TAUK Reviews 

2,139
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly supportive, knowledgeable, and professional, often going above and beyond to assist them. Many people highlight the exceptional service, noting how agents made complex processes much easier and ensured smooth transactions. Reviewers frequently commend the excellent communication and responsiveness, with agents keeping them updated and being readily available, often outside standard hours. Many reviewers appreciate the personal approach and guidance provided by the agents, who offer invaluable advice and support throughout the entire process. This dedication ensures that customers feel listened to and well-informed, leading to a much less stressful and more manageable experience.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendly, honest, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, personal... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting clear, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Liam was very supportive throughout the whole process. When we had issues with our chain his sage advice kept us sane through to completion. He always responded quickly to any questions . Definitel... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,139)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing estate agent

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredible. I could not recommend him enough, 2 other estate agents previously marketed the property with no success. He has gone above and beyond, the best estate agent.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Nick the superstar!

Nick has been an absolute superstar throughout the process of purchasing my first home, I cannot thank him enough!
Nothing is too much trouble for Nick, he is very knowledgable and approachable and quick to answer any queries, as well as helping me to stay calm throughout the process.
Highly recommended. Thanks Nick!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Choose Sarah Walters

We chose Sarah Walters to sell our home for us. In under 3 months we had completed. Sarah was absolutely fantastic. We felt we were in safe hands from the start, we were kept fully informed at all stages. Sarah goes above and beyond to achieve what you want. Gold star service.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Literally Jen to the rescue

Literally Jen to the rescue. There’s nothing she can’t do. Determined, organised and simply on it. I found it so helpful to be able to communicate her when I needed to and not waiting until typical working hours. Thank you.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Walters - Above and Beyond!

Sarah Walters has been absolutely amazing throughout our property journey. Buying our house with her has been an absolute pleasure and if we were ever to move again she would be the first person we would call!
She had gone above and beyond countless times to help our purchase move along as smoothly as possible, especially as there’s been several hiccups and complications.
She has been the best estate agent we have had the experience of working with since joining the property ladder and working with several agents over the years. We cannot thank her enough for her kindness and support over the last few months.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Nick Brown is a star

We don’t know where to start with Nick Brown. When we met him he came via a recommendation and we had no idea what to expect.

He set up a plan for our home and sold it in half the time frame of the plan and instantly we were wowed. He spent an hour in our home, staging, tidying and organising and the photos made me so proud of our advert.

He came to the open house early, met with over 10 buyers on a Sunday morning, the level of commitment far surpassed what we did before.

Even after exceeding on our price he negotiated £20,000 off what we were willing to pay for our onward purchase and then spoke to us every week for four months while our sale went through. Tolerated tears and listened to our stresses and after all of it just said “this is what I’m here for”

Nick you’ve outdone yourself and we recommend you non stop.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent personal service

The difference between dealing with a large agency and an independent like Tom is the level of personal service.
Tom took care of so many things that were above and beyond what an estate agent would normally do.
He was brilliant from start to finish, and I highly recommend him if you are selling your home.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Tracey at TAUK

Tracey supported us following the death of pur parents in relation to valuation probate and selling of the house. She provided us with an evaluation and gave us advice and information in person, over the phone and via email and WhatsApp. She was incredibly responsive and nothing was too much for her. She was very knowledgeable and gave us some invaluable advice and her knowledge of the industry and market really shone through. I felt she went above and beyond for us. She was approachable, friendly and compassionate - I cannot speak any higher of her and most definitely recommend her to everyone.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

1st class service from Steph Vass!

Steph Vass helped us buy our dream family home and we can’t thank her enough. From the very first viewing, right up to completion, Steph was so helpful and used her experience and knowledge to help get the purchase over the line in complicated circumstances. She always made herself completely available to us, often responding late at night or even at weekends. We always felt like she was working with us, pushing in the same direction which was nice and also reassuring. Steph was friendly and approachable and we’ve already recommended her to several friends & family members. Thanks again for a perfect service Steph, it will always be very much appreciated.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Fisher TAUK Norwich

We completed on our new house on Monday through Tracey Fisher at TAUK Norwich. Tracey has been wonderful through the whole process. Always on hand to answer any questions we had, even when out of business hours! She was happy to show us round our new property several times during the process. We are very happy with the service Tracey has given. We decided during the process to sell a property with Tracey due to the lovely, friendly and personal service we were receiving while buying our new one. Thanks again Tracey we appreciate all you've done.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Property Purchase

I recently purchased a property where Mark Welberry was representing the sellers, and I was genuinely impressed by the level of professionalism throughout the process. Mark was always quick to respond, proactive in providing updates, and very easy to communicate with.

Although Mark wasn’t acting on my behalf, he made purchasing a property a smooth and stress-free experience. I truly appreciated his honesty, efficiency, and friendly approach. I would highly recommended Mark and TAUK and would most definitely consider using them in the future if ever such case arises.

Thank you Mark.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but helpful

Claire Lea has been nothing but helpful and supportive during what is a stressful and exciting time. She was on call on moving day to help us with any queries and kept us updated throughout the entire process. She is clearly a hard worker and it was with great delight that we sent her our first family picture in our new home ... Which is something that she helped make possible for us. Diolch yn fawr Claire!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

A good experience.

I can't praise Claire Lea highly enough. She was friendly, efficient and kept me informed at every stage. She made the whole process, which can be daunting, seamless. She was a reassuring voice at the end of the phone.
Jill Jenkins

2 December 2025
Unprompted review
Rated 5 out of 5 stars

A super agent!

We recently sold and purchased through Jonathan. Both transactions were handled with professionalism but also in a personable manner. Jonathan was great to deal with, always happy to answer questions and go the extra mile to help. Thank you Jonathan!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Sheridan was incredibly informative, personable, and provided an excellent service. As an agent myself, I unfortunately don’t always witness this level of professionalism with other agents. Thank you for restoring confidence in what other great agents can be. Highly recommend, and we hope to work with him to purchase a property soon! ⭐️

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Could not recommend Mark Quinn highly enough

Mark is absolutely fantastic. He went above and beyond to make sure the house was marketed superbly. The pictures and videos were exemplary. In addition Mark supported us hugely through the process offering really valuable advice and insight. Could not recommend highly enough. If we ever move again, Mark would be the only choice. Thank you very much indeed Mark.

12 July 2025
Unprompted review

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