christmas, 2 small baskets for tiny ornamental trees. Not in stock, I was kept informed of when they would be in and on phoning c... See more
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Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great gardening gift.
What a great gardening gift for my daughter in law! Beautifully woven and containing many of the items required when pottering in the garden. Arrived when expected and well packaged. I would certainly recommend The Basket Company.
3 March 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Mrs Bennett-Smith. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Perfect traditional baskets
I ordered a small laundry basket and a large shopping basket. Both are perfect. Very fast delivery and well packaged. They look exactly how I wanted them to look; traditional, strong, the right size.
3 March 2026
Reply from The Basket Company
That’s just wonderful to hear Catherine that you’re happy with your new laundry and shopping basket. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Great service as always from the Basket…
Great service as always from the Basket Company.
Lovely products highly recommend this company.
3 March 2026
Reply from The Basket Company
Thank you so much for the review and recommending us Alison. We really do appreciate it.
Kindest regards
The Basket Company
The order came quickly
The order came quickly, but not what I expected. I’ve had some really nice baskets in the past. I ordered antique wash baskets for my utility. They look a bit cheap and look like they have a gold shimmer to them.
I also didn’t realise the bigger ones were in fact shallow baskets. I’m not sure they will get used.
2 March 2026
Reply from The Basket Company
Thank you for your review and feedback Jo. We're ever so sorry you are not entirely happy with your purchase. Please be assured that we do take customer feedback very seriously and want all our customers to be pleased with their purchases. If you would like to exchange or return your order, please do not hesitate to contact us at enquiries@thebasketcompany.com or call 01202 422600 to get this resolved.
Kindest regards
The Basket Company
Helpful company, quality product
The Basket Company provided a prompt and personal service, were very helpful and answered all phone and email queries with care and consideration.
My baskets are top quality and just as requested.
26 February 2026
Reply from The Basket Company
That’s wonderful to hear. We’re so pleased you’re happy with your baskets and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Excellent basket
25 February 2026
Reply from The Basket Company
Thank you so much for the review and feedback Gavin. Much appreciated.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received. Thank you so much for the review.
Kindest regards
The Basket Company
A beautifully made laundry basket in…
A beautifully made laundry basket in exactly the right dimensions! Speedy & great delivery. Highly recommended.
24 February 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Katherine. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Easy to use website
Easy to use website, great clear descriptions with measurements of each item, straightforward ordering, good communication and a lovely basket delivered when they said it would be. The basket is really well made and just perfect. Can't fault this excellent company.
18 February 2026
Unprompted review
Reply from The Basket Company
That’s just wonderful to hear Angie that you’re happy with your new baskets and the service received. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Brilliant product
29 January 2026
Reply from The Basket Company
Thank you so much for the review Mrs Lodge. It’s very much appreciated.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Melanie. We’re so pleased you’re happy with your basket and the service received.
Kindest regards
The Basket Company
You can order over the phone wish is so…
You can order over the phone wish is so helpful and the staff are very helpful and friendly the baskets are very well made
28 January 2026
Reply from The Basket Company
That’s wonderful to hear Sandra. We’re so pleased you’re happy with your basket. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Great baskets
Great baskets, arrived in 3 days and perfect for our bathroom accessories
27 January 2026
Reply from The Basket Company
Thank you for the review and feedback Glenn. So pleased you’re happy with your purchase and that it arrived safely.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your basket Paul. That’s great to hear. Thank you for the review.
Kindest regards
The Basket Company
Nice products and great customer…
Nice products and great customer service. They clearly care about the products as they contacted us about basket colours not matching on a set we had ordered, not wanting to send them without showing us photos and asking what we wanted - great attention to detail
2 February 2026
Unprompted review
Reply from The Basket Company
Thank you very much for the review and feedback Mary. It’s very much appreciated. We're so pleased you’re happy with your purchase and the service received.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review Christina. It’s very much appreciated.
Kindest regards
The Basket Company
I’m happy with my purchases and arrived…
I’m happy with my purchases and arrived sooner than expected so I’m even happier :)
29 January 2026
Reply from The Basket Company
That’s wonderful to hear Janet that you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
Quality product and service!
Quality product, accurate measurements, packaged safely and delivered efficiently, highly recommend!
2 February 2026
Unprompted review
Reply from The Basket Company
Thank you so much for the review and for recommending us Ms Frantz. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Good quality baskets
Well packaged . Took a while longer than I expected for delivery, no obvious reason but not a loooong wait of course. Baskets nice and robust - just the right size and for my space perfectly
29 January 2026
Reply from The Basket Company
That’s just wonderful to hear that you’re happy with your new baskets. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Excellent quality
We bought a log basket, plant container and small wicker baskets The quality of them all is excellent. Good value and well packed too.
27 January 2026
Reply from The Basket Company
That’s wonderful to hear that you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
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