Thai Food Direct Reviews 

1,690
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the offered products are completely authentic, wonderfully fresh, and available in a remarkably wide variety suitable for traditional home cooking. People also love the exceptionally easy-to-use website, praising the swift and secure deliveries that consistently arrive in truly excellent condition. However, some people mentioned occasional delivery hiccups, such as packages sent to incorrect addresses or requiring subsequent re-orders, alongside notably high shipping costs to certain destinations. Despite these minor issues, consumers deeply appreciate the genuinely helpful staff members and the consistently smooth overall service provided during every online purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting a great choice of items and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and products are... See more

Quality

Consumers find quality to be a source of high satisfaction across the board. People frequently highlight the... See more

Service

Users describe positive interactions with service, highlighting fast delivery and efficient processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent variety on website, found the item I was after without any difficulty, payment and checkout was straight forward and goods arrived promptly. The food ordered was just what I was after. Pleas... See more

Rated 5 out of 5 stars

The goods arrived swiftly as promised. This was essential as the order contained fresh produce. Everything was extremely well packed and arrived in excellent condition. I'm very pleased and would high... See more

Rated 5 out of 5 stars

First time buyer with this retailer and I am glad to say my experience has been a good one! The products that I chosen is of high quality, pricing too is good. The service has been great, I think I r... See more

Company replied

Rated 5 out of 5 stars

Great product and great delivery, I'll definitely be ordering again. I have a food allergy and it's very hard to find safe ingredients, this Massemam curry paste is perfect for me and tastes great too... See more


Company details

  1. Asian Grocery Store
  2. Catering Food and Drink Supplier
  3. Chinese Supermarket
  4. Fruit and Vegetable Store
  5. Japanese Grocery Store

About Thai Food Direct

Written by the company

Thai Food Direct is a Thai & Oriental food retailer.
Fresh items are delivered on a Monday.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(1,690)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products and great prices from a…

Great products and great prices from a company who care about your orders,I received my package today and it was protected like it was the crown jewel's 😂 But they also phoned me about my order and to make sure everything was good,so ⭐⭐⭐⭐⭐ stars from this gentleman and I'll see use very soon 👋👋👋 From Mr D Jones

16 April 2025
Rated 5 out of 5 stars

The ingredients were fresh

The ingredients were fresh. The frozen food still frozen. The wrapping ensured that breakages were unlikely. Arrived at the time slot indicated. Leo beer was 89 pence a bottle. Which nicely offset the cost of the expedited air freight.

11 April 2025
Rated 4 out of 5 stars

Delivery time was amazing

Delivery time was amazing, ordered at 4pm, delivered 9am next day. All well packed and sealed. Only one let down: the Thai basil was flavourless, it looked fresh in its packaging but no flavor whatsoever. Will not hesitate to use this service again.

5 March 2025
Rated 1 out of 5 stars

Cancelled my order as they couldnt ship…

Cancelled my order as they couldnt ship fresh food to my address even though other food companies can

5 March 2025
Thai Food Direct logo

Reply from Thai Food Direct

Unfortunately you chose the incorrect shipping choice, which was England/Wales and not Scottish Highlands. Your order couldn't leave our premises until Thursday afternoon, therefore your fresh products would be left in the courier warehouse until monday and would be ruined. We informed you of this and you chose to cancel. We cancelled the order and gave you a full refund.

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