Need to be honest with your customers
I like this company and its products, while in the UK I purchased various items on couple of occasions and never had any issues.
EU branch is different story. I placed order which value is almost 300eur, 10 working days ago, it is still showing as yet to be processed. Customer services last week didn't give any update, just general talk about this being dealt with and I will be updated with tracking number soon.
Really shame, I might start looking for other companies, that sell Ayurvedic skin care products.
Reply from theayurvedaexperience.eu
Thank you for sharing your honest feedback, and we’re truly sorry for the disappointment this experience has caused. We completely understand your frustration — especially since you’ve previously had smooth and positive experiences with us in the UK. You are absolutely right to expect the same level of service from our EU operations.
An order of nearly €300 remaining unprocessed for over 10 working days is not acceptable, and we sincerely apologise that the response you received from customer service did not provide clear or meaningful updates. You deserved transparency, not generic reassurance.
We have since reviewed your case and can confirm that your order has been delivered, and that you are currently in contact with our team regarding the replacement and refund for the unavailable item. Our team remains available to ensure everything is fully resolved to your satisfaction.
It is genuinely disappointing to hear that this experience has made you consider other brands, and we regret that we did not meet your expectations on this occasion. Your feedback is important to us and is being taken seriously as we work to improve consistency and communication across regions.
Thank you for taking the time to raise this with us.
— With sincere apologies,
Team The Ayurveda Experience 🌸
