I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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See what reviewers are saying
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... See more
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... See more
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... See more
Company replied
Company details
Information provided by various external sources
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Contact info
89 5th Avenue, Suite 802, 10003, New York, United States
- cs@the3doodler.com
- the3doodler.com
3.1
Average
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The best 3d pen on the market!
I have enjoyed ever 3Doodler product I've purchased and have purchased and recommended them for family and friends.
28 May 2018
Unprompted review
Reply from 3Doodler
Dear Dlhitzeman,
Thank you for your feedback and appreciation.
We are happy that you love our product. Providing high-standard quality products has always been our company's goal and we continue to find ways to improve every day.
If you need some tips and tricks on doodling, please don't hesitate to let us know. Our Customer Support Team will be more than happy to chat with you at your earliest convenience.
Thank you and have a good day ahead!
Regards,
The 3Doodler Team
It is a good product
It is a good product. My daughter loves creating 3D things out of it. I have given 3 star because the plastic cords at times gets jam and doesn’t move. It is not even a year since we purchased and the rear end got detached.
28 May 2018
Unprompted review
Reply from 3Doodler
Dear SJH,
Thank you for taking the time to write a review and tell us your experience.
We are sorry to hear that you and your daughter experienced some difficulties, don't worry we can resolve this for you.
As an additional information, besides the manual, there are numerous options available for resolving this specific issue. A very helpful and informative 3Doodler step-by-step guide and troubleshooting video are both available on our website plus we have a 24-Hour Customer Service Team that are all willing to give you a live tutorial and troubleshooting session too!
We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you.
Please allow us to turn your experience into a more pleasant one. Thank you.
Excellent product!
Excellent product!! My daughter loves it! My only wish is I could buy products locally. Shipping adds up!
28 May 2018
Unprompted review
Reply from 3Doodler
Dear Kim,
We are happy that you and your daughter loved the 3Doodler!
Happy to mention that we are working hard to bring all our products across the world.
If your daughter needs some tips and tricks on doodling, please don't hesitate to let us know. Our Customer Support Team will be more than happy to chat with you at your earliest convenience.
Thank you and have a good day ahead!
Regards,
The 3Doodler Team
I purchased 3Doodler for my nephew's…
I purchased 3Doodler for my nephew's Christmas and Birthday
present. By the time it was his birthday, I learned more about 3Doodler.
I purchased directly from 3Doodler then. My first order was from Michael's craft store. He really likes this.
Also, I like this very much because it is something other than electronics.
When I contacted 3Doodler, Jeffrey was very helpful!
28 May 2018
Unprompted review
Reply from 3Doodler
Dear Denise,
Thank you for your appreciation and your Five-Star-Rating!
We are happy to know that you and your nephew enjoys the 3Doodler. Jeffrey would like to thank you for your kind words.
We would also like to inform you that if you need some assistance with doodling, our 3Doodler Team will be happy to help you out and share some tips and tricks as well.
Thank you again and have a wonderful day.
Best Regards,
The 3Doodler Team
My 10 year old son loves his 3Doodler
My 10 year old son loves his 3Doodler. He has good hand eye coordination and is a prolific artist in pencil and pen. So he was able to take transform some of his 2D designs into fantastic 3D objects.
28 May 2018
Unprompted review
Reply from 3Doodler
Dear TC,
Thank you for your Five-Star-Rating! We truly appreciate it.
We are happy to hear that your son loves the 3Doodler and even more happy to know that you found our product helpful with your son's eye and hand coordination.
We encourage young kids to share their doodle to our growing 3Doodler Community on Facebook! You might want to share your son's designs too!
In the future, If he needs some tips and tricks using the 3Doodler pen, please reach out to us anytime.
Best regards,
The 3Doodler Team
Great to teach kids math and science!
28 May 2018
Unprompted review
Reply from 3Doodler
Dear Penny,
Thank you for your appreciation and your Five-Star-Rating! We truly appreciate it.
If in the future, you and the kids, require some tips and tricks on doodling, Our 3Doodler Team will be happy to help out!
Thank you and have a wonderful day.
Best Regards,
The 3Doodler Team
Reply from 3Doodler
Hello!
Thank you for your Five-Star-Rating, we greatly appreciate it.
Have a wonderful day!
Bes Regards,
The 3Doodler Team
It's great overall.
I use the START pen. It's great overall.
Only problem is when there is an inch or so of the filament left. It is too short to reverse out.
You end up wasting the last bit in order to change colors.
28 May 2018
Unprompted review
Reply from 3Doodler
Dear PVP,
Thank you for your rating and appreciation!
As an additional information, as a proven trick, to prevent waste of filament, to change color/filament you need to stop the filament flow (one click), reverse it (double click), pull out the old color/filament, and then put in the new.
If it’s too short (you can't pull the filament anymore) we can suggest for you to find an area in your creation that needs additional layering as so not to waste the short filament entirely.
Thank you and have a nice day.
Best regards,
The 3Doodler Team
Makes lot of noise
Makes lot of noise. Hard to make anything useful with it. Nice to play first couple of hours.
28 May 2018
Unprompted review
Reply from 3Doodler
Dear Erki,
Thank you for your feedback.
To give you a bit of information, you can expect a minimal sound of a motor, this is fairly normal whilst the pen is extruding the filament. However, if you think that the sound you are hearing is not what it should be, we are happy to take a look at it and remedy the situation as soon as possible.
We have reached out to you through email today as we'd like to learn more about your specific experience and we hope you will give us the opportunity to discuss this further with you.
Thank you and have a wonderful day!
Best Regards,
The 3Doodler Team
Superb customer service!
broke on the same day. a piece of plastic is stuck inside, i cant get it out.
edit:
BUT!!!
they contacted me, and although i almost broke the pen, while trying to fix it, the sent me a new one.
even that the warranty was void!!!
thank you very much!!!
28 May 2018
Unprompted review
Reply from 3Doodler
Dear Leonid,
Thank your appreciation, we are happy to know that you are satisfied with the service.
We hope you and your family will have fun with the pen.
As a goodwill gesture, a week overdue on the 1-year-warranty period is very much accepted.
If you need some tips and tricks with doodling, please don't hesitate to message us again. Our Customer Service Team will be happy to assist you!
Thank you.
Best Regards,
The 3Doodler Team
UPDATED - June 11, 2018
Dear Leonid,
We are sorry to hear you have had this issue with your 3Doodler pen.
As an additional information, besides the manual, there are numerous options available for resolving this specific issue. A helpful and informative step-by-step guide and troubleshooting video are both available on our website. We also have a 24-Hour Customer Service Team that are all willing to give you a live tutorial and troubleshooting session too.
We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you.
Please allow us to turn your experience into a more pleasant one. Thank you.
Thank you.
I use 3Doodler for a 6 month
I use 3Doodler for a 6 month.
Minuses: 3 times I came in Service center with warranty repair. It was awful. I still didn't understand why I can't use usual plastic from a 3d printer with 3.5 diameters. Because of 3Doodlers plastic really expensive =(
Pluses: With 3Doodler Create V2 I created a lot of wonderful things and was happy to use it =) This pen very comfortable and useful. They have a biggest tutorials base and awesome kits =)
Also, the company has a great support team - very friendly and professional.
28 May 2018
Unprompted review
The plastic gets stuck in my unit
The plastic gets stuck in my unit. And the flow is not as fast.
26 May 2018
Unprompted review
Reply from 3Doodler
Dear Arun,
We are sorry to hear you have had this issue with your 3Doodler pen.
A very helpful and informative 3Doodler video step-by-step and troubleshooting guides are both available on our website. Apart from that, we have a 24-Hour Customer Service Team that are all willing to give you a live tutorial and troubleshooting session as well.
We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you.
Please allow us to turn your experience into a more pleasant one. Thank you.
3Doodler create pen review
The pen works well. What stops me from giving it a five star rating is the fact that the gear in the pen eventually stopped working. I was able to get a replacement but the problem happened with that one as well. I have had four replacements all together. The last one has been working wonderfully. The service and care the company shows toward its customers is outstanding. It's clear these people want to make a great product and it really shows.
Thank you for being so dedicated to your product.
25 May 2018
Unprompted review
Love to create
It is one of my favorite crafts and the fact that u can do it anywhere is just great for me. I have the start, the 3doodler and the pro and I love them all. I got the power puff girl kit and I made a ppg of my sister and I added magnets so I could change her outfits. She thought it was great and it just bright back the memories of when we were kids and would make power puff girls out of the iron beeds. I just got a little heat craft fan and I can’t wait to experiment with it and the 3doodler and see what I can make next.
24 May 2018
Unprompted review
Reply from 3Doodler
Dear Jessica,
Thank you for your Five-Star-Rating! We greatly appreciate it!
We are happy to know that you have loved our 3Doodler pens and even more happy to hear your wonderful experience. Feel free to share your work with our growing 3Doodler Community on Facebook.
Have a good day ahead.
Best Regards,
The 3Doodler Team
I got this gift for someone as a gift…
I got this gift for someone as a gift and they loved it! They would love an actual 3d printer so this was the perfect starter gift for them.
23 May 2018
Unprompted review
Reply from 3Doodler
Hello there!
Thank you for Five-Star-Rating! We are happy that you chose our 3Doodler product as a special gift, and even more, they loved it.
In the future, if they need more tips and trips on doodling, our 3Doodler Support team will be happy to assist them.
Thank you and have a wonderful day!
Best regards,
The 3Doodler Team
Quality counts, and 3Doodler has it
I got my first 3D pen in 2014 and it wasn't a 3Doodler. After multiple blockages, breakages, I decided this was not the product for me. Fortunately my aunt got me the new 3Doodler Create when it came out in 2016, and I have never looked back. What's crystal clear to me is that quality is key when it comes to 3D pens. And provided the quality is high, your creative potential with these exciting devices will have no limits. I'm not going to lie, there has been a bump on the road here and there, but the 3Doodler customer service team has been there every time, with great advice and help to keep me doodlling. Again, a mark of the quality of 3Doodler and the importance of buying right.
I frequently use my pen for repairs, to make artistic creations as gifts, and am now experimenting with wearable that I can use day to day.
Thumbs up!
23 May 2018
Unprompted review
Post Secondary Tactile Math Tool-Blind Students Success
The doodler pen "Create" has worked good for a short amount of time and then tends to "slow down" or lose its power after repetitive use. I am on my third pen which is use to create math tactiles for a blind student. I tried to purchase the "Pro" version but it was out of stock when my last pen died and I needed a new pen ordered asap as the work I do with accessibility in a post secondary is time sensitive. It also gets really really hot on the tip so be careful if using it for extended periods. All in all-It is a great tool and has helped this student achieve success in pre-calculus level math courses.
22 May 2018
Unprompted review
Easy and fun to use
Easy and fun to use, especially with the stencils and doodle blocks.
22 May 2018
Unprompted review
Reply from 3Doodler
Dear Joel,
Thank you for your Five-Star-Rating! We truly appreciate it.
Have a good day ahead!
Best regards,
The 3Doodler Team
Reply from 3Doodler
Dear Leslie,
Thank you for your Five-Star-Rating! We truly appreciate it.
If you need some tips and tricks in doodling, our 24-Hour Customer Service Team will be happy to give you a call anytime.
Best regards,
The 3Doodler Team
Amazing!!!!!!!!!!!!!!!
21 May 2018
Unprompted review
Reply from 3Doodler
Dear Samantha,
Thank you for your Five-Star-Rating! We truly appreciate it.
If you need some tips and tricks in doodling, our 24-Hour Customer Service Team will be happy to assist you at your earliest convenience.
Best regards,
The 3Doodler Team
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