Absolute time wasters. Had the whole online meeting detailing my project. Promise after promise about progress online with no call back from rep. Wasted weeks with these idiots Don’t bother. They’l... See more
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See what reviewers are saying
The best customer service we’ve received all year. We mistakenly ordered the wrong filters for our Vent Axia machine and only discovered this after trying to insert them. We contacted The Air Shop and... See more
Ordered some replacement filters for my MVHR and had a bit of a delay due to a system issue. They were super quick to respond to my email though, and got the order sent out promptly after that. Also r... See more
Ordered on 24th, order note says 30th (Email trail says otherwise). Emailed to chase the order (No reply). Took two weeks to arrive and when arrived they are poor quality and two different filte... See more
Company details
Written by the company
Indoor Air Quality Products and Advice for your home - helping relive allergies and improving health! MVHR Filters, Air Purifiers, Humidifiers and chemical free cleaning products.
Contact info
13 Market Road, TW9 4lz, London, United Kingdom
- 033 0223 6776
- Sales@theairshop.co.uk
- theairshop.co.uk
3.2
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, I was able to pick up my order the same day. There was a guy I spoke to but I don't remember his name he was amazing!
20 June 2022
Unprompted review
Wrong product sent
Wrong product sent when I sent an email asking for help it was completely ignored. useless
31 May 2022
Unprompted review
Good value MVHR filters, great service.
Good value MVHR filters delivered quickly from this pleasing online store. Will definitely be back!
30 May 2022
Unprompted review
V helpful advice and speedy delivery of…
V helpful advice and speedy delivery of required items. Will be using agin.
26 May 2022
Unprompted review
Findg the air filters I needed was easy
Findg the air filters I needed was easy, they arrived quickly, complete with installation instructions. It's exactly what you look for in this sort of business.
6 May 2022
Unprompted review
Fast delivery. Quality product.
25 March 2022
Unprompted review
Excellent service
Excellent service. Keeped informed as to what was happening with order. Quality was excellent
23 February 2022
Unprompted review
very good product delivered on time and…
very good product delivered on time and a decent price
7 February 2022
Unprompted review
Great experience
Great experience, customer service & competitive prices in the market.
18 January 2022
Unprompted review
No hassle site for filters
The site was very easy to use and the Vent Axia filters turned up in a couple of days after the purchase. All very efficient and no issues. Will definitely recommend to the rest of the building as prices were also very good.
11 November 2021
Unprompted review
I cannot recommend this Company enough…
I cannot recommend this Company enough - quick delivery exactly what Joe told me would happen did - informative and pleasure to deal with - a lot of Companies could learn from this one
9 November 2021
Unprompted review
Great competitive prices for Heat…
Great competitive prices for Heat recovery filters and purchased air purifier for my bedroom too! Great service from Joe. Highly recommended!
28 September 2021
Unprompted review
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