I have been trying to reach Textlocal's customer support for over a week now, but there has been no response despite calling more than 20 times. Their email replies simply state that the issue is reso... See more
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See what reviewers are saying
I was skeptical at beginning as I was not sure what CS support I may get TextLocal India and their team member Rakeshji surprised me he guided me from scratch the process was simplified my understa... See more
Textlocal is the best one stop solution with great support and sales team I have seen in my carrier. I personally feel they are rich in ensuring the quality messages being delivered to the end u... See more
Company replied
We are struggling to send SMS from our mail box to end users through the registered template. Textlocal support team (Ms. Divya) helped us resolving the template related issues. She is patient enoug... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Direct Mail Advertising
- Internet Marketing Service
- Online Marketing Agency
- Software Company
Written by the company
Textlocal is the #1 business SMS product with over 2,25,000 enterprise customers. Whether you are a local grocery shop sending 20 messages or a global brand transmitting 10,00,000 personalized texts, Textlocal provides everything you need for your mobile communications. We assure maximum returns for your SMS campaigns with our easy and powerful features, best-in-class delivery and fanatic customer support. We also support a host of enterprise-features, including our comprehensive APIs (Please visit: http://api.textlocal.in/docs/) multi-user accounts, role restrictions, locked templates, audit trails, bespoke integrations, data management and much more! Just ask and our experts will be happy to answer any of your questions.
Contact info
Plot No.770, Road No.44, Jubilee Hills, 500033, Hyderabad, India
- +919502195021
- support@textlocal.in
- textlocal.in
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Textlocal.in
Hi there,
Thank you for the feedback. We take all comments onboard and regularly look to improve any challenges.
Thanks,
Team Textlocal
Very Helpful
Very Helpful! Rabbani explained every single detail to me with patience and gave solutions to all my problems. Thank you Rabbani & Text Local
30 November 2022
Unprompted review
Reply from Textlocal.in
Hi Atin,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Very happy with Mr Meman, Rabbani,
Very happy from the support of Mr. Meman, Rabbani! He has good technical knowledge. SOlved our problem easily.
29 November 2022
Unprompted review
Reply from Textlocal.in
Hi Jitender,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Overall Satisfied with the Solution
Simple and easy to Integrate - Good Product .
14 November 2022
Unprompted review
Reply from Textlocal.in
Hi Umashankar,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Great service and platform
Great service and platform, but deducting balance for DND and invalid deliveries is concerning. Hope this can be fixed.
4 November 2022
Reply from Textlocal.in
Hi there,
Thank you for your review.
We no longer receive updated DND lists from operators, which limits our ability to remove DND numbers. However, we recommend monitoring your delivery reports regularly and removing undelivered or invalid numbers to maintain the integrity of your contact list.
Thanks,
Team Textlocal
Prompt resolution and correct…
Prompt resolution and correct resolution. The SMS got delivered instantly.
As a feedback : There should be a reason specific description for failure of SMS delivery.
2 November 2022
Unprompted review
Reply from Textlocal.in
Hi Aditya,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Helped right through the query.
1 November 2022
Unprompted review
Reply from Textlocal.in
Hi Vedanta,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
He is clhe is clearly explained. my issue is cleared.early explained
He is clearly explained. my issue is cleared.
21 October 2022
Unprompted review
Reply from Textlocal.in
Hi Uday,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Thanks for the great support!
Thanks for the great support, @Rabbani was able to understand my issues & questions, helped me with fixing the problems quickly.
18 October 2022
Unprompted review
Reply from Textlocal.in
Hi Devanand,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
I face an issue while sending SMS from…
I face an issue while sending SMS from API, I raised request to textlocal, I got very quick response and now problem was resolved. Thank you.
14 October 2022
Unprompted review
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Thanx for resolving the issue
Thanx for resolving the issue. It's great talking to you Mr. Rabbani.
12 October 2022
Unprompted review
Reply from Textlocal.in
Hi Omprakash,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
very bad and hard ui .
11 October 2022
Reply from Textlocal.in
Hi there,
So sorry to hear you've had issues. We take all comments onboard and regularly look to improve any challenges.
Thanks,
Team Textlocal
Great help from Ajay
Great help from Ajay. Fantastic support was provided by him.
10 October 2022
Unprompted review
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Really Easy to use
The payment and showing of credits is really simple.
And the rates of sms are also very reasonable.
10 October 2022
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
Thanks Ajay Sir For Valuable support..!
7 October 2022
Unprompted review
Reply from Textlocal.in
Hi Swapnil,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
It was nice to get support from you
It was nice to get support from you. Thanks a for your support.
7 October 2022
Unprompted review
Reply from Textlocal.in
Hi Preethi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
I would like to thank Divya sripati for…
I would like to thank Divya sripati for her support and guide me to get registered dlt,
Before connecting with Divya I was connected few boys but some of the behaved rudely to make me understand all.
I was pissed up with the system and also myself to get understand the process.
After connecting with Divya my problem turn to the opportunity to make my business to the next level with the help of TextLocal.
i strongly recommended this to my contacts
6 October 2022
Unprompted review
Reply from Textlocal.in
Hi Bharat,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
I opted for sending out the message to…
I opted for sending out the message to my customer group only once and completed the process. However text local sent out the message twice to the entire group and that cost me double the credits. Highly disappointed.
26 September 2022
Reply from Textlocal.in
Hi Prakash,
So sorry to hear you've had issues. We hope everything got sorted out for you. But if you still need any assistance, our support team are always on hand to help!
Thanks,
Team Textlocal
Excelant Support From Text local team
I Mahesh from wedding cluster I found excelent support from mr Rakesh for making sms template,headers including to make DLT registrations.. Very cool support with great patience explained everything.
22 September 2022
Unprompted review
Reply from Textlocal.in
Hi,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
thank yourfor solveing my sms template…
thank your for solveing my sms template issue support team very good Divya is provided good support to me thank you so much..product is very good
17 September 2022
Unprompted review
Reply from Textlocal.in
Hi Aman,
Thank you for the positive review. We appreciate it!
Thanks,
Team Textlocal
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