KYC links don't work - Horrible experience
As an expat I've been using Bitazza for years (Binance TH was not available yet.)
So I have been KYC'ed for many years. Yet now that I needed to withdraw/trade, I received a login message that I need to KYC again.
No problem if at least their system would work.
The link asks me to enter my 2FA code. Whenever I enter it (typed or copy-pasted) and hit "submit" nothing happens. When I click a second time "2FA code is incorrect".
I know 2FA. I've been using it on hundreds of services. It allows me to log into my trading account via the web and their app, but not the KYC page. Tried Chrome, Safari, nothing works... and their answer is, you can schedule a live registration... but that is another 10 days later!!!
It's not even just about withdrawing. I CAN'T EVEN trade my crypto back to THB now. I feel held hostage because of their system that just doesn'r work.
I need to have access to those funds NOW for a medical emergency, but the support just hasn't been there.
It seems they don't really care at all.








