The Retailer Reviews 130

TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them,... See more

Company replied

Rated 1 out of 5 stars

SCAMMERS Signed up using the $1 for 30 day special Didn’t receive login details Emailed asking why they didn’t provide them with no reply Emailed again a few months later after they had taken... See more

Company replied

Rated 5 out of 5 stars

Have brought a few J4s all come as described, at a good price, overall a good experience.

Company replied

Rated 5 out of 5 stars

Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.

Company replied


Contact info

3.7

Average

TrustScore 3.5 out of 5

130 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent communication & good…

Excellent communication & good International delivery

30 July 2025
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Reply from The Retailer

Thanks, Rain — great to hear the comms and international delivery both landed well. Appreciate you! — The Retailer team

Rated 5 out of 5 stars

It's worth the waiting!

I've bought 4 times, none of them I've had any single issue with the items bought. Some people complain about their delivery time but that's shadowed when they charge fair prices for what they sale.
One thing I'd suggest is a bit more love when it comes to size availability for certain pieces of apparel!
And bring back the Yeezy Gap Dove hoodie!!!

27 June 2025
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Reply from The Retailer

Four orders, zero issues — love that, Sebastian! Noted on more apparel size availability, and we'll pass the Yeezy Gap Dove hoodie request up the chain. Thanks for the support. — The Retailer team

Rated 5 out of 5 stars

Great store!

I recently had a small issue with my order, but the team did a great job and helped me resolve it. I’ve been a happy customer for a while and will definitely continue shopping here. Highly recommend!

9 June 2025
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Reply from The Retailer

Thanks for the recommendation — really glad the team got it sorted for you. Appreciate you sticking with Retailer! — The Retailer team

Rated 5 out of 5 stars

5 STARS FOR THE RETAIL CORRECTION!

i have placed a few orders with the retail correction and i can honestly say its been a great and smooth experience. the prices are very good and there’s a wide variety of products for everyone. the monthly fee is so worth it and i’ll definitely be keeping my subscription for a long time.

8 June 2025
Unprompted review
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Reply from The Retailer

Thank you, Mitch! A smooth experience at good prices is exactly what we aim for — stoked you're sticking with the membership for the long haul. — The Retailer team

Rated 5 out of 5 stars

Great company

Great company with great retail deals. Supportive staff who are prompt in replying to any questions or concerns.

3 June 2025
Unprompted review
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Reply from The Retailer

Appreciate it, Nicholas — prompt, helpful support is exactly what we aim for. Thanks for shopping with Retailer! — The Retailer team

Rated 5 out of 5 stars

- Retail Correction By far one of the…

- Retail Correction By far one of the best ways to get The exclusive sneakers/clothing you want and save hundreds or even thousands I personally got a yearly membership as the more you pay the better value, from Jordan’s to Yeezys and even Essentials. 10/10.

13 May 2025
Unprompted review
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Reply from The Retailer

10/10 right back at you, Abdul! Glad the yearly membership's paying off across the Jordans, Yeezys and Essentials — saving you hundreds is the whole point. Cheers! — The Retailer team

Rated 5 out of 5 stars

Support TRC

I’ve been member of retail correction for over a year and I’ve copped a lot of limited edition items thanks to them. Will def recommend

22 March 2025
Unprompted review
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Reply from The Retailer

Over a year strong — thank you, Kirat! Stoked we keep landing you the limited pieces. Appreciate the recommendation. — The Retailer team

Rated 5 out of 5 stars

I’ve been member of retail correction…

I’ve been member of retail correction for over a year and I’ve copped a lot of limited edition items that I could never cop elsewhere. Thank you guys for your support and hard work.

27 May 2025
Unprompted review
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Reply from The Retailer

Thank you, Sanehdeep — that means a lot. Getting you pieces you couldn't cop anywhere else is exactly why we do this. Appreciate the support! — The Retailer team

Rated 5 out of 5 stars

great experience

The retail correction offers incredible and reliable service. I highly recommend The Retail Correction for all of your merchandise needs. Anytime I have had any trouble with purchases they have been incredible with communicating with me to solve any problems I may have encountered. I assure you that when shopping with The Retail Correction you will be thoroughly looked after.

31 May 2025
Unprompted review
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Reply from The Retailer

Really appreciate this, Zak — looking after our members whenever something comes up is the whole point. Thanks for the recommendation! — The Retailer team

Rated 5 out of 5 stars

Best membership I’ve signed up to

Been a member of the retail correction for the last 3 years now since the Dior air Jordan 1 giveaway and I’ve had no regrets since. I’ve been able to cop recent and past sneakers for retail or sometimes below retail price so the $30 a month membership is well worth it. I’ve even won the week sneaker giveaways multiple times now!

4 June 2025
Unprompted review
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Reply from The Retailer

Three years and counting — legend, Derrick! Glad the membership keeps earning its keep, and congrats on those weekly giveaway wins. Cheers! — The Retailer team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Bought some Travis Scott x Air Max 270…

Bought some Travis Scott x Air Max 270 React ENG 'Cactus Trails' arrived within the allocated time frame and passed validations for selling on Alias Order #43708

Awesome place to buy cloths at amazing prices

13 March 2025
Unprompted review
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Reply from The Retailer

Love this, Pelefoti — passing Alias validation says it all. Glad the Cactus Trails arrived on time, and thanks for shopping with Retailer! — The Retailer team

Rated 5 out of 5 stars

Ordered to NZ with no problems!!

Ordered a pair of CLB AF1 from the retail correction as I couldn't find my size cheaper anywhere else in NZ / AU. I ran them through a legit check app and they passed so I am very happy with my purchase. Didn't take too long to come to NZ either. Thank you, will shop again <3

28 February 2025
Unprompted review
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Reply from The Retailer

Thanks, Nicholas — great to hear they passed your legit check and made it to NZ quickly. Enjoy the AF1s, we'd love to have you back! — The Retailer team

Rated 5 out of 5 stars

Great value and quick shipping!

Ordered a fear of god essentials hoodie on the 12th of April and it arrived 2 weeks later on the 26th. Much quicker then I was anticipating considering they said it could take up to 20 business days.

Also only paid $100 per hoodie! The other stores in NZ charge around $300 for it which is a crazy discount. Will definetly be back :)

12 April 2025
Unprompted review
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Reply from The Retailer

Love this, Josh — quicker than expected and $100 vs $300 elsewhere is exactly the win we're going for. Enjoy the Essentials, see you next time! — The Retailer team

Rated 5 out of 5 stars

I ordered the Exciting Macarons Labubu and had a amazing experience!

I ordered the Exciting Macarons Labubu from The Retail Correction and I couldn’t be happier! The whole process was incredibly smooth — from placing the order to delivery, everything was fast and efficient. The item arrived in perfect condition and exactly as described. I was genuinely impressed with how quickly my order was processed and shipped. Highly recommend The Retail Correction for anyone looking for quality collectibles and top-tier service. Will definitely be ordering again!

5 June 2025
Unprompted review
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Reply from The Retailer

Thank you, Aum! Smooth from order to delivery and the Macarons Labubu in perfect condition — exactly what we aim for. Enjoy, and thanks for the recommendation! — The Retailer team

Rated 5 out of 5 stars

Great shipping times

Great shipping times

16 May 2025
Unprompted review
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Reply from The Retailer

Appreciate it, ben — fast shipping is something we work hard on. Thanks for shopping with Retailer! — The Retailer team

Rated 1 out of 5 stars

Poor communication from the seller, no updates from seller and I had to follow up on items, in the end seller did not fulfil order

Poor communication from the seller. Ordered Essentials hoodies in early December 2024, was told in January that there will be a delay due to supplier issues. Come March and still no update. Contacted seller and said there is a delay still. Contacted seller TWICE! Then May arrives and still nothing. All of a sudden received a refund end of May. No email or information, nor apology from the seller.

TLDR: don’t even bother buying as the items will never arrive. Buy from reputable sellers instead line SSENSE or Mr Porter

Edit: Items ordered did NOT arrive. It is also false to promise the customer for you to expect us to follow up on the order, and no updates from you. For a company that charges a monthly membership fee, good service would be fair to be expected.

26 May 2025
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Reply from The Retailer

Hey, we’re really sorry again for the delay on your Essentials order — it was a one-off issue caused by ongoing supplier problems that we were transparent about early on. While the delays were frustrating (we completely understand that), we did offer a full refund plus nearly 50% of your order value as in-store credit to make it right.

Also, just to clarify for others reading — it’s not accurate to say items “never arrive.” We can see your Yeezy Gap hoodie was delivered without issue.

We’ve learned from this situation and improved our processes since. But please be fair with the claims you’re making.

Rated 1 out of 5 stars

I don't ever write reviews

I don't ever write reviews, so I am genuinely frustrated & a bit off when I write a one star review.

This is marketed as a cheap place to buy hype & designer clothing, any of the items are easily purchasable and CHEAPER across sites like StockX & GOAT that won't charge (No exaggeration) $150 for 7 items to be shipped.

Do not bother wasting the $30 to purchase this, if you see an item you like, just search it up and purchase it elsewhere for cheaper OR a little bit more without paying an extreme amount in shipping.

23 April 2025
Unprompted review
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Reply from The Retailer

Thanks for the honest feedback, Richard. Our pricing is built around membership — members save on every order, which is where the value sits. You're right that our shipping costs were too high though, and we've since restructured our rates to be much more reasonable. Sorry it missed the mark for you. — The Retailer team

Rated 2 out of 5 stars

Great products, slow shipping

The products are great and authentic. I ordered a pair of shoes as a gift but they came about 2 weeks after the persons birthday so that was disappointing. Shipping is extremely slow and surprisingly expensive, but other than that the products were great.

28 March 2025
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Reply from The Retailer

Hi Harry, thanks for your feedback and we’re glad you liked the products! Just to clarify—our shipping timeframe is listed as up to 20 business days on the site, and your order was shipped within that window. We also don’t profit off shipping; we simply charge our cost price. Still, we understand the frustration with timing around gifts and will continue working to speed things up. Appreciate the support!

Rated 5 out of 5 stars

Best company on Earth

Love this company, clear and transparent on any issues with shipping, good drops and really fun raffles

25 February 2025
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Reply from The Retailer

'Best company on Earth' — we'll take that, Campbell, thank you! Clear comms, good drops and fun raffles is exactly the vibe. Appreciate you! — The Retailer team

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