Tessa Alliance Reviews 

301
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and thoroughly knowledgeable when guiding them through complex health insurance choices. Consumers highlight the exceptional personalized service, noting that advisors take ample time to explain every detail clearly and answer all questions without applying any sales pressure. Some people also felt that navigating the various healthcare policies was initially daunting and confusing before finally receiving prompt professional support. Many reviewers are particularly happy with the completely smooth transition process and the substantial financial savings achieved on their new monthly premiums.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, extensive... See more

Service

Consumers find service to be positive and consistently report helpful experiences with brokers. Reviewers... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and knowledgeable support when... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings compared to... See more

Value for money

People report positive experiences with value_for_money, expressing strong satisfaction with significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a bad few weeks with NHS, the service here was a massive dose of fresh air in this area of business. Absolute top quality, clear, layman communication and honest appraisal of pros and cons of va... See more

Rated 5 out of 5 stars

If you are looking for a company to help you journey through the health insurance world do not go any further. Aaron Jones from Tessa Alliance guided me through the changeover from my old cover which... See more

Rated 5 out of 5 stars

We were given Zain’s name by a relative who recommended him and we were not disappointed. He was vey helpful and knowledgeable and was able to find the right health policy which covered our needs. He... See more

Rated 5 out of 5 stars

The thought of changing providers had stopped me doing so earlier, because of the hassle involved. However, from the first contact with Aaron, I knew this wouldn't be the case with Tessa Alliance. A... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency
  5. Physician Referral Service
  6. Wellness Program

Written by the company

Tessa Alliance specialises in comparing health insurance plans. We're always committed to doing right by our customers and see them as the core of our business. Our approach to the comparison of health insurance never involves being pushy and hard sales tactics are never used. We won’t recommend a plan unless it is in the best interests of our customers. We recognise that each individual has unique healthcare needs. Our mission involves delivering personalised service at every step of the process from initial inquiries to policy selection and ongoing support. Your journey with us is marked by attention to detail and a genuine commitment to your satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

301 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(301)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheaper Insurance Cover by Adam Barbosa and was…

Assisted today by Adam Barbosa and was able to get a good reduction on my policy, as I had just received my quote today from my current insurer. Adam ensured I got a policy that provides me the same level of cover at a better price so very happy with that. Adam took time to go over everything to ensure I was happy. Highly recommend this company

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I was wanting to get a comparison on…

I was wanting to get a comparison on Medical Insurance's and found Tessa Alliance. Aaron Jones went through what I was looking for as I had been with a company who’s price increases were getting out of hand. Aaron came back to me with 3 alternatives that met my personal needs. Explaining each one very professionally and in great detail. No selling pitch. I have now got the exact policy I was hoping to find. A big thank you to Aaron and his company and the plus is they will always be at the end of phone to answer questions and go through my policy next year.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

If you like constant (unsolicited) phone calls...

Continuously calling to try & sell health insurance - very annoying

Also note that these calls came from many different geographical regions/STD codes - you block one number & another is used - typical of the dodgy practices by scammers & spammers who just pass your number on to the next "salesperson"

8 January 2026
Unprompted review
Tessa Alliance logo

Reply from Tessa Alliance

Hi Mr Jones,

Thank you for taking the time to leave a review we’re sorry to hear that our follow-up calls became frustrating.

We’d like to reassure you that your details have now been removed from our system, and you won’t receive any further calls from us.

For context, the calls were made following an online request for a health insurance quote. We always send an email and text first, and had we received a reply to either advising that you no longer wished to be contacted, we would have stopped calling immediately.

We appreciate your feedback, as it helps us improve how we communicate, and we wish you all the best going forward.

Kindest regards,
Tessa Alliance

Rated 5 out of 5 stars

I had a fantastic experience speaking…

I had a fantastic experience speaking with Zain Rameez. He was incredibly helpful and took the time to explain every detail of the policy and health cover options available to me. I especially appreciated his patience and professionalism; I missed his first few calls due to being busy, but he was persistent and followed up several times to ensure I got the information I needed. Excellent service and highly recommended

7 January 2026
Unprompted review
Rated 5 out of 5 stars

I had health insurance with Bupa for…

I had health insurance with Bupa for over 10 years but their price was hitting the roof for myself to cope with..So desperation I tried to find a new health insurer. Firstly I had text to say the company was going to call me Then the person called was Aaron Jones .He was polite and very knowledgeable. He made me feel very ease and explained everything in details of all my opinions and choices are available. He never pressured me and answered my questions slowly . Now i can’t wait to transfer from Bupa to happen and the price is affordable .
Thank you Aaron for all your help !

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Aaron assisted me in finding an…

Aaron assisted me in finding an affordable health insurance policy He was very professional and explained everything thoroughly,great experience and would definitely recommend him to friends and family thank you Aaron for a great service

23 December 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Zain.

We were given Zain’s name by a friend of mine who recommended him and we found him very respectful and understanding to our situation. He was vey helpful and knowledgeable and was able to find the right health policy which covered our needs.
He is our point of contact if we have any further questions and will contact us again when our policy is due for renewal. He made the whole experience easy to understand considering our ongoing health issues.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Clarity provoked Trust

I was approaching an age when medical and or surgical input was seeming inevitable. I had always assumed private medical insurance started expensive and then multiplied. i gingerly tested the water and requested comparative quotes.
Over the phone, an Aaron Jones from an unaffiliated Tessa Alliance laid out a clear range of possible options. That they were surprisingly eminently affordable and seemed comprehensively supportive of offering some protection from foreseeable and imagined threats to my future health triggered my interest.
There was no pressure or urging. i then requested the paperwork to study as I do not much trust myself on the phone. The policies arrived a few days later and I could find no possible or potential traps. After some reflection and speaking with equally surprised peers, I arranged a further phone meet. All queries were answered. Those that had confused were disentangled easily.
With some relief that I had so arranged such protection for any possible future medical need with their straightforward and open explanations and open provision.
I fully recommend your enquiry!
I commend Aaron and his company.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Explained everything about the policy very clearly.
Zaine was very polite and helpful, explaining everything to me carefully, and in a way that was easy to understand.
I really felt he had recommended the policy that suited my needs best. Thanks Zaine.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from Zain

Having decided to switch from my Health Insurance company, I was advised to use a health insurance broker. I was contacted by Zain Rameez. I cannot express how fortunate I was. Zain was incredibly helpful,understanding of my needs and extremely accessible. One couldn't but be impressed by his professional, efficient and knowledgeable approach. Nothing was too much bother for him. I had many questions which he answered promptly and he was extremely patient in explaining certain aspects of the new policy.
He comes with my highest recommendation

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with Aaron who was extremely…

I dealt with Aaron who was extremely helpful and very professional. Have had Health Insurance for many years with PPP then AXA PPP from when AXA took over the service went downhill rapidly. I was so disenchanted with AXA who increase their fees every year beyond any logical explanation. I was going to self fund but Aaron found the right company and saved me a lot of money compared to Exhorbitant AXA.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Health Policy.

We were given Zain’s name by a relative who recommended him and we were not disappointed. He was vey helpful and knowledgeable and was able to find the right health policy which covered our needs.
He is our point of contact if we have any further questions and will contact us again when our policy is due for renewal. He made finding a new company a much easier experience for which we thank him.

8 December 2025
Unprompted review

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