Nice, polite, respectful employees who understand the situation and make it as easy as possible as well as important, honest and sufficient. I'm new to all this and I've worked all my life so never... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person who answered the phone was immediately professional and put me at ease. Dan(his name) was considerate and explained things along the way. He was also very patient with me as I was very a... See more
Company replied
The lady who took my call was very professional and listened very carefully to the details. I did not have to correct anything when read back to me for confirmation. Very polite and empathetic to... See more
Company replied
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is al... See more
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Company details
Written by the company
We’re here to help! We specialise in helping people who’ve suffered because of personal injury, access professional legal representation and to claim the compensation they’re entitled to. We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
Contact info
Craig House, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 2JG, Manchester, United Kingdom
- 0800 182 2189
- info@the-compensation-experts.co.uk
- the-compensation-experts.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Someone who actually listens and and understood
The gentleman who I spoke with today was kind compassionate and more importantly actually understood why I am making this decision. I have already done some of the hard yards myself in getting someone to admit face to face they did not act appropriately and with integrity, so now I am happy to leave it in the hands of the professionals who can move forward. The gentleman who called me was lovely to speak with and was clear when discussing every part of the process moving forward
3 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Diane
Thank you for your kind words. We’re delighted to hear that you felt listened to, understood, and supported throughout your conversation with our team. It’s especially encouraging to know that the process was explained clearly and that you now feel confident moving forward with professional support. We truly appreciate your trust and wish you all the best with the next steps.
Kind regards
Uyi
Efficient and effective service
3 September 2026
Reply from The Compensation Experts
Hello Peter
Thank you for leaving a review. We’re happy to hear you found our service efficient and effective. We really appreciate your feedback and are pleased we could assist you.
Kind regards
Uyi
Was this only to obtain my details .?
Was this just to obtain all my personal details.?
I believed I had a good case.. photos communication ect
Computer said No after asking for everything included Nat insurance number. Felt abit dodgy .. awaiting the scam emails to arrive..
28 August 2026
Unprompted review
Reply from The Compensation Experts
Thank you for sharing your concerns. We’re sorry to hear that the process left you feeling uncomfortable or uncertain. We completely understand why being asked for personal information, particularly sensitive details, could raise questions about how that information is being used.
We take concerns around privacy and personal data very seriously, and we’re sorry that your experience caused you to feel this way. Your feedback is important to us and will be passed on to the relevant team so the process and communication can be reviewed.
Thank you again for bringing this to our attention.
Best wishes,
Hafsah
Express solicitors unable to take my…
Express solicitors unable to take my case. Need a solicitor company to help me.
3 September 2026
Reply from The Compensation Experts
Thank you for taking the time to share your feedback. We’re sorry to hear that Express Solicitors were unable to take your case forward. We understand how frustrating this can be when you’re looking for the right legal support.
We hope you’re able to find a solicitor who is able to assist with your circumstances. We wish you all the very best and thank you for giving us the opportunity to help.
Best wishes,
Hafsah
Aisha was super amazing and she…
Aisha was super amazing and she explained me the claim process in detail. And also it me through the appropriate law firm.
3 September 2026
Reply from The Compensation Experts
Good afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that Aisha was able to explain the claims process clearly and guide you through to the appropriate law firm. We’ll be sure to share your kind words with her. We really appreciate your review!
Kind regards
Hafsah
Reply from The Compensation Experts
Hello Phillip,
Thank you for your review! We’re so pleased you were happy with our customer service. We really appreciate you taking the time to share your experience.
Kind regards
Uyi
Great service good chat
2 September 2026
Reply from The Compensation Experts
Hello David
Thank you for your fantastic review. We’re really pleased you enjoyed our service and had a great chat with the team. Thank you again for leaving a review, and all the best going forward with your claim.
Kind regards
Uyi
Im 74 & not very good at explaining…
Im 74 & not very good at explaining myself. Nir am I computer savvy. Rebecca, Jennifer & Nick explained everything to me in very easy terms. Jennifer was very patient with me when signing the online application.
So I was pleasantly happy with everything. Thank you Fletchers
1 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Mr Jones,
Thank you for such a lovely review. We’re so glad Rebecca, Jennifer and Nick were able to make everything clear and easy to understand, and that Jennifer took the time to patiently guide you through the online application. We know these processes can sometimes feel daunting, so it’s great to hear you felt comfortable and supported throughout. We’ll make sure the team sees your kind words!
Kind regards
Beth
Very helpful
The staff was very polite and helpful and very understanding of what your going through..
2 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Beverley
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found our team polite, helpful and understanding. We know that going through a difficult situation can be stressful, so it means a lot to know that you felt supported. We truly appreciate your review.
Kinds regards
Uyi
Good initial impression
Had a good initial call to discuss the prospects our potential claim.
The process was explained clearly and where the agent was unsure she would state she was unsure and directed me to the legal team who’d be able to provide the information. Let’s see how it pans out.
2 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Henna
Thank you for taking the time to share your experience. We’re pleased to hear that you had a positive initial call and that the process was explained clearly. We believe it’s important to provide honest and accurate information, so we’re glad our advisor was transparent when something required further clarification from the legal team. We appreciate your trust and wish you all the best as your claim progresses.
kind regards
Uyi
After making the phone call today to…
After making the phone call today to find out and know when no fee I was very satisfied with the information I was given by members of staff. It was very helpful and that explain everything to me which I thought was really friendly and very experience.
1 September 2026
Reply from The Compensation Experts
Hello Jon
Thank you for your fantastic review. We’re so pleased that our team was able to answer your questions and explain everything clearly. It’s great to hear you found the service friendly, helpful and professional. Your kind words mean a lot to us!
Kind regards
Uyi
Great job
Great job
Very informative and polite upbeat staff member I spoke to I was redirected straight away to a company to help and the balls now rolling and faster then I thought
1 September 2026
Unprompted review
Reply from The Compensation Experts
Hello Kirsty
Thanks so much for your lovely review. We’re really pleased our team member was able to provide helpful information and get you connected with the right company straight away. It’s fantastic to hear that things are already moving forward quicker than you expected!
Kind regards
Hafsah
Reply from The Compensation Experts
Hello Paul.
Thank you for your lovely feedback! We’re really pleased to hear that you found our service helpful and informative. We appreciate you taking the time to share your experience with us.
Kind regards
Hafsah
Perfect conversation and informations…
Perfect conversation and informations given.
The staff is so polite patient and professional.
1 September 2026
Reply from The Compensation Experts
Hello Virgilio,
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive conversation with our team and found the information provided helpful. It’s lovely to know that our staff were polite, patient and professional throughout. We really appreciate you taking the time to share your experience.
Kind regards
Uyi
Esy to talk explain my problem
Esy to talk explain my problem. Feels like I was heard
1 September 2026
Reply from The Compensation Experts
Hello Loreta
Thank you so much for your kind review. It’s great to hear that you were happy with the service and found our team knowledgeable. We're glad we were able to help. All the best going forward with your claim.
Kind regards
Uyi
Reply from The Compensation Experts
Hello Patrick,
Thank you so much for your kind review! It’s great to hear that you were happy with the service and found our team knowledgeable. We’re really pleased we could help.
Kind regards
Uyi
Everything was straightforward and explained perfectly
Everything was straightforward
1 September 2026
Reply from The Compensation Experts
Hello David,
Thank you for your kind review! It’s great to hear that you found everything straightforward. We’re glad we could make the process easy for you. Thank you again for leaving a review.
Kind regards
Uyi
Reply from The Compensation Experts
Hello Graham
Thank you for your kind feedback. We are pleased to hear that you were satisfied with our service. Your review is greatly appreciated.
Kind regards
Uyi
Very good
Your staff have patience for their customers.
And also is good to take care of someone's problems
1 September 2026
Reply from The Compensation Experts
Hello Isaac,
Thank you for leaving a review. We’re really pleased to hear that you found our team patient, caring and willing to take the time to understand your concerns. We always want our customers to feel listened to and supported. All the best going forward with your claim.
Kind regards
Uyi
Excellent customer service and made me…
Excellent customer service and made me feel comfortable and in safe hands
31 August 2026
Unprompted review
Reply from The Compensation Experts
Hello Hajara
Thank you for your lovely feedback. We’re happy to hear that our team provided excellent customer service and helped you feel comfortable and reassured. Knowing you felt you were in safe hands means a lot to us.
Kind regards
Hafsah
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