Tetrad Reviews 

165
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship, premium materials, and superb comfort of the sofas, noting that deliveries consistently arrive promptly and match expectations. People also love the very helpful fabric sample service, which makes choosing colors and matching room decor both easy and enjoyable. However, some customers also noted that fabric samples took a frustratingly long time to arrive or sometimes failed to show up entirely. A few consumers were also dissatisfied with premature wear over time, mentioning specific problems like fraying materials, split seat ticking, or fabric that stains easily.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that furniture pieces are exceptionally comfortable,... See more

Quality

Customers had positive experiences with quality, highlighting that the furniture is exceptionally well made,... See more

Delivery service

People report positive experiences with delivery service, noting that packages and samples have always... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to order fabric... See more

Service

Users describe positive interactions with service, highlighting a pleasant and helpful experience. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was very happy with the expedient & positive reply from customer services to my original query, but to date have still not had a reply to my follow up email dated 7th October & resent on 25th October... See more

Company replied

Rated 4 out of 5 stars

Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.

Company replied

Rated 5 out of 5 stars

Couldn't be happier with our new Tetrad sofa. The quality is genuinely exceptional. It's beautifully made, super comfortable, and you can tell it will last us years and years. Delivery was swift and... See more

Company replied

Rated 5 out of 5 stars

Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional a... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Established in 1968, Tetrad is a British furniture manufacturer renowned for timeless design and traditional craftsmanship. Each piece is hand-crafted in our Lancashire workshop using high-quality materials, time-honoured techniques, and an eye for detail. From iconic sofas to statement chairs, we are proud to offer furniture that blends heritage, comfort and enduring style. Discover collections designed to last – and crafted to be loved.


Contact info

4.0

Great

TrustScore 4 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(165)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Samples arrived as requested

Samples arrived as requested. Sofa and chair ordered from Arighi Bianchi.

Was slightly disappointed at paying over £3.5K for a sofa and chair that we would have had to pay an extra £250 for the 2 cushions that were available - which we decided against. No need for that extra charge really.

23 February 2026
Unprompted review
Tetrad logo

Reply from Tetrad

Hi, we're glad to hear the samples arrived quickly and your order with Arighi Bianchi went well. Our retail partners are able to price their models in their own fashion and sorry to hear you were disappointed with the extra charge placed for cushions. Hope you continue to enjoy your new Tetrad chair. Thank you for taking the time to review.

Rated 5 out of 5 stars

So easy to order

It was wonderful being able to order fabric samples so we could match the sofa with the room.
Ordering was made so easy and the samples arrived within a couple of days...to Jersey no less, so very impressed.

3 February 2026
Unprompted review
Tetrad logo

Reply from Tetrad

Great to hear your samples arrived quickly and helped in your next sofa decision! Thanks for taking the time to review :-)

Rated 5 out of 5 stars

Top Quality Sofas

Top Quality Sofas. I bought the Jacaranda midi in graphite bagru fabric and couldn't be happier with the way it looks (fabulous) and it's comfort. I have bought a Tetrad settee before and they last for years due to being very well made and are also stylish. The prices are reasonable too.
I'm so glad that they are still going.

12 February 2026
Unprompted review
Tetrad logo

Reply from Tetrad

Thank you for taking the time to leave us a review - we really do appreciate it!
The Jacaranda in Bagru fabric is such a good choice - like you said is really stylish and comfortable too! Hope you enjoy for many years to come. :-)

Rated 5 out of 5 stars

We love our Havana suite

We love our Havana suite, so comfortable. Thank you Tetrad.

2 February 2026
Tetrad logo

Reply from Tetrad

Great to hear you're happy with the Havana - great choice!
Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Super quality and comfort

We bought The Havana sofa and 1 matching arm chair through Taskers of Accrington. They were very helpful and products arrived on time. We are extremely happy with the quality and comfort absolutely superb. We were pleased to buy something that was made locally and not imported from the other side of the World.

12 January 2026
Unprompted review
Tetrad logo

Reply from Tetrad

Thanks for taking the time to leave this review - we love to hear about happy customers who appreciate the UK manufacturing and superior comfort in our sofas. We hope you're happy for many years to come!

Rated 5 out of 5 stars

Great Selection

Great Selection
Awesome Fabrics and Colors

29 January 2026
Tetrad logo

Reply from Tetrad

Thanks for taking the time to leave a review, great to hear you like the fabrics and choices!

Rated 5 out of 5 stars

“SUPERB”

Yes I have received the fantastic fabric samples And have narrowed my choice of sofa to three

I just need a Tetrad stockist to be nearer than what they are for me to visit

26 January 2026
Tetrad logo

Reply from Tetrad

Thank you for taking the time to send us your feedback! If you can email us with your address we can see if we can help locate a nearer stockist. Please email marketing@tetrad.co.uk

Thanks!

Rated 5 out of 5 stars

Excellent/ have ordered sofa

Excellent/ have ordered sofa

12 January 2026
Unprompted review
Tetrad logo

Reply from Tetrad

Great to hear you've ordered!! Would love to hear about your new sofa too when it arrives!

Thanks for taking the time to review
Rowena

Rated 5 out of 5 stars

I visited my local independent store…

I visited my local independent store and they suggested to clarify my fabric to request swatches. Great experience and i'm glad i did :-)

5 January 2026
Tetrad logo

Reply from Tetrad

Great to hear the swatch service has helped in your decision making on a new sofa!

Thank you

Rated 5 out of 5 stars

Hi Mate

Hi Mate, I had ordered two tetrad Lewis armchair, mahogany leg, bracken Heringbone . But I promised my Clint about deliver time. But John Lewis said to me about delivery time 12 weeks. Please could you deliver 8 weeks?
Kind Regards
Bulent Muftuoglu

5 January 2026
Tetrad logo

Reply from Tetrad

Hi, Please email the team at sales@tetrad.co.uk

Thankyou

Rated 5 out of 5 stars

Visited the outlet today from Newcastle…

Visited the outlet today from Newcastle (300 mile round trip) we had visited for something we had seen online, but in the event saw something else albeit more expensive. The quality is exceptional and secured a £4,600 sofa for £2080 British made next door and fantastic value. Alfie could not have been more helpful, talking through things and effectively upsold us another chair! Nothing was too much trouble for him and a real credit to the company.

10 January 2026
Unprompted review
Tetrad logo

Reply from Tetrad

Hi, thank you so much for the lovely review and will make sure Alfie gets your feedback. Thanks for making the trip and hope you enjoy your Tetrad sofa for many years to come :-)

Rated 5 out of 5 stars

ordered some samples and they were…

ordered some samples and they were delivered free of charge very quickly

9 December 2025
Unprompted review
Tetrad logo

Reply from Tetrad

Thanks for taking the time to review, happy fabric selecting! Do let us know if we can assist at all. :-)

Rated 4 out of 5 stars

Great delivery

Great delivery, it would have been 5 stars but the swatches were rather small and therefore difficult to see and imagine what the pattern is really like.

2 December 2025
Tetrad logo

Reply from Tetrad

Thank you for taking the time to review. The postal samples are a smaller size, however we do have larger samples and of course the models available to view at our network of retailers. Check out the stockist search online to find your local store: https://stockists.tetrad.co.uk/

Rated 5 out of 5 stars

Perfect samples

Perfect samples. Thank you.

2 December 2025
Tetrad logo

Reply from Tetrad

Thanks for taking the time to review - we hope you find your perfect fabric match!

Rated 5 out of 5 stars

Excellent service

Excellent service. I've ordered a few lots of swatches recently. Always sent promptly.

2 December 2025
Tetrad logo

Reply from Tetrad

Great to hear you're happy with the swatch service - hope you find your perfect choice!

Rated 5 out of 5 stars

Mood board

Tetrad offer the opportunity to experience to touch and feel their sample fabric in our home. Availing of the six samples sent to our home has allowed us to create our mood board prior to making our final choice 🙂

12 December 2025
Unprompted review
Tetrad logo

Reply from Tetrad

Thanks for the review, glad you've enjoyed having the samples to help make your choice! We're here if you need any further assistance!

Rated 5 out of 5 stars

We were sitting on garden furniture as…

We were sitting on garden furniture as we recently moved & didn't bring any lounge furniture with us. It took the exact time we were told from ordering the sofa to receiving it. It is so comfy. We bought the Arbroath midi.

31 October 2025
Unprompted review
Tetrad logo

Reply from Tetrad

Lovely to hear you are enjoying your Arbroath sofa! Thank you for taking the time to send us your feedback.

Tetrad Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look