Tezenis Reviews 2,821

I make an order 14/12/20 from tezenis, they cancel this order 22/12/20 and they have not return my money back.... Still waiting...

AVOID!!!
You have Big chance to loose your money!!!
Order Date: 10/12/2020
Order Number: 43685463
I haven’t reserved my purchase.
Still haven’t got my money back!

I had their response 4 times.
Dear Irina,
we are very sorry to hear you didn't receive a refund yet. We will check with the billing department and ask them to issue the refund as soon as possible.
Kind regards,
Mislav - Tezenis customer care team

And?

Disappointed definitely!!!Still waiting For my parcel and after reading the other reviews I understand why, the sent me an email whose said that had to arrive in 48 h working day but I still haven’t received anything. I understand the problem due to Brexit but now I want to know when my parcel arrives because they never sent an email with a delay announcement... also Hermès tracking says that they didn’t got it and I I check the trackinG parcel doesn’t show me anything but in the same email say was dispatched...

I placed an order and never received an order confirmation. This has never happened to me with other brands!

ZERO!!!!!!!!!!! I have never had a worse experience with a company. My order was placed on 22.11. and is god knows where!!!!!
Can not reach anybody for help, NOTHING.

DO NOT BUY FROM THEM EVER!

I ordered from. Tezenis and my order never came at my address, insteed they send me an email where they they told me that the product is not existed anymore. I asked them from my money back and I never get a replay or the money.. Unexpectable I'll never buy or order anything from now on.

It's been 16 days since the order was placed, Hermes has been awaiting receipt of the parcel since 12 days ago. Absolutely zero communication regarding why there was a delay until finally two days ago I received an automated email to inform me of delays due to logistical problems with Brexit. That in itself is annoying but understandable, but if you are having supply chain issues then stop taking orders, stop holding sales to get cash from UK customers when you know full well that you cannot fulfill the orders at the moment. They also did not provide any ETA on the delivery. Is it going to be stuck for 1 week? A month? 3 months?

So I tried to reach out by customer live chat, started as 5th in queue, took me 2 hours (no joke) to finally get to 1st in the queue, waited another 20mins, then I got kicked off - this happened twice. The first time I was on my phone and it claimed my internet connection dropped, the second time I was on my computer and again after 20minutes of being 1st in the queue, it simply said all advisors were busy and that I should try emailing them.. given that it happened twice I'm not even sure if there were actually 5 people in front of me or if this was all just set up to waste my time and I never had a chance to speak to an actual customer service agent.

I was advised to contact them by email but guess what, I already tried over a week ago to no avail.

Genuinely have never dealt with such poor customer service in my life.

Do not order things in the online shop!!! I ordered in beginning November for a Christmas gift which arrived on 28th December? What am I supposed to do with a Christmas present on dec 28?!????

I wrote to customer care 3 times if the package will be delivered before christmas and only got automatical answers from a machine.

Then On 27th dec when I got the email that the package will be delivered I tried to deny the arriving (which was possible according to the delivery service) - that means he will not deliver, instead take the package with him and send it back. He delivered anyways - left it on my doorstep... when I tried to send the package back the printing thing was no longer available...

I hate this company so much and will neither buy in the store nor online ever again!!!!

3.2.2021
I stil have nothing! Not my money,not my order, nothing!
Just a meaningless phone call from a so called customer care representative,who not only had the audacity to lie to my face about the refund but also promised that someone higher than her would call time to assist me with my request for remuneration after they send my parcel to a third person,a total stranger and thus exposing my personal information!

Plot twist,a month later nobody called me yet!

Please stay away from this company,they are a huge disappointment to say the least!

UPDATE 2: They still claim they refunded me but spoiler alert,they didn't! Also they çalım they can't re ship the order THEY lost! The most stupid thing I've ever heard! And of course no word about remunerating me for exposing my personal info to total strangers,they believe the carrier instead of the customer! Have you heard a more discusting customer ever????
Do not even think to buy anything from their online store!

UPDATE:Tezenis contacted me,asked for extra info(like they didn't have the multiple requests i already made...)and provided me with the same tracking number as before. The tracking number for the order that was delivered to the wrong person originally. @tezenis Are you kidding me? You will send me the lost order??

You can not trust this company! I placed an order on 27/11/2020 and never received it. On the contrary,it was delivered to a total stranger who then called me to let me know she had my items! My personal info!! I've contacted TEZENIS so many times and all I got was some apologies in Instagram and not help at all. You can't trust them,please never place an order online in tezenis.com

Appalling business

Ordered at the start of November for Christmas
Sent out the middle of December
they changed my shipping address; this meant Hermes couldn't deliver (well, it is Hermes....)

Hermes then lost the parcel (hermes....)

asked for a refund. Now up to three weeks. Sent down the billing department on the 28th December. Obviously having to deal with a lot of refunds - reading the reviews I can see why.

Shame - decent enough clothes, decent shop, but an absolute poo show when it comes to the internet. How on earth can they change so many address....surely it's an automated process that takes the information provided by the customer?

Order on the 27th of december, tried to contact them and good luck with that. No customer service. Bunch of thieves. AVOID BUYING HERE.

I ordered some underwear December 30th. I've heard nothing from the company as to when they'll be shipped. I've tried to reach customer service three times but either get cut off on the phone or they do not respond to any emails. I could not be more dissatisfied with their customer service. Do not order from them.

AVOID! THEY’LL STEAL YOUR MONEY.
If you think you’ll be able to return unwanted items then you’re wrong. I have submitted a return request and was never issued a return label. They don’t answer the phone, don’t reply to email, end chat in the middle of conversation. DREADFUL CUSTOMER SERVICE! THIEVES!

Order made on the 19th December but no sight of my advancement since, and still "in preparation". Impossible to reach the customer service by any means. Seems like they just disappeared...

Same as the other reviews. The delivery address was changed and no sigh of the parcel. I contacted the customer sevice and actually managed to talk to someone, but the line was cut off. In an email before Christmas they promised to investigate. Have not heard since and find it impossible to contact them via chat or by phone. Incompetent? Crooks?!

Much the same as other reviews . Ordered early December and still no sign of my order. Only had automated responses to my emails, will resort to going through PayPal soon.

I have ordered some leggings and tops on 7th December. I used my delivery address as billing address as well. I took a screen shot where you can see that the two addresses are the same. When I've received the confirmation email, they've changed the delivery address to a different one. I contacted them immediately, but they haven't changed the wrong delivery address, so Hermes tried to deliver my package there. I've contacted Tezenis several times, every time they promised that I am going to receive my order in a few days. Needless to say, I am still waiting. My boyfriend has ordered some stuff as well a week before me, the same happened with him. Somehow they've changed his delivery address as well for the same wrong address. And he hasn't received any follow up either. We are very disappointed and I am sure we won't buy anything from Tezenis ever again! We just want our money back.

Update: Tezenis asked for more details 5 days ago. I haven't received any other email from them, but my parcel has been delivered to the wrong address...

Made an order on the 30th of November and have still not received it. Customer service is terrible, I have sent several emails and have been met with the same automated response each time with no follow up to my issue.

I would advise against ordering through the website at this current time. I am still waiting for an actual response and update on my order.

I have always had a good experience in store and really like the product but this experience has ruined my perception of this company.

**Update - Even after the response on here from the 7th January I have still not had a response or update from my order.

I made an order on the 4th of December and enquired about it on the 23rd having not received an update or delivery. I did not received a response since then so on the 30th I queued up for 2 hours via the chat feature only to be told that all agents are busy and that I should email. All attempts to telephone were met with an automated message stating the agents were busy and to request a call back, which I did but unsurprisingly did not receive said call. Terrible customer service and non-existent order fulfilment. Do not order from Tezenis or parent group Calzedonia

I have made an order on the 15/12 for my christmas gifts, I have soon realised that the shipping address was incomplete and I contacted them straight away. They told me they informed the courier but I have never received any updates so I contacted them again another 5 times, always receiving the same reply. After 15 days my parcel was finally ready to be delivered...but guess what? THEY STILL HAD THE WRONG ADDRESS. After contacting them again, they told me that the package was going back to their warehouse but they need to wait until they receive it to issue me a refund. This is not making any sense, if you already know I won't receive my items, why would I need to wait for a refund? WORST CUSTOMER SERVICE EVER AND WORST SHOPPING ONLINE EXPERIENCE. It just ruined my christmas, since they were Christmas gifts!