The Cleaning-company Reviews 25

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

We were very reluctant to trust strangers in our home, although as this was a cleaning company we decided to take a chance. Over a short period of time, we had two different cleaners, and because no o... See more

Company replied

Rated 2 out of 5 stars

We signed up for cleaning every 6 weeks . The first visit we had gutters cleaned and a thorough deep clean, then we signed up for 6 weeks. The next visit they were unable to clean the sky lig... See more

Company replied

Rated 1 out of 5 stars

Do not buy from this company, you will not get your goods and you will not get your money back. Still waiting 2 months after placing order, no communication and no response to requests for refund. Yo... See more

Company replied

Rated 5 out of 5 stars

I have been using the cleaning company to clean my house for the past 6 months, i have found them to be professional, courteous, and always on time. They also keep me well informed regarding any c... See more

Company replied

Company details

  1. Commercial Cleaning Service

Written by the company

The Cleaning Company is a trusted provider of cleaning services in a variety of sectors, including education, healthcare, office, retail, and hospitality. We pride ourselves on delivering a high quality cleaning experience for our clients and go the extra mile to ensure their satisfaction. With years of experience and a team of dedicated and professional cleaners, we can guarantee a clean and healthy environment for your business.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Im interested on this job

Im interested on this job. I need a job very urgently. I will be glad to work with your company as a clear I g full time service. Thanks Gloria Ekwubi.

Die Arbeit interessant mich an.
Mit freundlichen Grüßen Frau Ekwubi.

24 February 2025
Unprompted review
Rated 2 out of 5 stars

Bullying you to pay for a service they cannot deliver

We signed up for cleaning every 6 weeks . The first visit we had gutters cleaned and a thorough deep clean, then we signed up for 6 weeks.
The next visit they were unable to clean the sky light or roof light for safety reasons ( type of roof tile can be easily broken) . Then they asked me to pay 50% for the visit.

see response below

On the day of the job you refused to allow our technician to clean the rest of the house so we will need to charge you 50% cancellation fee (part of our T&C's).

Obviously we can't do window cleaning at your house without Safety or damage concerns. So the only way forward it to cancel your subscription.

25 October 2023
Unprompted review
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Reply from The Cleaning-company

Hi - we don't do this type of work and don't work in domestiv properties. We are commercial contract cleaning services company. We believe you may have reviewed our company by mistake and your interaction was with another firm. We've requested further information about your experience to try and resolve this, grateful if you could respond so we can resolve.

Rated 5 out of 5 stars

Best Cleaning Service Green City Maid Dubai Sharjah Ajman Umm Al Quwain UAE

I Was Looking For a Cleaning Company in United Arab Emirates in I have different location in Dubai, Sharjah, Ajman and Umm Al Quwain and I find Green City Maids 0508030221 For Cleaning Service They Have Very Professional Staff and Best Maids, For Part Time Cleaning, They Do Very Best Cleaning And They Provide many services Babysitting like Villa House Cleaning Office Cleaning Building Cleaning, Sofa and Carpet Cleaning and Many Other Cleaning Services I highy Recommend this Company For any type of cleaning to you, if you want to book direct contact them on number or website 0508030221

2 August 2021
Unprompted review
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Reply from The Cleaning-company

Hi - we believe you have reviewed our company by mistake and your interaction was with another firm. We are a London based commercial contract cleaning services company. We've requested further information about your experience to try and resolve this, grateful if you could respond so we can resolve.

Rated 5 out of 5 stars

Jolyan and Rose are so helpful and…

Jolyan and Rose are so helpful and honest in their opinion about how their product will, or maybe won’t help a problem.
I had my carpet cleaned a week ago and the cleaner, I don’t think, spot cleaned the stains. I had heard Jolyan speak on the radio about his spot cleaning carpet product. I went there to purchase it but could have left without purchasing anything as the product they suggested, I already had in the cupboard and then they mentioned a powder that is for carpet, upholstery and clothing. Decided to buy it. It is amazing. All the stains I was left with have disappeared. I am so grateful for their honesty, knowledge and advice.

11 February 2021
Unprompted review
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Reply from The Cleaning-company

Hi - we are commercial contract cleaning services company. We believe you may have reviewed our company by mistake and your interaction was with another firm. We don't have any staff named Jolyan and Rose. We've requested further information about your experience to try and resolve this, grateful if you could respond so we can resolve.

Rated 2 out of 5 stars

Well I ordered 2 months ago

Well I ordered 2 months ago. Decided it was a scam but..... I received my order today. Communication would have lead me to not come to that conclusion. I wrote 3 times!!!

13 May 2020
Unprompted review
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Reply from The Cleaning-company

Hi - we don't supply orders. We are commercial contract cleaning services company. We believe you may have reviewed our company by mistake and your interation was with another firm. We've requested further information about your experience to try and resolve this, grateful if you could respond so we can resolve.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company, you will not get your goods and you will not get your money back. Still waiting 2 months after placing order, no communication and no response to requests for refund.
You cant blame a virus for being ignorant and terrible customer service.

1 May 2020
Unprompted review
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Reply from The Cleaning-company

Hi - we are a commercial contract cleaning services company and do not supply goods. We believe you have reviewed our company by mistake and your interaction was with another firm. We have requested further information about this experience. Please respond to the request so that we can resolve this and clarify that your experience was with another company and not with www.the-cleaning-company.com.

Rated 1 out of 5 stars

Avoid at all costs

I placed a order 1st of March I had 1 email from them saying my ordered will be 5 days delayed due to the demand, phoned them twice and on the first call the woman was very rude and hanged up on me and both times on the phone they promised I would receive my order within the week. It is now over 8 weeks and I still haven't received my order.They obviously didn't have the stock they were selling and should of closed their website, but no they still took our money. This company are crooks or scammers.

1 May 2020
Unprompted review
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Reply from The Cleaning-company

Hi - we are a commercial contract cleaning services company and do not supply goods. We believe you have reviewed our company by mistake and your interaction was with another firm. We have requested further information about this experience. Please respond to the request so that we can resolve this and clarify that your experience was with another company and not with www.the-cleaning-company.com.

Rated 1 out of 5 stars

Do not work for this company

No mistake at all, I googled your company whilst working for you and the address is the same as this one. I still have the paperwork from your company.

Not sure why you have decided to question my review after 4 years, but I 100% stand by my comments.
Despite this company suggesting I have confused them for another one and asking me to change my review, this is indeed the company I worked for cleaning building site portacabins and I stand by my comments

Do not work for this company. I did a couple of days work over Easter and spent ages chasing for payment. Finally after me chasing several times a day it was paid, however I am still waiting to be reimbursed for the cleaning products I had to purchase for them as they didn't get supplies sent in time.
Avoid working for them at all costs

28 April 2020
Unprompted review
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Reply from The Cleaning-company

Hi - we have reason to believe that you have reviewed out company by mistake and your experience was actually with another organisation. Our company has never worked for building site portacabins. You have, unfortunately, mistaken us for another company - we do not carry out this work and never have done. Sorry you had a difficult experience with another company but it definitely wasn’t ours.

Rated 1 out of 5 stars

Stay away!

Terrible service. Have been waiting for some goods to be delivered for 3 months now. They ignore calls and e-mails to get a refund. Stay away from these pirates who will take your money and run away.

23 April 2020
Unprompted review
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Reply from The Cleaning-company

Hi - we are a commercial contract cleaning services company and do not supply goods. We believe you have reviewed our company by mistake and your interaction was with another firm. We have requested further information about this experience. Please respond to the request so that we can resolve this and clarify that your experience was with another company and not with www.the-cleaning-company.com

Rated 1 out of 5 stars

Terrible service

Terrible service . Placed an order at the beginning of March sent 2 emails spoke several times regarding the order on the phone and still no response. Awful customer service. I will not be using again

15 April 2020
Unprompted review
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Reply from The Cleaning-company

Hi - we are a commercial contract cleaning services company and do not supply goods. We believe you have reviewed our company by mistake and your interaction was with another firm. We have requested further information about this experience. Please respond to the request so that we can resolve this and clarify that your experience was with another company and not with www.the-cleaning-company.com

Rated 3 out of 5 stars

I used the one cleaning in chelmsford…

I used the one cleaning in chelmsford but was so disappointed the cleaner could not hoover the house properly. There was loads of small threads on the carpet everywhere and they even forgot to clean my microwave. The first thing my husband said when came home was did the cleaner not use the hover. Pieces of small dirt was everywhere.
When i complained there was no apology. I even say i won't use them again all i got then was thanks for using us. Their leaflet promised satisfaction but i was let very disappointed. They even used 30 minutes more than my usual cleaning company who was very busy as i have changed cleaning time due to work

18 May 2019
Unprompted review
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Reply from The Cleaning-company

Hi - we are a commercial contract cleaning services company and do not work in residences nor do we have a base in Chelmsford. We believe you have reviewed our company by mistake and your interaction was with another firm. We have requested further information about this experience. Please respond to the request so that we can resolve this and clarify that your experience was with another company and not with www.the-cleaning-company.com

Rated 1 out of 5 stars

Angel Cleaning Service- Unreliable

Angel Cleaning Service- Unreliable, unprofessional, rude and a terrible cleaning service. I think the owner keeps all the money to herself and gives the poor girl $20. They did not arrive on schedule, cancel and reschedule multiple times. They are not trustworthy, don’t let them in your home.

19 February 2019
Unprompted review
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Reply from The Cleaning-company

Hi - we’re sorry you’ve had a bad experience but you have left a review on the incorrect page. The company you are referring to is not ours. Grateful if you could remove the review.

Thanks

Rated 4 out of 5 stars

This is a review for my mum

This is a review for my mum, Very good service, prepared to go the extra.

20 April 2018
Unprompted review
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Reply from The Cleaning-company

Hi Rita - thank you for the review. It would be great to know which client we are getting this review from please do let us know via this platform or privately.

It is great to get this feedback - we are so pleased your mum is enjoying the service!

Rated 5 out of 5 stars

Fast. Hard working.

Fast attendance. Worked hard. Had to clean a very challenging house at very short notice. Thank you.

1 June 2016
Unprompted review
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Reply from The Cleaning-company

Hi Heather - thank you for this feedback. We are glad we were able to help you out with this deep clean...we thrive on a challenge and this job was a real opportunity for our team to put into practice all the attributes that we feel enable us to stand out: speed, responsiveness, working to a detailed and bespoke brief and carrying out follow up work.
Don't hesitate to call us again if you require help of this nature in the future.

Rated 5 out of 5 stars

Happy to recommend

I have been using the cleaning company for over 5 months, where I have a lovely cleaner who is reliable and does a great job on our flat. I'm really happy with the service that's been provided and happy to recommend.

27 May 2016
Unprompted review
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Reply from The Cleaning-company

Thanks Emma for your review. We are enjoying working with you and very pleased that you have been impressed with our service.

Rated 5 out of 5 stars

Just Brilliant

I have been using the cleaning company to clean my house for the past 6 months, i have found them to be professional, courteous, and always on time. They also keep me well informed regarding any changes to our schedule.

I also found once you instruct them of your exact requirements you do not need to repeat yourself, they take note of what is required. I found their staff to be pleasant and trustworthy.

I have recommend the the Cleaning Company to many of my friends and family and all have been very satisfied with their service.

25 May 2016
Unprompted review
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Reply from The Cleaning-company

Great feedback, thank you so much. Your comments have been passed on to our team and we are really pleased to have been able to deliver a professional and seamless service to you.

Rated 5 out of 5 stars

Consistently good service, to a demanding customer!

Having used a professional cleaning company in the past with mixed results, I was quite nervous at hiring the cleaning company. Due to my past experiences I am also, admittedly, a demanding customer. As it happens I have finally come across a company I can rely on and who provide a great and consistent service. I would thoroughly recommend this company.

23 May 2016
Unprompted review
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Reply from The Cleaning-company

Thank you so much for this feedback - we make every effort to meet customer requirements and it's great to know we are achieving this consistently!

Rated 5 out of 5 stars

Great Service

I would recommend The Cleaning Company to all my family and friends because of their efficient and professional service. Their staff are very friendly and always punctual.

19 May 2016
Unprompted review
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Reply from The Cleaning-company

Thank you for this - your comments have been passed on to our team!

Rated 5 out of 5 stars

Excellent!

I would highly recommend The Cleaning Company. The service they provide is excellent and they exceed my expectations every time.
They always do a thorough clean and are very trustworthy and reliable.

19 May 2016
Unprompted review
The Cleaning-company logo

Reply from The Cleaning-company

Many thanks for your feedback - we are pleased to know we've succeeded in exceeding your expectations!

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