Tennis Rackets Europe | Tennis Gear  Reviews 

27
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Tennis Rackets Europe is nothing but 5 stars. Great service, delivery and high quality products. If you love Tennis and need to buy anything related, you found the right spot. My experience with them... See more

Rated 5 out of 5 stars

Ordered from the guys via instagram and the website multiple times now and always deliver (just got my 3rd order for myself), have way more Toroline selection than I’ve seen, even the very new release... See more

Rated 1 out of 5 stars

Do not buy if you expect a streamlined, efficient delivery service... or to receive the goods at all. Similar to other reviews - placed an order, no tracking or delivery updates added except a labe... See more

Company replied

Rated 5 out of 5 stars

I had a great experience ordering from Tennis Rackets EU. The entire process was smooth and hassle-free, from placing the order to receiving the products. Everything arrived on time, exactly as expec... See more

Company details

  1. Tennis Store
  2. also in
  3. Blogger
  4. Media Company

Written by the company

Pro Stock Rackets & Premium Tennis Strings. Exclusive, Rare & the Best Tennis Gear.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(27)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Not just a seller, but also an advisor!

For the first time, I felt that I was dealing with someone who wasn’t just trying to sell me equipment, but who was genuinely interested in understanding my profile as a player in order to recommend the right gear for me.

That level of attention continued both before and after the purchase. There was always a genuine effort to find out whether I liked the recommended strings and whether I was actually getting good results from them.

On top of the excellent advice and follow-up, I even received a free set of strings to try out.

Five-star service, knowledge, and customer care. Highly recommended!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Tennis Rackets Europe is nothing but 5…

Tennis Rackets Europe is nothing but 5 stars. Great service, delivery and high quality products. If you love Tennis and need to buy anything related, you found the right spot. My experience with them has been amazing.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service Overall

I had a great experience ordering from Tennis Rackets EU. The entire process was smooth and hassle-free, from placing the order to receiving the products. Everything arrived on time, exactly as expected, and was well packaged. I'm very satisfied with the overall service and would definitely recommend Tennis Rackets to anyone looking for strings (or pro stock rackets)...
I will certainly order from them again in the future.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The most knowledgeable person I know…

The most knowledgeable person I know when it comes to tennis rackets, strings, and racket customization. He also has excellent taste in selecting equipment. Extremely helpful, trustworthy, and reliable. I’ve bought from him several times, and every transaction has been flawless. Highly recommended!

27 July 2026
Unprompted review
Tennis Rackets Europe | Tennis Gear  logo

Reply from Tennis Rackets Europe | Tennis Gear

João — obrigado. Trabalhar equipamento com quem já percebe do assunto é a melhor
parte disto. Até à próxima.

Rated 5 out of 5 stars

Great experience

Honestly, one of the best options to get strings/rackets in Europe. This is my go-to place to buy my Torolines and Grapplesnakes. Always on time, always great communication/service overall.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

UNRELIABLE - SCAM

Dear All
if there was a possibility with ZERO start or Negative star i would have done that.
in one word they are scam.
Avoid this company if you value honest communication and reliable service.

My experience with TennisRacketsEU was extremely disappointing. They received my order on the 24th, jun 2026 and from that point onward I had to chase them repeatedly for updates. Every email was met with the same promises: "It will be shipped today" or "It will be shipped tomorrow." None of those promises were kept.

After several follow-up emails, they finally sent me a UPS tracking number. However, it only showed that a shipping label had been created—the package had not actually been handed over to UPS. In other words, I was given a tracking number without any evidence that the shipment had been dispatched.

avoid them

8 July 2026
Unprompted review
Tennis Rackets Europe | Tennis Gear  logo

Reply from Tennis Rackets Europe | Tennis Gear

Dear Ali, the racket was delivered — and the review still says it never left our hands, so we want to set the record straight for anyone reading.

Your order was collected by UPS and then held at export customs in Lisbon over the commercial invoice. That hold was invisible on public tracking, which is why it looked like nothing had moved. We corrected the paperwork, the shipment was released, and it reached you in Dubai.

Our published window is 3 business days to prepare and up to 10 in transit. Yours landed roughly a week beyond that. A week late is a week late, and we own it — but it is a customs delay on a delivered order, not the outcome your review describes.

We have written to you twice since delivery with no reply. The offer stands and has no conditions: if you are unhappy with the racket, write to tennisracketseu@gmail.com and we will take it back.

Warm regards,
Tennis Rackets Europe

Rated 5 out of 5 stars

Absolute top blokes

Absolute top blokes! Knowledgeable and helped me pair racquet with different string combinations to help the game. Good selection of strings too

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products and great guys!

Ordered from the guys via instagram and the website multiple times now and always deliver (just got my 3rd order for myself), have way more Toroline selection than I’ve seen, even the very new releases! Communication is good, can be a bit slow but always give reassurance and confidence after! Top guys and will always get my strings with them! Thanks again!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, very helpful and understanding. I made a mistake in the order and after asking it was fixed instantly, thank you! Will order again for sure!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great overall

I had an excellent experience with rackets Europe. They are top-tier when it comes to both speed and quality of delivery. Everything arrived quickly and exactly as expected. What impressed me the most is how specialized they are, their advice is knowledgeable, helpful, and clearly comes from real experts. You can tell they know what they’re doing. Highly recommended!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

100 percent trustworthy company

I ordered and paid for expensive head pro stock TGT 301.4 tennis racquets via instagram. Then when I read the trust pilot reviews I thought I was conned and it was a scam. Later the email communication was a bit slow but always very polite and accurate. They took their time preparing my special racquets but when the racquets arrived they were pristine and perfectly balanced to spec. I was blown away. They also sent it by complimentary DHL express which was an added cost to them. They also gave me complimentary strings!

I can totally tell you that this is a legitimate company and they are perfectionists and take pride in what they do. I highly recommend them. You have to be slightly patient with them because they go the extra mile to ensure perfection.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy if you expect a streamlined

Do not buy if you expect a streamlined, efficient delivery service... or to receive the goods at all.

Similar to other reviews - placed an order, no tracking or delivery updates added except a label created. Contacted them twice. No reply. Initiated a dispute with my credit card company, then got a reply offering the original strings + 2 other sets free as goodwill to remove the dispute. Replied back and said if they added the shipping details and I can see dispatched, then I'll remove the dispute. No reply. As of now, still nothing.

11 March 2026
Unprompted review
Tennis Rackets Europe | Tennis Gear  logo

Reply from Tennis Rackets Europe | Tennis Gear

Dear James, your order was delivered, and the extra strings you mention were already inside the parcel when it shipped — dispatched before the dispute existed. They were a gesture for the delay, not a trade for anything.

You are right about the part that was ours: the label sat without entering the postal network, and two of your emails went unanswered. That is what pushed you to your bank, and it should never have got there.

What we can document: shipment registered, confirmation documents sent to you on 11 March, delivery completed, and your bank closing the case after reviewing that evidence.

If anything is still outstanding on your side, tennisracketseu@gmail.com reaches us directly and we will deal with it.

Warm regards,
Tennis Rackets Europe

Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY

watch out guys!!! thinks twices before purchase from this company

13 August 2025
Unprompted review
Tennis Rackets Europe | Tennis Gear  logo

Reply from Tennis Rackets Europe | Tennis Gear

Thank you for taking the time to write.

We checked our records in full: no order, no payment, and no support conversation matches this name or any customer in that period. We also used Trustpilot's request for more information, and no further detail was provided.

We are not disputing anyone's right to review us — we are saying there is nothing on file for us to investigate. If there is an order behind this, send the number to tennisracketseu@gmail.com and we will look into it the same day and answer publicly here.

For context for anyone reading: 21 of our 24 reviews are 5-star, and this reply is where we deal with problems rather than hide them.

Best regards,
Tennis Rackets Europe

Rated 5 out of 5 stars

Bad initial experience, but good service in the end

Ordered 5 set of strings more than 3 weeks ago. Needed to pay 20 euros for sending the strings from Lisbon to The Netherlands. Which is very expensive, considering that it fits into an enveloppe. The package was not only sent late but was after 3 weeks clearly stuck with the courier in Lisbon. Emailed Seller a couple of times about this, but did not get any response from him until I, quite irritated, posted this review. The strings were after nearly 3 months returned to Seller. I had in the meantime received a charge-back from the Credit Card Company. Although I did not need the strings anymore, Seller nevertheless sent them to me for free as a goodwill gesture. And within a couple of days...So, a bad start, but a customer friendly end.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Best Tennis gear supplier

Best Tennis gear supplier! Very trustble with a huge list of options. A person that plays very well and tests all the products!
Don’t hesitate to ask for his opinion!

Bravo João!

23 February 2025
Unprompted review
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