Accident Repair Hub LTD - Crawley Reviews 

78
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TrustScore 4.5 out of 5

4.4

Copthorne Bank, RH10 3JF Crawley, West Sussex, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Our cartoons mounts with three delivery times given us but I must say when we got her Car back it was superb. They had fully validated. It came back in immaculate the work they did was absolutely firs... See more

Rated 5 out of 5 stars

I was kept well informed of the work and when it was happening. The whole team at Accident Repair Hub are really friendly and accommodating. When I wasn't quite happy with the finish they came out and... See more

Rated 2 out of 5 stars

Returned the car on time, but with damage to plastic trim that wasn’t there when they collected it. They replaced the trim the same day, claiming they forgot to replace it and had ordered the trim and... See more

Company replied

Rated 5 out of 5 stars

Had an accident insurance company took my car to a garage in Mitcham when I saw reviews of the the garage were not good at all . So I contacted the insurance company and asked them I wanted my car rep... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

Our Mission: Fast, Safe, and Reliable Service – Every Time. We are here to help you get back on the road as quickly and safely as possible. We know how inconvenient it can be, and that’s why we’re dedicated to making the repair process smooth, efficient, and hassle-free. At the heart of our service is a team of passionate, skilled professionals who take pride in their work. Every repair, no matter how big or small, is handled with the utmost care and attention to detail. We’ve earned the trust of our customers over time with our commitment to quality, safety, and a personal touch—values we’ll continue to uphold with you. Our goal is simple: to provide peace of mind during stressful times and repair your vehicle to its pre accident condition with minimal downtime. We also believe in creating a positive, welcoming experience for everyone. From the moment you reach out to us, you’ll find a team that’s committed to making the process as easy and stress-free as possible. And it’s not just about our customers—we foster a supportive, empowering environment for our team to thrive as well. Trust. Quality. Reliability. That’s what you can expect when you choose us.


Contact info

  • Copthorne Bank, RH10 3JF, Crawley, West Sussex, United Kingdom

  • 01342 713415

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

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Replied to 87% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(78)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly

I was kept well informed of the work and when it was happening. The whole team at Accident Repair Hub are really friendly and accommodating. When I wasn't quite happy with the finish they came out and sorted it straight away. I would recommend them.

30 September 2026
Rated 5 out of 5 stars

Best customer care I've seen in a very long time

We were left in a very tricky position thanks to an unhelpful car hire company and car dealers not engaging with us. Simon and his team genuinely listened and sympathised with our stressful situation and saved the day by sorting the car hire problem for us. They were the only ones who understood the seriousness of our predicament, with disabilities to try and manage. Excellent customer care!

1 October 2026
Unprompted review
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

car in service fairly quick good…

Once car in service fairly quick good job , could of done with up date how long they would have car

25 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 4 out of 5 stars

Positive Repair

Took quite a long time, principally because car had to be repatriated from France, so not responsibility of Accident Repair Hub.

Actual repair work, so far, appears to be very good. I've had no issues

18 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 2 out of 5 stars

Returned the car with additional damage

Returned the car on time, but with damage to plastic trim that wasn’t there when they collected it. They replaced the trim the same day, claiming they forgot to replace it and had ordered the trim and had it in the workshop. They returned the car the same day, still with a slight mark on the rear door trim that was specifically pointed out to them on collection. Would recommend everyone looks carefully at their vehicle before it’s repaired and when it’s returned.

18 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for your feedback. We apologise for the inconvenience caused and understand your frustration. We’re reviewing this internally to ensure it doesn’t happen again.

Rated 5 out of 5 stars

Top job as always

Top job as always

18 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Had an accident insurance company took…

Had an accident insurance company took my car to a garage in Mitcham when I saw reviews of the the garage were not good at all . So I contacted the insurance company and asked them I wanted my car repair from ARH Copthorne they agreed and they done a wonderful job . Highly recommended.

24 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Good customer services and prompt…

Good customer services and prompt delivery of services

16 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Accident Repair

Good all round. Easy to contact and kept me informed.

8 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Excellent work

Firstly, the men was really polite and nice. Secondly, the CAR is done really nice no problem whatsoever.

9 September 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

They were very friendly and helpful

They were very friendly and helpful

21 August 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Well what can I say about Accident…

Well what can I say about Accident Repair Hub LTD in Crawley ? From start to finish they were simply amazing .. from booking the car in to be repaired - during the process .. and afterwards I was kept informed at all times what the plan was and how the repair was going ..and when it was all completed. A special shout out to Sam though who was so professional at all times and nothing was a problem and needs to be recognised for he’s Customer Service. The work completed was of a high standard and can’t fault anything of the work. Definitely would use them again.

11 August 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

Rated 5 out of 5 stars

Very good service.

Very good service.

18 August 2026
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Reply from Accident Repair Hub LTD - Crawley

Thank you for taking the time to leave this review. We’re delighted to hear you’re satisfied with our service and appreciate your feedback.

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