These headlights are AMAZING! Factory OEM quality. Exact same as the factory headlight. I just knocked off one star due to shipping. Expect to wait like a month for your headlights to arrive. Estima... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am going to alter a previous review as whilst I was sent the wrong roof shade for my Tesla Y I contacted the company who immediately replied, they asked for pictures of the item and agreed that I ha... See more
Company replied
Buyer beware! This company is terrible. Trying to return an item is an exercise in futility, stalling and gaslighting! It's ridiculous how many times they'll email you back and refuse to acknowledge y... See more
Company replied
What a shiting company! Oder placed and paid on May 16th,2026: order # TESERY94086EN "Delivery within 7 to 12 days!" displayed on their website... Just kiss my A.. nothing delivered on June 5th,... See more
Company details
Written by the company
Committed to providing you with high-quality Tesla accessories and exceptional customer service! Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
Contact info
4050 Lake Otis Parkway, 99508, Anchorage, United States
- support@tesery.com
- tesery.com
2.9
Average
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAKE leather !!
I ordered NAPPA leather seat bottoms for my Tesla and I’m 100% sure the seat bottoms are some form of plastic definitely not leather!!!!!!!! DO NOT BUY
31 October 2025
Reply from tesery.com
Thank you for your feedback.
We understand and share your strong frustration. When a customer orders a premium material like NAPPA leather, they should receive exactly that.
We hope to solve the problem of material differences for you immediately. Please contact our customer service email support@tesery.com and we will take immediate action to help you solve this problem.
Quick replies, questionable English
27 October 2025
Reply from tesery.com
Thank you for your feedback regarding our communication. We are glad to hear that you have experienced quick replies from our support team, as efficiency is a top priority for us.
However, we sincerely apologize for the quality of the language, specifically the questionable English you encountered. We understand that clear, professional, and grammatically correct communication is essential for trust and clarity, and we regret that our responses did not meet this standard.
We are actively working to improve the linguistic skills and resources of our support staff to ensure all future communication is polished, professional, and easy to understand.
We appreciate you bringing this to our attention, as it helps us target key areas for improvement in our customer service training.
No instructions and missing parts👎🏻
20 October 2025
Reply from tesery.com
Thank you for bringing this to our attention. We sincerely apologize that your order arrived without instructions and is missing parts.
We will arrange for a dedicated customer service representative to contact you and help you solve this problem. You can also contact my customer service email support@tesery.com to provide more information that will help solve this problem.
We will immediately verify which parts are missing and arrange for them to be shipped to you right away at no cost.
We will promptly email you a digital copy of the complete installation instructions (including video links, if available) to ensure you have the necessary guidance before the missing parts arrive.
We apologize for this serious oversight in our packaging process. We are committed to making this right and getting you everything you need to successfully use your product.
Great service
Great service, I had an issue with an Item I bought.
They solved very fast
20 October 2025
Great Customer Service and Quality Products
The handle protectors I received for my Model Y were exactly as advertised; after installing them (which was a very easy process), I made a mistake and had to re-apply one of the handles which even though I didn't get a perfect application to my handle, fell off in a car wash months later. I contacted customer support and asked if they could send a replacement, which they did at no additional cost to me (they just asked me to cover the shipping which I thought was fair). Being more confident with putting it on, all handle protectors are now firmly fixed to my Model Y's door handles and look great, still standing up to car washes and rainy weather even after a year. More than anything their customer service was noteworthy and they're very consumer friendly on top of providing a product which looks great and fits my car perfectly. Thank you Rio at Tesery!
9 November 2025
Unprompted review
Reply from tesery.com
Thank you for your feedback. We are very sorry to hear that you feel the product you received is "Junk."
We understand that a concise statement like this often reflects significant frustration and disappointment, and we sincerely apologize that the item failed to meet your quality standards and expectations.
Please contact our customer service email support@tesery.com and we will assign someone to help you solve this problem.
Perfect seller!
17 October 2025
I purchased a carbon fiber spoiler for…
I purchased a carbon fiber spoiler for my Tesla . I love it and it is perfect. Amazing quality. Customer service is top notch. I would give 10 stars if I could.
1 October 2025
Unprompted review
Customer complaint
The product I received is not the product I ordered. It is not of the same quality as the product shown in the image during purchase.
14 October 2025
Reply from tesery.com
We are very sorry to hear that the product you received is not the product you ordered and that its quality is visibly different from and inferior to the item shown in the image during your purchase.
This is a serious issue. We take full responsibility for ensuring that the items shipped accurately match their descriptions and the quality represented in our listings.
We hope to solve this problem for you immediately and will arrange for a customer service representative to handle it. If you have any information that can help solve this problem, please send it to support@tesery.com.
I believe the product is overpriced for…
I believe the product is overpriced for what it is. Other options are cheaper with the same quality.
23 October 2025
Reply from tesery.com
We sincerely apologize if the value and quality of the product you received did not meet your expectations relative to its cost. We aim to offer unique, well-designed accessories that justify their price point through superior materials, fitment, or design compared to generic alternatives.
We take your comment seriously, as it signals a potential discrepancy between our advertised value and the actual perceived quality of the delivered item. Your input is crucial for us as we continuously review our pricing against market alternatives and assess the quality delivered by our suppliers.
If you are not satisfied with the quality of our products, please contact support@tesery.com. We would be more than happy to discuss returns or other solutions with you.
Thank you again for helping us maintain competitive pricing and product quality.
Good products, great customer service!
I purchased wheel covers for our 2026 Model Y to replace the cheap covers provided by Tesla. The covers I originally ordered, although the website indicated they fit our model, did not. I notified Julia in customer service and provided a screenshot of their site that indicated they fit. She immediately placed a new order for the covers I wanted that do fit. I received the new covers and installed them immediately. The install was fast and easy. Now, when I drive the Y, there is no more clicking! I'm glad I found Tesery. Give them a shot, you'll be happy you did!
3 November 2025
Unprompted review
Great prices, better service
Great prices, and even better customer service. I had a part go bad several months after installation and simply reaching out was enough to start a replacement. Absolutely will be back for more goodies!
Shoutout to Julia!!
10 November 2025
Unprompted review
satisfaction
I bought a scent diffuser and stated that it didn't give off a scent. They immediately offered to send me a new one. They've supported me with many similar orders. Their products are also very high quality. I love you so much.
11 November 2025
Unprompted review
very good materials
very good materials, all perfect, a lit bit to delevery but its ok, i recomend!
11 October 2025
Still haven’t received the item and…
Still haven’t received the item and it’s been about two weeks since I placed the order. It says shipped but no details on when it will arrive. When I pay close to $500 for something, I expect to receive specific details on the status of my order. This is unacceptable.
1 November 2025
Reply from tesery.com
Thank you for reaching out to us regarding your order. We sincerely apologize that you have not yet received your item, and that after two weeks, the shipping status lacks the specific arrival details you expect.
We completely agree with you: when paying close to $500 for a product, you absolutely deserve and should expect clear, precise, and consistent updates on the status of your shipment. It is unacceptable that the tracking information simply says "shipped" without providing a delivery timeline.
Please contact our customer service email support@tesery.com and service@tesery.com. We hope to address the issue of missing information immediately and ensure that you are clearly aware of the estimated delivery time.
We apologize again for the poor tracking information and the delay. We are committed to increasing transparency and improving our communication standards for high-value orders like yours.
Reply from tesery.com
Thank you for taking the time to provide this feedback. We sincerely apologize that our "rate reminder" emails have been overwhelming and that you feel they constitute "email terror."
We understand that excessive or persistent emails are intrusive and frustrating, and we are very sorry that our communication frequency has negatively impacted your experience. This is certainly not our intention.
We will immediately review our automated communication settings, specifically the timing and frequency of our rating and review requests, to reduce the volume and prevent this kind of negative experience for our customers in the future.
If you would like us to manually ensure that you do not receive any specific reminder emails related to recent purchases, please contact support@tesery.com.
We appreciate your honest feedback, which helps us refine our communication practices to be less disruptive and more respectful of your inbox.
Don't skip the video
QR code for video instruction did not work . I skipped the video thinking the instructions were clear and easy enough ;Don't skip the video!
Written instructions are not perfect. Bar included to make room for the metal brackets under the glass is not for prying the glass up but for moving the seal out of the way.
My glass broke. definitely a problem on my part but the QR link not working was a major bummer.
Rack looks good fits great
Problems with locking mechanism were addressed very quickly with teslery.com via email
1 November 2025
Unprompted review
Reply from tesery.com
Thank you for providing this detailed and helpful feedback regarding the installation of your product. We are sincerely sorry to hear about the difficulties you encountered, especially that your glass broke during the process.
We regret that the non-functional QR code for the video instruction was a "major bummer" and contributed to your decision to proceed without visual guidance. The installation video is meant to be a critical resource, and the fact that the link was broken is unacceptable. We are taking immediate steps to verify and correct all QR code links across our products to ensure this never happens again.
We also appreciate you clarifying the purpose of the included bar—that it is for moving the seal out of the way, not for prying up the glass. We agree that our written instructions are not perfect, and your note is invaluable for revising them to prevent future installation errors and potential damage. We apologize that the lack of clarity led to a problem on your part, which we believe could have been avoided with clearer instructions and a working video.
We are committed to improving our installation support using your feedback. Thank you for helping us make this process better for all future customers.
No damage found with products or during…
No damage found with products or during shipping. Products themselves have great quality.
9 October 2025
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