THAT VERY NIGHT Reviews 137

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordering process was very easy, the print shipped SUPER fast, and it was packaged extremely well and arrived with no creases or tears. It’s a beautiful print that I gave to my husband for our 1-year a... See more

Rated 5 out of 5 stars

From start to finish That Very Night was easy to work with. The website was great: very user friendly, always displaying a proof of what you are ordering with real time changes, and saving our work a... See more

Rated 5 out of 5 stars

Image exceeded our expectations!! Gorgeous, rich, deep colors printed on paper which looked like a matte canvas! Arrived on-time and priced well. This is an amazing present for your loved one.. would... See more

Rated 4 out of 5 stars

I ordered my print June 28. They told me it was shipped July 2nd. It was supposed to be an anniversary gift for July 19. I reached out to the company a week before because the tracking info I had b... See more

Company replied

Company details

  1. Art Studio

Information provided by various external sources

Capturing the day you both met through to the milestones in your relationship. Create a beautiful moon phase print of that very night.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Quality is not as good as I thought

Quality is not as good as I thought. Corner of frame was chipped and the quality of moon wasn’t clear. Very disappointed. Will be returning.

21 April 2021
Unprompted review
THAT VERY NIGHT logo

Reply from THAT VERY NIGHT

Hi Danelle, thank you for your comments and feedback. We are sorry to hear that you were disappointed with your print. We would have been happy to look into the issues for you. We value ourselves on high quality, realistic prints and so we were very sad to read your review as this is the first comment we have had regarding the print quality.

We would be happy to look into this further for you. Please feel free to send through photos and an email to support@thatverynight.com

Thanks
Patrick

Rated 5 out of 5 stars

Perfect gift!

I could not be happier with this! It was a gift for my boyfriend and it brought tears to his eyes. He stated it was the best gift he had ever received. Highly recommend!!

29 March 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a print on That Very Night…

I ordered a print on That Very Night and I am literally "over the moon". The quality of the paper and the print is excellent. The delivery was fast even during these difficult times. I live in Australia and my order arived 10 days after I placed my order

20 March 2021
Unprompted review
Rated 3 out of 5 stars

Be Careful With the Black Background Prints

I really like my That Very Night pieces. However, the ordering process was a little confusing. I got the customary follow up email to say that my order had been placed and then a day or so later, I got another email that my order had finished processing. My order arrived a few days later and in looking back at the second email I received, I guess that was the shipping email--but it wasn't immediately obvious. This is super small and I realize that, but I wanted to provide feedback.

The other reason I didn't give this a 5 star rating is that the print quality is great, however it takes very little to scratch the prints. I ordered the black backgrounds and in just unrolling the prints, I damaged the one on top. When I was trying to flatten the prints, I did a little bit more damage (small scratches and blemishes). Right now of the 3 prints I've ordered, there's only one print that doesn't have marks on it and I legitimately tried to be careful. I have the prints in frames now and I think when they're hung up that the blemishes won't show, but be super careful when handling these.

5 February 2021
Unprompted review
THAT VERY NIGHT logo

Reply from THAT VERY NIGHT

Thanks for your comments and feedback. We appreciate the time you took to let us know how we can improve our service and product to provide the best quality for our customers. You are correct in that the second email was a dispatch email with tracking details. We like to keep our customers updated in the process of their order for peace of mind. We’re so sorry to hear that your print was scratched when you opened it. Please feel free to reach out to see how we can help support@thatverynight.com

Rated 2 out of 5 stars

Disappointed....

I bought this for my boyfriend because I thought it was a great idea as it is unique, sweet and romantic. I love the moon. However, after receiving it, was highly disappointed in how cheap it looks. The layout looks nothing like the vibrant one I picked as it had a galaxy of green and blue hues but the one I received is only back and faded. The stars looks like dots and blobs and nothing like stars. It’s dull. For what I paid for it I expected more. It literally looks like something you would buy at the dollar store.

But after checking, it is exactly what I ordered just poor quality so I am giving it an extra star otherwise I would have been one or none.

22 December 2020
Unprompted review
THAT VERY NIGHT logo

Reply from THAT VERY NIGHT

Hi Stephanie, thank you for your comments and feedback. We are sorry to hear that you were disappointed with your print. We would have been happy to look into the quality and colour issues for you. We value ourselves on high quality, realistic prints and so we were very sad to read your review as this is the first comment we have had regarding the print quality.

We would be happy to look into this further for you. Please feel free to send through photos and an email to support@thatverynight.com

Thanks
Patrick

Rated 5 out of 5 stars

90th Birthday Gift Saved By That Very Night

That Very Night created a beautiful 90th birthday gift for my mother. I ordered something similar first from someone at Etsy and what they sent me was not what I asked for and was not nice enough to give as a gift. That Very Night saved the day. They sent me a beautiful representation of the night my mother was born. I will be very happy to give this beautiful piece of artwork to my mother.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Image exceeded our expectations!

Image exceeded our expectations!! Gorgeous, rich, deep colors printed on paper which looked like a matte canvas! Arrived on-time and priced well. This is an amazing present for your loved one.. would definitely order from this vendor again!

18 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look