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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the materials, design, and overall craftsmanship. Many people also commend the customer service for being highly responsive, helpful, and dedicated to resolving issues, often going above and beyond expectations. Consumers frequently express satisfaction with the fit and style of the clothing, with many receiving compliments. However, some customers were not happy with initial product defects, such as crooked emblems or holes in garments. A few reviewers also mentioned dissatisfaction with customer service in specific instances, citing a lack of response or unfulfilled promises regarding replacements or free items.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality, design, and... See more

Quality

Clients share positive opinions on quality, frequently praising the high quality and craftsmanship of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the outstanding generosity,... See more

Based on these reviews

Rated 5 out of 5 stars

Material and fit was great however the particular shirt that was sent to me had an emblem on the chest that was stitched on crooked which makes the t-shirt look as if it were a defected garment. Re... See more

Rated 5 out of 5 stars

highly recommend the products and the company overall. Bought a diamond t-shirt as a gift. The quality is great, looks fab on and the sizing guide was accurate. I contacted the company prior to or... See more

Rated 5 out of 5 stars

The quality of this jacket is amazing. The original jacket received was not blacked out with (black buttons and zippers) as I expected, but the customer service team corrected the issue. They sent me... See more

Rated 5 out of 5 stars

I saw the shirts online didnt like buying off line but I did....but I had to chase my tshirt for 5 weeks to find out what's happening... company apologised and sent me a free tshirt....definitely buy... See more


Company details

  1. Clothing Store

Written by the company

We focus on creating only extraordinary leather jackets & clothing that arouse curiosity with the realism of the edgy designs and the attention to luxury detail and craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company is great

This company is great! Very good quality shirts, truly one-of-a-kind, and do a good job showing off my form as well. The shipping took a little while, but that was disclosed on their site. When I received the shirt I ordered, I was pleasantly surprised to find they sent an additional shirt that displayed their “I missed church” design apparently for free. I’m not sure if this was a mistake, but to me it shows a desire to keep customer loyalty so I’m looking forward to ordering from them again.

30 September 2023
Rated 5 out of 5 stars

TOTAL BADASS JACKET

My experience was awesome.Scott the customer service administrator was excellent, responsive, efficient, and proficient.The jacket is amazing, and I feel like a TOTAL BADASS, wearing the jacket.The whole VIRTU TEAM, did a fantastic job.Thx A lot!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

This brand is so dope and friendly

This brand is so dope and friendly! They are here for the customer service and I'm thankful for my perfect size jacket and super dope skull tshirt! I can't wait to show the world what I purchased! Thank you @Virtu

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Scott is awesome!

Initially had some problems with my first order but then Scott intervened and solved everything. Double thumbs up for the way he prioritised customer requests and helped me receive my order on time. The product itself has really nice quality and looks great. Keep up the awesome work!

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied with item

Product took a while to arrive but now seeing the upmost quality I can understand why , was contacted by suppliers direct and that impressed me very professional.

30 March 2023
Rated 5 out of 5 stars

Ordered a studded leather jacket and t…

Ordered a studded leather jacket and t shirt, both with prints in the back. Amazing fit, original design and unbelievably customer service, especially for promptness in responding to sizing questions for first time purchasers from the US where I’m located. Will buy again and highly recommend the outfits for style and quality, just as shown on the website.

19 January 2023
Rated 1 out of 5 stars

I ordered 3 items and wanted to return…

I ordered 3 items and wanted to return 2. No one answered my emails, forms, or Instagram messages for 1 week. When I tries to return the package via DHL, they wanted to charge me €110 for that. The company has no customer support and it is a total scam. Never again

24 November 2022
Unprompted review
THE VIRTÙ logo

Reply from THE VIRTÙ

Hi Georgi, As we explained when we emailed you back, we never received any previous emails from you. It is our priority to reply to customers and we would never ignore a customer, we simply never received the prior emails you say were sent.
You emailed to request a return, and we have replied to confirm that a free return label will be emailed to you, there is no dhl charge atall to return items to us as per our return policy. We are awaiting a reply from you to our email :) Thanks

Rated 4 out of 5 stars

Great shipping speed

Great shipping speed. Product looks really got and I get a lot of compliments. I haven't test the longevity of this products yet though. I am a very active person so clothes with trinkets attached doesn't last long.

30 September 2022

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