My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... See more
Company replied
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See what reviewers are saying
We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... See more
Company replied
Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... See more
Company replied
Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... See more
Company replied
Company details
Written by the company
A leading UK supplier of Cut to Size Plastic sheets for all your requirements.
Contact info
3 Carriage Drive, DN4 5NT, Doncaster , United Kingdom
- 0114 3570329
- sales@theacrylicstore.co.uk
- theacrylicstore.co.uk
4.2
Great
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from The Acrylic Store
Great to hear! Many thanks for providing us with your feedback, we appreciate this very much.
One stop shop for your Acrylic needs
Easy to navigate Wwbsite, reasonable prices, well packaged and delivered within advised time scale. I will be ordering from this store in the future. Perfect for my crafting projects.
23 January 2023
Reply from The Acrylic Store
Thank you for your review and recommendation, it is greatly appreciated!
Looks fantastic as a shower wall…
Looks fantastic as a shower wall covering much better than tiles. Super easy to deal with The Acrylic Store.
Used twice - once for shower wall and once to put a roof on the shower to stop the bathroom steaming up.
6 February 2023
Reply from The Acrylic Store
Amazing news Tim! We're really grateful and appreciate you taking the time to share your feedback with us.
Prompt processing and delivery of order.
1 February 2023
Reply from The Acrylic Store
Thank you for your 5 star review David! We are pleased to hear positive feedback regarding the process and delivery times.
Very slack don’t care about sales been…
Very slack don’t care about sales been waiting weeks keep delaying told have your money back if your not happy had to stick with it as couldn’t afford another delay very unhelpful very unprofessional thankyou
4 January 2023
Reply from The Acrylic Store
Hi Jason. We thank you for your honesty and feedback. We sincerely apologise for the frustration and inconvenience you have faced. Unfortunately, we did have extended delays with our acrylic orders over this time frame period due to unforeseen circumstances. Our customer service team were not made aware of these extended delays, which may have hindered earlier communication. We do apologise that your order was affected by this issue on our part.
Rang to say that they were waiting for…
Rang to say that they were waiting for stock to come in and how long before we received it.
Problem with corners knocked, when I contacted them, they sent out replacements
26 January 2023
Reply from The Acrylic Store
Pleased to see our Customer Service team helped and informed you throughout your journey with us. We apologise again for any inconvenience this may have caused you
Top service
Delivered quickly and with support regarding finding invoices from 2021 to match materials. Very friendly and supportive.
11 January 2023
Reply from The Acrylic Store
Thank you for your wonderful feedback. We are pleased we could be of service to you
Absolutely dreadful!!
Absolutely dreadful!!! Ordered on 4th Jan still waiting. Enquired earlier this week and was told my order would arrive this week. Now Friday, it hasn’t arrived. Awful!
#40037036 order number
20 January 2023
Reply from The Acrylic Store
Customer Service are investigating this matter and are raising this with the Factory team. We sincerely apologise for the lack of communication, updates and delay. We understand your frustration, our team will be in contact with you
Purchase 2 ready cut acrylic wall…
Purchase 2 ready cut acrylic wall panels for bathroom shower refurbishment and notice they are almost see through we could see the tiled back ground and adhesive pattern
Had to remove and scrap
Very disappointed plus the cost ? None of the above mention on web site
18 January 2023
Reply from The Acrylic Store
We apologise for the issues you have faced whilst installing the material. We do always recommend that customers purchase a sample before placing a large order to test the quality and appearance prior to using any adhesive as some colours are not completely solid. The surface that the material is being mounted on does play a part in whether you can see through the material. For example, if you are mounting onto a flat black surface, it is unlikely you will see any adhesive whereas if you are mounting on a gloss white, bright surface, the likelihood of seeing the adhesive through the material is higher
Prompt delivery and in top condition
8 December 2022
Reply from The Acrylic Store
Many thanks for the great review & the 5*s.
Great customer experience and quick…
Great customer experience and quick delivery. Product also quality
1 December 2022
Reply from The Acrylic Store
Brilliant! Thank you for your feedback
Reply from The Acrylic Store
Fantastic news. Thank you for your feedback
Good communication swift delivery…
Good communication swift delivery missed a couple of holes but no drama
7 December 2022
Reply from The Acrylic Store
Many thanks for your feedback. We apologise for the issues you have faced here.
Late delivery even after paying…
Late delivery even after paying express! Took longer than express quoted.
Emailed customer services said it was being dispatched Thursday to receive Friday, didn’t get dispatch till Friday, then said arriving Monday!!!
Fuming, lost a customer.
Then tried to call them on Friday about 50 times to just keep getting answer phone.
Shocking service.
(Still not arrived when writing this)
12 December 2022
Reply from The Acrylic Store
Many thanks for your honest feedback, we do appreciate this. We are always trying to improve the customers experience and grow as a company. After speaking with yourselves on the phone, we believe the situation has now been rectified and we understand where the delay has been stemmed from.
We apologise for the delay you have faced and inconvenience this has caused you and your client. We have been experiencing a high influx in calls which has blocked our phone lines if our team are unavailable. We apologise for the delay in getting in contact with us.
Remedial action
The product arrived damaged but the company were quick to respond and resolve. Helpful/trustworthy
1 December 2022
Reply from The Acrylic Store
Thank you for your honest feedback, we truly appreciate this, and your kind words
Good price
Good price. All sheets cut to the correct size (not necessarily a given with other companies). One of the sheets was damaged in transit, but it was quickly replaced with very little fuss. I will do business with them again.
5 December 2022
Reply from The Acrylic Store
Thank you for your honest feedback. We are pleased to hear our team were able to rectify this issue promptly for you
fast delivery and good quality
fast delivery and good quality. Price is cheaper than other online shop
26 November 2022
Reply from The Acrylic Store
Thank you for your great feedback
Excellent product and service
25 November 2022
Reply from The Acrylic Store
Many thanks for your 5 star reviews
Reply from The Acrylic Store
Many thanks for your kind 5 stars!
The support when ordering but the…
The support when ordering but the delivery was not as discussed.
3 November 2022
Reply from The Acrylic Store
Many thanks for your review. Did you receive any shipment information via email from the couriers to state when your order was shipped and in transit?
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