63 years old and looking for a boost to my weight training regime. Initially I bought 5 months worth on the basis that you need to give it a fair go, but after just a couple of weeks I started to noti... See more
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Review summary
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Based on these reviews
Tried for 5 months and didn't seem to work for me Order #10656
Company replied
I'm now on my second lot, I was a bit dubious at first as I've been into fitness for many of my 52 years and have never used anything like this, but the last year I'd been struggling a little bit with... See more
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Great product. I did have some frustration and problems with customer service communication after a mistake in one of my orders but we got there in the end and I am satisfied with how it was resolved.... See more
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So I ordered a big supply of Testo prime. They said I did not use the correct link for the Easter discount which means I was two bottles short but they sent me the two bottles as a gesture of good fai... See more
Company replied
I started using Testoprime two years ago because my testosterone levels were low and I was looking for a way to increase it naturally. After researching I gave Testoprime a try and my testosterone le... See more
Company replied
To be frank, I didn't know it was working until it was gone. As stated by others (including the company), it's not a miracle pill that changes your composition overnight (no supplement is); it takes 6... See more
Company replied
TestoPrime is one of the very few products in my 75 years that does what it says it’s supposed to do. I started taking TestoPrime at age 68 after feeling the effects of low T and after trying several... See more
Company replied
Very helpful support when I needed help and clarification on some products
Company replied
I am 71 years old my Testosterone remains about 500 taking TestoPrime.
Company replied
works really well and even better on the second bottle
Company replied
I called customer support before starting my return and was explicitly told I was within the 60-day window and would have no problems. I followed every step they instructed me to take — and they sti... See more
Company replied
Started taking testoprime for fatigue and lack of energy. I never really saw an increase after taking the recommended 4 capsules/day. I had my T-levels drawn prior to starting and my total-T was 385... See more
Company replied
They shipped out product that I had canceled. Then they want me to pay to return it. Absolutely terrible customer service. I canceled the order due to the first round not giving me the results I was... See more
Company replied
I purchased the Teto prime it made my heart rate. I forgot to cancel my subscription so I got a second monthly delivery I requested a return and refund as I had not opened my second delivery. The sale... See more
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Be VERY VERY wary of dealing with this company. Took initial bundle offer, received and tried. Felt no effects at all (which is fair enough as won’t work for everyone) so cancelled subscription. 3 wee... See more
Company replied
It's been a month and I have yet to notice anything - either good or bad. I'll stick with the pills until they're gone, but without any results, I'd be reluctant to buy this product again.
Company replied
The medicines are bad and dishonest because they deduct from your card without you even asking again. Terrible. I do not recommend them.
Company replied
I am here merely as an observer, as I've not tried the product. However, judging by the numerous 1 to 3 star reviews, it does not instil confidence. Too many businesses, including the supplement... See more
Company replied
Been using testoprime for 3 years now. Most likely going to change that. Its expensive for what its worth and the effects of it. You responded you have no records of me purchasing. Thats not possible... See more
Company replied
I likt to try the product from Netherlands, as I did some research and TestoPrime seems good product to me. However it’s only and only subscription based. It automatically deducts unless you cancel... See more
Company replied
Tried this after another one I was using raised their price. Haven’t really noticed any substantial difference over the previous product. However, their subscription service is pretty bad. Zero commun... See more
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I have to say I’m a bit disappointed with how the purchase process went. I ordered three bottles and deliberately skipped the 15% discount, then completed payment with my credit card. After that,... See more
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I've ordered directly from this company twice. Both times they have shipped me expired product. Then they ripped me off when they reshipped replacement. I paid for 3 bottles, and they only shipped 2... See more
Company replied
the time it takes to recieve and order. I don't know why it takes so long I have canceled one order because of this I like the product but this is terrible service
Company replied
Company details
About TestoPrime
Written by the company
About TestoPrime
TestoPrime is an all-natural testosterone support that can help any man take control of his youthful vitality with a flood of new and natural testosterone.
Increase physical and mental energy on demand, even after long days at the office. Support protein synthesis to help burn unwanted fat and build lean muscle. Improve motivation by increasing your confidence and overall mood.Our Ethos
Our customers’ views are incredibly important to us. If you have any issue at all, please reach out to us before leaving a review by emailing support@testoprime.com. or through Whatsapp on +4915175520956
Contact info
12 Payne Street, G4 0LE, Glasgow, United Kingdom
- +1 929 2424275
- support@testoprime.com
- testoprime.com
3.0
Average
913 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was Forced to buy goods ..
I was Forced to buy goods ..
Misleading and very manipulative methods to sell at the expense of a Customer..
29 September 2024
Unprompted review
Reply from TestoPrime
Hi Larry,
Thank you for your feedback. We truly understand how frustrating this experience must have felt, and we take your concern very seriously. We want to ensure that all our customers feel confident and comfortable with their purchases, and we apologize if this was not your experience.
Unfortunately, we are unable to verify your identity in our records based on the information provided. However, if you have made a purchase with us, we'd like to investigate this issue further to resolve it promptly.
To help us assist you better, we've already sent a request for your order details. You can also reach out to our 24/7 customer service team at any time. You can reach us at any time by phone at US: +1 (626) 706-3706, UK: +44 1260 544706, live chat over our official website: https://testoprime.com/ or email at support@testoprime.com.
We’re here to help and ensure you have a better experience moving forward.
Heart attack warning ⚠️
I would advise no one take this product. This product gave me a heart attack. Buyer beware, this product is not FDA approved.
31 August 2024
Unprompted review
Reply from TestoPrime
Hi Brian,
Thank you for your feedback. We are sorry to hear about your experience and hope you are recovering well.
We take such concerns very seriously and would like to clarify that TestoPrime is formulated with safety in mind. We strongly advise all customers to consult with their healthcare provider before starting any new supplement, especially if they have pre-existing health conditions or are taking other medications.
To clarify, the FDA does not approve dietary supplements for any purpose (source: FDA Facts About Dietary Supplements: https://www.fda.gov/news-events/rumor-control/facts-about-dietary-supplements). FDA approval is specifically for medicines and medical devices. However, our manufacturing partners are registered with the FDA and adhere to strict quality standards, including Current Good Manufacturing Practices (cGMP) and ISO 17025, which are subject to regular audits by the FDA and other governing bodies.
If you have further concerns or need additional assistance, please feel free to reach out to us directly.
Best regards,
Not sending my order
Placed a order on the 3th of september Arrival of product is supposed to be within 2-5 working days
Received a message product is on it's way on the 5th but was not send and or received by transporters
Costumer chat leaves you hanging without any reply
Don't even know if I'm going to receive my product or this is a total scam
9 September 2024
Unprompted review
Reply from TestoPrime
Hi Charon,
Thank you for sharing your feedback, and I’m truly sorry for the frustration you’ve experienced. We completely understand your concern about your order and the lack of communication—this is not the experience we aim to provide.
Unfortunately, we couldn’t verify your identity based on the name provided, but rest assured, we’ve already taken steps to look into this matter by sending a request for your order details. We want to resolve this as quickly as possible and ensure you receive your product.
In the meantime, please don’t hesitate to contact our customer service team at any time. You can reach us at any time by phone at US: +1 (626) 706-3706, UK: +44 1260 544706, live chat over our official website: https://testoprime.com/ or email at support@testoprime.com.
Thank you again for bringing this to our attention, and we look forward to resolving this for you.
I felt the difference immediately more…
I felt the difference immediately more energy more stamina and morning wood again. Wow.
1 September 2024
Unprompted review
Reply from TestoPrime
Dear customer, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Helped restore what was missing
I had been using Testoprime for several months but then thought it might not be doing anything for me. I then stopped for about 4 months and noticed something missing. Within a week of using it again, I felt like I should.
5 September 2024
Unprompted review
Reply from TestoPrime
Hi Brian,
Thank you so much for sharing your experience! It’s great to hear that TestoPrime helped you notice a difference after taking a break and that you’re feeling back to where you want to be within just a week of using it again. Your story really highlights how the product can make a meaningful impact over time, and we’re thrilled to know it’s working so well for you.
If you have any questions or need further support, feel free to reach out to our customer service team anytime—we’re always here to help. Thanks again for your feedback, and we look forward to continuing to support your journey! 😊
Testo Prime is amazing
Testo Prime is amazing. I feel like a new man. I highly recommend this product.
17 August 2024
Reply from TestoPrime
Hi Jonathen, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Finally I have received my order!!
Finally I have received my order!!!
It took approximately one month but it arrived as you promised me . Couldn't change my previous negative feedback about the late delivery thus I'm sending a new positive one ...
Thanks, TestoPrime team, especially customer service . You did a great job with me, especially your follow-up , dedication, and commitment. Because of you guys, I'm a happy and loyal customer. Again, thanks, and keep it up ❤️ 😘
P.S.: I'm so excited. Now I can test the product and tell you my honest feedback about the product effectiveness and my improvements.
7 August 2024
Unprompted review
Reply from TestoPrime
Hi Mounir, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you have now received your order! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Waste of money and lies
I already reached them on the webpage and also by mail, and they always said the same, that they can’t refund me because the bottles are not sealed. Here are the orders:
ORDER #109505
ORDER #113364
ORDER #126067
ORDER #134398
ORDER #142516
ORDER #147735
They told me the following by mail:
“ According to our website, if you’re among the small group of men (less than 2%) who do not experience positive results from increased testosterone, you are eligible for a refund. We offer a lifetime guarantee where you can return your order for a full refund. However, to qualify for this guarantee, all sealed bottles must be returned.”
Again, the only way that they refund you is for sealed bottles, so you can’t try the product, so technically they are promoting something that they can’t do, they promote lifetime guarantee and refund if you are not happy with the results, but only if you don’t open the bottles. That’s the trick and it doesn’t make any sense at all. Because again, TESTOPRIME people, yes I can show my labs and my T levels are worse than the last year, so your product doesn’t work, and I’m part of that big group of people who’s not happy with the results and feels uncomfortable buying for a company that only promotes using lies.
24 August 2024
Unprompted review
Reply from TestoPrime
Hi Alvaro,
Thank you for sharing your experience with us. I’m genuinely sorry to hear that you haven’t seen the improvement you were hoping for while using TestoPrime. Your satisfaction is very important to us, and I understand how frustrating this situation must be for you.
Our products are made from completely natural ingredients, so the results and the time it takes to see those results can vary from person to person. According to our refund policy, to be eligible for a refund, you must first take the product as directed for 30 days. If you’re not completely satisfied, you may return it for a 100% refund of your purchase price, less shipping & handling, if applicable. However, we can only refund a maximum of one opened bottle unless there is a defect or the product was received damaged and unsealed.
Having checked, it appears that there are no sealed bottles remaining with your orders. As such, we processed a refund for one opened bottle on August 20. I hope this helps address some of your concerns.
I know this may not be the outcome you were expecting, but I want to be transparent about our policy to avoid any further disappointment. I’m here to assist you with any other concerns you may have and to help you through this process.
Please don’t hesitate to reach out if you have any additional questions or need further assistance.
Thank you for your understanding.
The product started making sick(nausea)…
The product started making sick(nausea) after a week and a half. Yes I was talking EXACTLY as recommended on the label. The worst part was trying to get my subscription cancelled and refund for second bottle that was sent AFTER I had made several attempts to cancel. I would not recommend this product or business with this company.
16 August 2024
Reply from TestoPrime
Dear customer, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. We will be looking forward to hear back from you! If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
Waste of money
I’m 37, I. have been using Testoprime for almost a year, I had 4 pills every single day according the directions on the bottle, and I was comfortable thinking that they offer lifetime warranty if you are not happy with the results. Well, I had a Testosterone free and testosterone total labs the last year (2023) on march, I started with testoprime like an option to boost my T level, but SURPRISE! I just had the same tests few days ago (08/2024)and my T levels are lower than the last year. I reached them and they said that even If I’m not happy with the results they can’t refund me because I don’t have the unsealed bottles (so, how they expect you to try the product without opening the bottles?). I just realized that nobody applies to that return policy and they just don’t accept that their product is trash and don’t work at all. Don’t buy this, the return policy is fake and the product is a waste of money.
23 August 2024
Unprompted review
Reply from TestoPrime
Dear customer,
Thank you for sharing your experience with us. I’m genuinely sorry to hear that you haven’t seen the improvement you were hoping for while using TestoPrime. Your satisfaction is very important to us, and I understand how frustrating this situation must be for you.
Our products are made from completely natural ingredients, so the results and the time it takes to see those results can vary from person to person. According to our refund policy, to be eligible for a refund, you must first take the product as directed for 30 days. If you’re not completely satisfied, you may return it for a 100% refund of your purchase price, less shipping & handling, if applicable. However, we can only refund a maximum of one opened bottle unless there is a defect or the product was received damaged and unsealed.
Having checked, it appears that there are no sealed bottles remaining with your orders. As such, we processed a refund for one opened bottle on August 20. I hope this helps address some of your concerns.
I know this may not be the outcome you were expecting, but I want to be transparent about our policy to avoid any further disappointment. I’m here to assist you with any other concerns you may have and to help you through this process.
Please don’t hesitate to reach out if you have any additional questions or need further assistance.
Thank you for your understanding.
Product did nothing for me
Product did nothing for me. Bought from a different vendor and am very satisfied!
1 August 2024
Unprompted review
Reply from TestoPrime
Hello Ted,
We are sorry to hear that you were not happy with your Testoprime purchase. Each of our ingredients has been backed up with clinical studies and/or tested for efficacy—these are found at the bottom of the homepage: "Transparent Ingredients Supported By Honest Studies", making sure the entire natural formula works to support your already existing testosterone. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. We offer a lifetime guarantee for you to be able to try the product for 1 month of use and see if it will work for you.
That being said, Testoprime is designed to be taken with a well-balanced diet and a healthy lifestyle to experience its true power which we also provide on our guides once you place an order. We can also discuss the options for the Money-Back Guarantee if you still have unopened bottles with you. For that reason we would like to ask you to contact our 24/7 customer service team. You can reach us at any time by phone, live chat or email.
My order was not sent after my…
My order was not sent after my purchase. I got on live chat and asked for rush delivery since it was your mistake. The response I received was we will do the best we can. This is unacceptable after ordering this product for over a year. I ordered 4 days ago and still have not received shipping info.
2 August 2024
Reply from TestoPrime
Hi Stephen,
I’m really sorry to hear about the trouble you’ve experienced. I understand how frustrating it must be to deal with delays and unclear responses, especially after being a loyal customer for so long.
I want to let you know that your order was refunded on August 18th per your request. I sincerely apologize for the inconvenience and frustration this has caused. We’re taking your feedback seriously and working to improve our processes to ensure this doesn’t happen again.
Thank you for your patience and understanding. If there’s anything else we can do for you, please don’t hesitate to reach out.
Careful of the expiration date
I fell for the upsell and bought a 6-month supply, but all product expires January 2025. Not enough days left in the year for me to consume all the product before it goes bad.
2 August 2024
Reply from TestoPrime
Hi Kurt,
Thank you for sharing your experience with us. I’m truly sorry to hear about the issue with the expiration dates on your 6-month supply. We completely understand how disappointing it must be to receive products that don’t meet your expectations, especially when you planned ahead with a bulk purchase.
To ensure we can assist you properly, we do need a photo of the affected products. Unfortunately, without this, we’re unable to move forward with a replacement at this time. We also sent you an email regarding this request and would greatly appreciate your cooperation in providing the necessary details.
We genuinely want to help resolve this for you, and we appreciate your understanding. Your satisfaction is very important to us, and we're committed to making things right. Once we receive the photo, we’ll take immediate action to address your concerns. We look forward to hearing from you. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
Reply from TestoPrime
Hi Mr. Andy, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Shipping is always fast and easy
Shipping is always fast and easy. This company does a great job of doing what they say and I'm always happy with the product.
27 July 2024
Reply from TestoPrime
Hi Brad, we appreciate the 5 star review! Thank you so much for taking the time to send your feedback! Everyone here at TestoPrime loves to know that our customers enjoy what we do. We're so glad that you love our product and have been a loyal customer of ours since 2022! We are always trying our best to make your experience memorable, and we're happy to know that we've achieved it! Should you have any questions or concerns, please know that our 24/7 customer support are always happy to assist you. You may reach us via email, live chat or phone call at anytime!
Waste of money
Gave this product 90 days with absolutely zero improvements to my testosterone levels, sleep quality, or anything else they claim.
7/29: Sent additional requested information but they have already denied my request for a refund, saying I didn't meet their requirements.
7/30: Partial refund promised. Reasonable response and appreciated. Thank you, Trustpilot
26 July 2024
Unprompted review
Reply from TestoPrime
Hi Claude,
We're sorry you haven't had the results you were expecting. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. We offer a lifetime money-back guarantee for you to be able to try the product for a month and see if it will work for you.
Having checked our records, we have processed a refund for your order on 30th July 2024. It usually takes 2-5 working days for funds to reflect back into your account. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
I have not received my order
26 July 2024
Unprompted review
Reply from TestoPrime
Hello John, thank you for your feedback. We apologize for the inconvenience caused. We pride ourselves on our delivery time and quality of service, and we regret to hear that standard could not be met here. We have just sent you an email to get this sorted out. Looking forward from hearing back from you!
I started taking the real "TestoPrime"…
I started taking the real "TestoPrime" i think about two years ago. Not the fake stuff on Amazon smh worst mistake buying that. I'm a 38y/o widowed, single father, raising our (14y/o son & 9y/o daughter, while at the same time going back to school.
Struggling to do everything TestoPrime is one of the few things a buy for my self, everything else I put into my kids sports and school. Together they play 10 or so sports, so anytime I'm not at school or the gym, I'm at sports.
I absolutely believe TestoPrime gave me the strength and energy to keep up with my crazy life since my wife passed away in 2020. I am in the best shape of my life one month out from being 39. 3-4 years ago I was 60lbs heavier with no muscle and struggled to keep up with my kids. Now I run circle around them.
16 July 2024
Reply from TestoPrime
Hi Robert, thank you for the positive feedback. We're glad to know you're happy with TestoPrime! Keep us updated on your progress! All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
Horrible customer service
I wish I would have read customer reviews before ordering this product. Like many of the other reviews, I too was sent 5 bottles of PhenQ instead of TestoPrime. I sent them an email with a picture. The automatic response said they would be in touch within 24 hours. 2 days had past without a response so I called them directly. I was told that the 5 bottles of TestoPrime would be sent and that the order would be expedited. 5 days had past with no correspondence. I called again and was told that it was still in processing. I canceled the order and asked for a full refund. I ordered the product on July 4 and asked for a full refund on July 22. That is how long I have been waiting to receive what I originally ordered. This is by far one of the worst customer service experiences I have had.
22 July 2024
Unprompted review
Reply from TestoPrime
Hi Matthew, thank you for your feedback. We apologize for any inconvenience. We understand your concern and we take these matters very seriously. Having checked our records, an email has already been sent to get this sorted out. If you have any questions, please feel free to get in touch with our customer service team via email, live chat or phone anytime! :)
68 Years Old - Feeling Great
Taking TestoPrime and continuing my normal workout enables me to maintain my weight regardless of what I eat. I'm 68 years old and I look and feel much younger.
8 June 2024
Reply from TestoPrime
Hi there, we appreciate the 5 star review. It means the world to us to see happy customers! We are glad to hear that you are happy with our product! Keep us updated on your progress. All our loyal customers receive discounts via email regularly. Please make sure you don’t miss out on them! Should you need any assistance, please do not hesitate to get in touch with our 24/7 customer service team via email, live chat or phone. We are happy to help anytime! :)
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