The Laser Boutique Reviews 

4,093
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the beautiful, precise personalization featured on items like garden planters, chopping boards, and special gifts. People consistently note that products are exceptionally well made from sturdy materials and always arrive securely packaged in completely pristine condition. However, some people mentioned occasional delivery delays, longer processing times, or physical parcels taking considerably longer to reach their final destination. A few other people also felt that receiving incorrect personalizations despite clear requests or experiencing unexpected product quality issues like rusting was very disappointing.

What people talk about most

Product

Consumers find immense satisfaction with the products, frequently praising the beautiful personalized designs... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the excellent materials and... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction that items... See more

Order

Reviewers highlight positive aspects of order satisfaction, frequently praising the quick delivery and... See more

Service

Clients share satisfaction regarding the exceptional service, highlighting fast shipping, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great gifts for bird watching gardeners, we have purchased three of these hanging bird tables each of which is personalised beautifully and exactly as requested. They arrived quickly and were well... See more

Rated 5 out of 5 stars

Great communication from Laser Boutique. Prompt delivery of items and product quality was fabulous. Loved the first set so much we immediately ordered a second set to keep for ourselves. We bought... See more

Company replied

Rated 5 out of 5 stars

I ordered a customised butter dish but wanted to change the position of the knife to suit someone left handed. A simple email to the seller was answered straight away and they took my request... See more

Rated 5 out of 5 stars

I ordered the Personalised Flower Planter Large Trug for my parent's 40th wedding anniversary. I was delighted with how quickly the order was accepted, made and sent out. The product itself is beautif... See more

Company replied


Company details

  1. Gift Shop
  2. also in
  3. Boutique
  4. Christmas Store
  5. Craft Store
  6. Laser Cutting Service
  7. Novelty Store

Written by the company

What can I say... We love laser cutting ! If its a gift item you need say hi and look at our range.. Follow us ob FB https://t.co/8mrDBHz8zk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,093)

617 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will not be using again

Will not be using again. Ordered a veg trug on 4/10, at the time of order the processing times stated 1-2 working days, today the order is still ‘processing’. This was a gift for my grandmother and was totally embarrassing when I had to show up with no present as this wasn’t cheap! Emailed on Friday and received an email this morning saying they would look in to this, not had anything back. Would love to receive my order or get my money back… almost £40!

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Ordered a planter for my parents 45th wedding anniversary. They love it. Also as I was last minute ordering they made sure it was sent out quickly which I really appreciate. Thankyou again. X

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent & fantastic customer service!

Excellent customer service! I was having trouble accessing the website to order my Christmas Eve box, but from the moment I got in touch, he was absolutely fantastic. He kept me updated throughout, stayed in contact with me, and went above and beyond to get the issue resolved. He was so accommodating and determined to get everything sorted, and I honestly couldn’t have asked for better service. It’s lovely to come across someone who genuinely cares and is so willing to help. Thank you so much for all your help, it’s really appreciated and I’m looking forward to receiving my Christmas Eve Box 🎄✨

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Nothing was too much trouble, I asked for wording to be amended numerous times and it was no bother. So polite and kind. The product arrived quickly and was better than I expected. Thank you so much, would highly recommend

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great product and great customer service

I placed an order I needed quite quickly for a 70th. The order process was really easy with helpful tips on the way. I emailed to ask for a fast turnaround and Philip was great. my order was produced and posted the same day of my email with regular updates to me up to when it was posted.
It arrived the next day and was exactly as the pictures and what I wanted. a beautiful product really well made and it will make a fantastic birthday present.
Very impressed all round

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Just recieved my beautiful "Nanna"…

Just recieved my beautiful "Nanna" personalised glass vase, it is so beautiful 😍 was delivered within 4 days, expertly packed and finished to perfection 👌 Never seen anything more beautiful 😍 Thankyou The Laser Boutique you made my day 😀 5*+++++

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Personalised Dippy Egg spoons

I ordered two engraved teaspoons. Unfortunately the engraving was slightly wrongly worded. However the company swiftly responded to my email and despatched two replacement spoons with the correct wording. They are now perfect and I am really pleased. These days it’s quite rare to receive such good customer service and so I would highly recommend both the product quality and the service provided by this family business.

7 October 2026
Unprompted review

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