Ordered sandals from England. Would be happy to order direct again. Delivery obviously takes a few days longer but easy and smooth process.
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See what reviewers are saying
I like the design and the manufacturing quality, the order was processed quickly, the size fits well as always with art shoes.
Very fast delivery and responsive to my special request around delivery. My shoes were on sale but that savings was negated by the shoes going through the US in shipping and I had to pay almost $50 i... See more
Company replied
I am very dissapointed. The shoes I received are multi-colored, whereas the picture on the website showed them as only cream white. And now I have to pay 10 Euros to give back what was drscribed wro... See more
Company replied
Company details
Written by the company
The Art Company es una marca española de calzado que se caracteriza por su diseño innovador, urbano y sostenible. Fundada en 1995 en La Rioja, España, pertenece al mismo grupo empresarial que también gestiona marcas como El Naturalista. The Art Company se enfoca en ofrecer zapatos con un fuerte carácter artístico, colorido y moderno, combinando creatividad y comodidad.
Contact info
POLIGONO MORETA S/N , 26570, Quel, Spain
- 941 403 371
- eshop@lifeconcept.com
- the-art-company.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I placed my order from Canada
I placed my order from Canada, I was really impressed with how quick my order was processed and on its way to me. It took a week, that is speedy service.
15 July 2025
Reply from The Art Company
Thank you for your comment!
We're glad to know you were satisfied with the quality of the shoes and the speed of delivery.
We work every day to offer you the best product and service.
We hope to see you again!
Amazing!!!
Amazing!!!! Extremely happy with my purchase. Shoes are very comfortable and light, and most of all- super cute!!! Thank you, I will buy again for sure!
14 July 2025
Reply from The Art Company
Hello, we appreciate your excellent review.
Our team is working hard to continue offering new, high-quality products.
We hope to see you soon!
Reply from The Art Company
Thank you for your comment!
We're glad to know you were satisfied with the quality of the shoes and the speed of delivery.
We work every day to offer you the best product and service.
We hope to see you again!
Quick delivery all the way to Finland…
Quick delivery all the way to Finland and fantastic shoes, as always! Gracias!
2 July 2025
Reply from The Art Company
Thank you so much for your review!
We're glad to know your order arrived on time and that the shoes are of good quality.
We hope to see you again soon!
Reply from The Art Company
Thank you for your review. We appreciate knowing you had a great shopping experience.
We hope to see you again soon!
The shoes I received were not the one I…
The shoes I received were not the one I ordered !
I tried to send the parcel back but I have to pay 10 euro to get the label !
I am really disapointed...
11 July 2025
Reply from The Art Company
Hi Catherine, we deeply regret your experience. We inform you that eshop@lifeconcept.com has taken the necessary steps to resolve this issue. We apologize for the inconvenience and appreciate your patience.
The information on the website could be…
The information on the website could be more precise: the sandals I ordered (sale item) are very slim fit (unlike the other sandals I have by ART) and therefor I can't fit them. Details like 'this item is a slim shoe' are found on other manufacturors sites.
And on the order itself: UPS (is always giving trouble over here) was supposed to deliver on a ups-spot on 3/7/25, but changed that without a reason to 18/7/2025 (!!?) and meanwhile delivered the order at my house on 11/7. So this is not good.
Oh and there's no invoice or order-receipt in the order enclosed; why?
28 June 2025
Reply from The Art Company
Good morning.
We appreciate your comments.
Please write to us at eshop@lifeconcept to clarify any questions.
Sincerely,
Reply from The Art Company
Hello, we appreciate your excellent review.
Our team is working hard to continue offering new, high-quality products.
We hope to see you soon!
Reply from The Art Company
Hello, we appreciate your excellent review.
Our team is working hard to continue offering new, high-quality products.
We hope to see you soon!
Great Experience!
Super comfortable, fresh sandals and boots... at great sale prices! And delivery and returns were very quick and easy! (I had to return one pair of shoes as the fit was not right).
1 July 2025
Reply from The Art Company
Hello, thank you so much for your excellent rating and trust.
We're so happy to know you were satisfied with our service and product quality. 😊
We hope to see you again soon!
Reply from The Art Company
Hello, thank you so much for your excellent rating and trust.
We're so happy to know you were satisfied with our service and product quality. 😊
We hope to see you again soon!
Consistent quality
Consistent quality: durability of your shoes, how they're comfortable, light on feet, good looking :)
I've been purchasing your boots, shoes and sandals since 2010. And I hope you'll continue doing great work.
1 July 2025
Reply from The Art Company
Hello, thank you so much for your excellent rating and trust.
We're so happy to know you were satisfied with our service and product quality. 😊
We hope to see you again soon!
LOVE the shoes
LOVE the shoes! Delivery time was correct. Everything was smooth sailing. Thanks✨
1 July 2025
Reply from The Art Company
Thank you so much for your review!
We're glad to hear you loved the shoes and that the delivery time was as expected.
We hope to see you again soon!
Everything was super!THX🩴👟
29 June 2025
Reply from The Art Company
Thank you so much for your comment!
We're glad to hear your shopping experience was good.
See you soon!
Reply from The Art Company
Thank you very much for your review!
We are glad to know that the delivery was fast and that the product met your expectations.
We work every day to offer prompt service and a quality product.
We hope to see you again soon!
Reply from The Art Company
Hello, thank you so much for your excellent rating and trust.
We're so happy to know you were satisfied with our service and product quality. 😊
We hope to see you again soon!
Second time ordering from Australia!!
Second time ordering from Australia!!! Best service ever and I am totally in love with the brand ❤️
4 July 2025
Reply from The Art Company
Thank you for your excellent review and trust in Art!
We're glad to know the shoes exceeded your expectations.
We hope to see you again soon.
Size guide completely wrong and deceitful return policies
I ordered a pair of shoes, following the official website size guide, in order to avoid getting the wrong number.
When I received the order, I found out that shoes I received are at least 2 sizes bigger than my feet, despite having strictly followed the official size guide.
I tried to return them, but I discovered that not only I am being forced to pay for the return shipment - even though the website size guide is completely wrong - I also have to pay 10€ for the return shipment, when the original shipping cost was 4€.
I contacted the customer service to ask for assistance, hoping to sort this out by proving that the size error was their responsibility, but when they answered me, even though they clearly admitted that their size guide doesn’t apply to all of their shoes (and therefore is completely wrong, depending on which shoe you buy), they confirmed I have to pay 10€ to return them, because they think I am responsible for the mistake.
This is by far the worst digital shopping experience I have ever had with any european brand.
30 June 2025
Unprompted review
Reply from The Art Company
Hello Paola, we deeply regret your experience.
Please note that eshop@lifeconcept has taken the necessary steps to resolve this issue.
We apologize for the inconvenience and appreciate your patience.
Beautiful design
Beautiful design, great comfort, high quality materials, as usual ! Your shoes definitely worth the price, unlike so many other brands who copied your price level but which quality is very far behind.
3 July 2025
Reply from The Art Company
Thank you so much for your review! 😊
We're glad to know the product met your expectations.
We work every day to offer fast service and a quality product.
We hope to see you again soon!
Website easy to navigate
Website easy to navigate, prompt delivery from Spain to New Zealand!
26 June 2025
Reply from The Art Company
Thank you so much for your comment! 😊
We're glad to hear your shopping experience was positive.
It was a pleasure bringing our products to New Zealand! We hope to see you again soon.
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