TennisHQ.co.uk Reviews 

218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, often sharing how pleased they are with their purchases. Customers praise the fast delivery times and highly competitive prices across the entire catalog, making it exceptionally easy to find everything they need in one convenient place. Buyers frequently emphasize the outstanding quality of sports equipment and the remarkably smooth, efficient ordering process provided by the team. However, some people mentioned experiencing occasional minor delivery delays or receiving packages with slightly battered boxes. Despite these infrequent hiccups, consumers remain highly satisfied with the overall service and would gladly purchase items again in the future.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting great rackets, shoes, and tennis balls at... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the fast shipping times and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery times and accurate... See more

Price

Reviewers mention positive feedback about price, highlighting reasonable costs, great deals, and competitive... See more

Order

Users describe positive interactions with order, highlighting accurate fulfillment and swift delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent prices and delivered in well packaged parcels. Everything was spotless. Would 100% buy here again! Delivery was 1 day later than it originally quoted - but I'm almost enitrely certain tha... See more

Rated 5 out of 5 stars

My daughter wanted to changer racket and her shoes were falling apart and found all needed here so felt it was convenient that I was able to just ordered everything at a very reasonable price. Didn't... See more

Rated 5 out of 5 stars

I bought a pair of Yonex tennis shoes from this company. I was probably lucky that they had my size in stock, but they had a good range and I liked the fact that the website made it very clear which o... See more

Rated 5 out of 5 stars

Originally ordered a head Speed mp from TennisHQ but gave them a ring to ask if I could change my mind if the racquet was not strung yet. As it wasn’t, I then got refunded from my purchase very quick... See more


Company details

  1. Tennis Store
  2. Outdoor Sports Store

Written by the company

TennisHQ.couk – UK's Specialist Tennis Shop - Tennis Rackets, Shoes and Footwear, Balls, Clothing, Racket Bags, Grips and Strings. Cheapest prices and Rapid Dispatch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(218)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zero aftersales support after they sent the wrong items.

I ordered some new tennis shoes (£100+) and about £30 worth of overgrips. Delivery was fine and the shoes are great, but the overgrips they sent are completely the wrong colour than what I ordered (and what are pictured on the order). After messaging their customer support, it's now just over two weeks and I still haven't had a reply or been able to get hold of them. It's a good job the shoes fit as no idea what I'd have done if I needed to return them. I won't be purchasing from them again.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible after care service

Terrible after care service. Had to pay £6 to return item which didn’t fit (received as Xmas gift), tag still in place never used but I unwrapped it to try on. Placed item in a new Jiffy bag a few days later (they were closed for returns until January) and returned to them. They confirm the item is in perfect condition on the phone today. They have refused to refund or exchange as it was not sent back in the original packaging. They are now sending the item that does not fit me back to - what a waste of time, waste of money on postage and not very environmentally friendly policy! Avoid avoid!

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent company - had a really great experience. Order arrived the next day at no extra cost. Unpacked and there had been a mistake with one of the items - TennisHQ went out of its way to call me within minutes of me reporting the problem. Unfortunately the item I had ordered was now out of stock so they processed a refund immediately and even let me keep the item sent in error, which saves me a lot of hassle. Outstanding customer service (possibly the best I've ever encountered!) and I'll be using again and recommending to others. Thank you.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

quick delivery and easy return process!

quick delivery and easy return process!
I accidentally bought the wrong racket by mistake. Contacted TennisHQ which provided the label for the return. New racket was there within a day and money back for the old one within a week. Excellent experience throughout.

1 September 2023
Unprompted review

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