We visited Welborne earlier and I just wanted to say a big thank you to Beth and Charlie for a truly wonderful experience, we could have stayed all day!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Staff were very enthusiastic, professional and friendly both in the visitor centre and in the sale room. We love the whole concept of the new village beeing built. The visitor centre was very well don... See more
Company replied
Extremely helpful lady, gave me all the information about the site and showed me round the 3 bed show home, which is beautifully appointed but the size of the first floor sitting room is disappointin... See more
Company replied
Kelly made us feel very welcome. Cup of tea and shortbread and smart reception area appreciated after sitting in congestion on M27. Showhouse impressive as is the Development and as well as Thakeham... See more
Company replied
Company details
Written by the company
At Thakeham, we don’t just build houses—we create communities. Our focus is on sustainable placemaking, ensuring every development enhances its surroundings and brings real benefits to local people. Quality is at the heart of everything we do, from the homes we build to the way we support communities. We go the extra mile, not just for our homeowners, but for everyone who lives and works nearby. We’re always striving for higher environmental standards, both in our developments and in how we work. As a socially responsible developer, we make a meaningful difference—whether it’s sponsoring local sports teams, supporting community projects, or offering apprenticeships that create opportunities for the next generation. We’ve partnered with Octopus Energy to deliver Zero Bills™, the world-first smart tariff. Helping you live in comfort with no energy bills for at least five years, guaranteed. By installing extra solar panels on the roof and a battery in your home, store energy for when you need it. Almost half our homes at Templegate in West Sussex are eligible for a Zero Bills tariff. Every Thakeham development is designed to leave a lasting legacy—one that brings people together, nurtures communities, and creates places we can all be proud of.
Contact info
Summers Place, Stane Street, RH149GN, Billingshurst, United Kingdom
- 01403787323
- info@thakeham.com
- thakeham.com
4.5
Excellent
58 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have received wonderful help from…
We have received wonderful help from Michelle and Helen in getting all the information we need on the new welbourne development. Excited to continue working with them!
25 January 2026
Unprompted review
Reply from Thakeham
Thank you so much for your kind review! Please don’t hesitate to reach out if you have any further questions or want to explore more of what Thakeham has to offer.
Kind Regards,
Thakeham
The sales team were very professional…
The sales team were very professional and a delight to deal with. The presentation by David was first class and every question was answered to my satisfaction. We are very interested in buying one of the larger homes in particular one of the customised ones and considering all of our options at the moment.
26 August 2025
Reply from Thakeham
Thank you so much for your kind review! We're so pleased to hear that you had such a positive experience with the team. Please don’t hesitate to reach out if you have any further questions or want to explore more of what Thakeham has to offer!
Kind Regards,
Thakeham
Staff were very enthusiastic
Staff were very enthusiastic, professional and friendly both in the visitor centre and in the sale room. We love the whole concept of the new village beeing built. The visitor centre was very well done.
28 August 2025
Reply from Thakeham
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team, both in the visitor centre and the sales suite. It’s wonderful to know that the concept of the new village resonated with you. We look forward to seeing you again soon!
Kind regards,
Thakeham
Clarity
the staff is so experienced and professional. During the viewing session , the lady explainde each and every aspect of the property and development .
1 September 2025
Reply from Thakeham
We're delighted to hear that you had such a positive experience during your viewing. Our team takes great pride in being knowledgeable and approachable, and it's lovely to know that the property and development were clearly explained to you. We look forward to welcoming you again in the future!
Kind regards,
Thakeham
Reply from Thakeham
We're delighted to hear that you had such a positive experience during your viewing. We look forward to welcoming you again in the future!
Kind regards,
Thakeham
First visit
Helen was very attentive and was happy to answer our many questions. The frankness of the answers meant that we were able to properly asses the offering.
4 August 2025
Reply from Thakeham
Thank you for your kind 5-star review. We're delighted to hear that Helen's attentiveness and honest approach helped you feel confident in assessing the offering. Your feedback is appreciated. Kind regards, Thakeham.
An exciting future
Very impressed with the thought and attention to detail that has gone into creating the concept of the development and the quality of presentation of its realisation.
28 July 2025
Reply from Thakeham
Thank you for your kind review. We’re really pleased to hear you’ve been impressed with the thought and attention to detail behind the development. We hope to welcome you back as a resident in the future. Kind regards, Thakeham.
Reply from Thakeham
Thank you for your lovely feedback! We're so pleased you experienced a high level of service from the team, we'll be sure to pass on your kind words.
We hope to welcome you back again soon!
Kind Regards,
Thakeham
Visited without an appointment and…
Visited without an appointment and received very good helpful service
4 July 2025
Reply from Thakeham
Thank you for your kind feedback! We're so pleased you experienced a high level of service from the team.
We hope to welcome you back again soon!
Kind Regards,
Thakeham
Sales person Shelley
The Tadworth is of interest.
Completion January/February.
Shelley was extremely helpful.
4 July 2025
Reply from Thakeham
Thank you so much for your review! We're so pleased to hear that The Tadworth has caught your interest and that Shelley was able to support you so well.
If you have any more questions ahead of completion in January/February, we're here to help every step of the way.
Kind Regards,
Thakeham
Extremely helpful lady
Extremely helpful lady, gave me all the information about the site and showed me round the 3 bed show home, which is beautifully appointed but the size of the first floor sitting room is disappointingly small.
It was only after I left that I realised I had kept her way past closing time.
4 July 2025
Reply from Thakeham
Thank you for your kind review! We're so pleased to hear you found our team member so helpful and that you enjoyed your visit to the showhome. We'll be sure to pass on your kind words.
We appreciate your honest feedback regarding the first floor sitting room and will take that into consideration.
Kind Regards.
Thakeham
the plans…
Very informative regarding the plans for the site . The homes were well built and beautifully fitted out kitchens and bathrooms.
27 June 2025
Reply from Thakeham
Thank you for taking the time to leave a review. We're really pleased to hear you found the plans informative and that the quality and finish of the homes stood out to you.
If you have any further questions or would like to revisit the development, we’d be happy to welcome you back.
Kind Regards,
Thakeham
Quality homes
The introduction to the whole site was comprehensive.The sense of pride from both Jan and Shirley was evident. They were helpful and not pushy
13 June 2025
Reply from Thakeham
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that your introduction to the site was a positive one, and our team members pride and helpful approach came through clearly.
If you have any further questions or need anything else as you consider your next steps, we’re always here to help.
Kind regards,
Thakeham
Overpriced & Underwhelmed
The houses are vastly overpriced (even for a newbuild). Small rooms, not enough parking, and a very rose-tinted view of how the 'utopia' will run in real life. The whole Welborne development has a vision somewhere between The Stepford Wives and The Truman Show, and the Thakeham homes are part of the plot.
Salesperson couldn't answer many of the questions posed (and they admitted they don't normally work there).
Quality is OK (not the 'exceptional' they claim) especially in the showhome kitchen (where I would expect them to showcase), and the Victorian sash uPVC windows are highly impractical. Lots of additional promises of new village centre and amenities, but the frankly Victorian restrictions on who can fill the stores will (in my opinion) lead to empty shops and another ghost town syndrome.
There is little value for money, so I won't be investing my hard-earned here...
13 June 2025
Reply from Thakeham
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, and we appreciate you raising these concerns.
At Thakeham, we’re committed to delivering thoughtfully designed homes and vibrant, sustainable communities. While we understand that the approach and vision for Welborne may not appeal to everyone, we’re confident in the long-term plans for the development and the unique benefits it offers future residents.
We're sorry to hear you found the visit underwhelming. We always aim to provide knowledgeable support, and it’s disappointing we weren’t able to answer all your questions. We will be reviewing this internally to ensure we provide the highest standard of service possible.
Your comments about the showhome quality and design choices have also been noted. We work with experienced architects and suppliers to ensure our homes are built to high standards, and feedback—positive or negative—helps us continuously improve.
We understand your concerns about the future amenities and appreciate your perspective. That said, the vision for Welborne is one of long-term investment and collaboration, with a focus on creating a thriving, well-connected place to live. We’re confident that, over time, the community will grow into a dynamic and desirable location.
Thank you again for your comments. If you'd like to discuss any of your points further, we’d be happy to arrange a conversation.
Really lovely show homes
Really lovely show homes. A good understanding by the team on build quality.
Need to have more examples of different types of homes available to view.
19 May 2025
Reply from Thakeham
Thank you for your thoughtful feedback! We're so pleased you enjoyed the show homes and that the team’s knowledge of build quality stood out.
We appreciate your suggestion about viewing more home types—it's really helpful and something we’ll continue to work on. We hope to welcome you back again soon!
Kind Regards,
Thakeham
House viewing
The lady that showed us around the property was very helpful.and also very friendly
1 June 2025
Reply from Thakeham
Thank you for your kind review! We’re so glad to hear you had a positive experience and felt well looked after during your visit. We’ll be sure to pass on your lovely feedback to the team.
Kind Regards,
Thakeham
Friendly and helpful staff
Friendly and helpful staff showed around the show home, answered all our questions and liaised with the Visitor Centre.
3 June 2025
Reply from Thakeham
Thank you for your lovely feedback! We're so pleased you found the team friendly and helpful, and that all your questions were answered during your visit. We’re here if you need anything further!
Kind Regards,
Thakeham
The build quality is better than the…
The build quality is better than the high street names.
3 June 2025
Reply from Thakeham
Thank you for your kind words! We’re really proud of the quality of our homes, so it means a lot to hear that it stood out to you. We're glad you had a positive experience and hope to see you again soon!
Kind Regards,
Thakeham
Kelly made us feel very welcome
Kelly made us feel very welcome. Cup of tea and shortbread and smart reception area appreciated after sitting in congestion on M27. Showhouse impressive as is the Development and as well as Thakeham info, Kelly sent us to the Welcome centre for the whole project where you get a better picture of the overall Garden Village. A very exciting project and good quality housing.
27 May 2025
Reply from Thakeham
Thank you for such a lovely review! We're so pleased Kelly made you feel welcome—there’s nothing like a cup of tea and a friendly face after a long journey!
It’s great to hear the show home and wider development made a strong impression, and we’re glad you had the chance to explore the Welcome Centre too.
Welborne is a really exciting project, and we’re delighted you can see the potential. We look forward to staying in touch!
Kind Regards,
Thakeham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.