tenantssavemoney.com Reviews 

27
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have worked with tenant save money for several years now. Using them for all our council void property gas and electricity issues. This ranges from smart meter install at void, RTI codes, clearing... See more

Rated 5 out of 5 stars

Since TSM have been working with us Darren, Neil and the team have been first class. They take away daily nightmare of reinstating energy to our void properties where required with efficiency and prof... See more

Company replied

Rated 5 out of 5 stars

Since using TSM they have taken away all the headache of trying to reinstate electric/gas supply to the void properties. Their communication is excellent. The customer service they provide is very go... See more

Company replied

Rated 4 out of 5 stars

Initial impressions are very good, great customer service and support. A few start up problems but they seem to have been resolved, and hopefully with thenew portal in place things should be even smoo... See more

Company replied

Company details

  1. Energy Equipment and Solutions

Written by the company

Founded in 2020, TSM void energy service is an award winning team with 20 years experience. We currently manage over 800,000 properties on behalf of our clients across the UK. Our founders recognised that void energy services isn't just about switching your energy supply for the void period it's so much more than that. We are passionate about saving our clients time when it comes to energy related issues during the void period. Our free void energy service means our clients will never have to deal with any energy related issues again as we will do this for you. We work with a panel of energy suppliers to provide the support and services needed to assist housing associations and local authorities across the UK in a very complicated market.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.7

All reviews

(27)

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Rated 5 out of 5 stars

We have worked with tenant save money…

We have worked with tenant save money for several years now. Using them for all our council void property gas and electricity issues. This ranges from smart meter install at void, RTI codes, clearing debts and the dreaded blank screen etc. They have been fundamental in reducing or key to key times.
We would not want to be without Neil, Darren and their friendly helpful team. Brilliant!

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service with Hassle free support

Darren, Neil and the TSM team have made a huge difference to the amount of time previously spent trying to resolve meter & supply issues in our void properties. In the past we could have had team members on the phone for hours at a time trying to resolve issues this all disappeared when we started our journey with TSM over a year ago.
The support is excellent whether via phone or email with staff that are actually invested in helping resolve any issues that arise. A refreshing change to dealing directly with utility suppliers that seem to have little interest in resolving issues.
The TSM team keep us up to date with monthly reports, billing and give us regular updates on the best deals and options available.
We have recently switched supplier to enable smart meters to be installed in all our void properties, the transition was smooth and hassle free with TSM happy to pick all the leg work.
Based on our experience so far we definitely would not want to go back to dealing with utility companies direct and have signed up to work with TSM for the next 3-5 years.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Look no further for a game changing service!!!

Look no further for a game changing service which not only resolves the headache around utilities for us as a company but for the subsequent end users alike (councils and tenants). The responsive and first rate service to resolving issues that arise around utilities has added efficiencies to our system and process.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Since using TSM they have taken away…

Since using TSM they have taken away all the headache of trying to reinstate electric/gas supply to the void properties. Their communication is excellent. The customer service they provide is very good. Neil/Darren & his staff Highly recommend, Thank you.

14 February 2024
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you for your review. I glad the team and helping you with your energy issues.

Rated 5 out of 5 stars

Brilliant serviceHaving recently taken on a new tenancy…

Having recently taken on a new tenancy on a property in Stanley with a housing association, we were faced with a long wait to have a smart meter fixed by Ovo Energy, who were in our opinion, very unprofessional. Darren from TSM, along with Karbon Homes went beyond their roles to have this issue solved. Darren was extremely friendly, patient and considerate, as well as professional. Thankyou for a brilliant service.

28 February 2023
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you Lynn for your review. Just happy we were able to resolve the issue.

Rated 5 out of 5 stars

Need a void energy service? Look no further!

Since TSM have been working with us Darren, Neil and the team have been first class. They take away daily nightmare of reinstating energy to our void properties where required with efficiency and professionalism. Darren’s monthly updates are detailed and give a great overview of the current energy market as well as keep us up to date with any gains they have made to work with new suppliers. Thank you for as always for all of your hard work!

20 January 2023
Unprompted review
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Reply from tenantssavemoney.com

Thank you for your review.

Rated 5 out of 5 stars

TSM:5 Star service ⭐⭐⭐⭐⭐

Since using TSM they have taken away all the headache of trying to reinstate electric/gas supply to our void properties. Their communication is excellent. The customer service they provide is fantastic. Its no exaggeration to say Neil/Darren & his staff enhance our process. Highly recommend, THANK YOU TSM # ⭐⭐⭐⭐⭐

20 January 2023
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you for your review

Rated 5 out of 5 stars

I used to spend hours on the telephone…

I used to spend hours on the telephone trying to speak to energy providers which was not an effective use of my time. Since being introduced to TSM, managing energy in our voids has become so easy. I can now contact TSM with an issue, and they take care of the rest or provide clear instructions on what steps to take going forward. I have nothing but praise for this company. You will wonder how you managed without them if you decide to subscribe.

7 December 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thanks for your review. Regards TSM Void Energy Team

Rated 5 out of 5 stars

Fantastic Customer

Fantastic Customer service team always helpful and informative. Looking forward to the new portal

2 November 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you for your review. TSM Void Energy Team

Rated 5 out of 5 stars

Great Service

TSM are great- have helped my team on so many occasions, they are quick to respond and happy to deal with any queries.

18 November 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you for your review. Regards TSM Void Energy Team

Rated 4 out of 5 stars

Initial impressions are very good

Initial impressions are very good, great customer service and support. A few start up problems but they seem to have been resolved, and hopefully with thenew portal in place things should be even smoother

17 November 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Great feedback thanks. Launching in the new year is our new TSM void energy portal...

Rated 5 out of 5 stars

Excellent, professional & friendly service

TSM has been a godsend in the current energy crisis. They always answer the phones promptly and are there on hand to offer advice, suggestions and to communicate with suppliers on our behalf. The team are pleasant and they are a joy to communicate with. Thank you TSM.

17 November 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you for your review. Regards TSM Void Energy Team

Rated 5 out of 5 stars

Great business to deal with

Great business to deal with always amenable, proactive problem solving has helped are void delivery no end.

17 November 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thank you for your review. Regards TSM Void Energy Team

Rated 5 out of 5 stars

Great Company to deal with

Great customer service very quick in coming back with response. Nothing is too much for them they are always supportive and will go above and beyond to make things easier for their customers

16 November 2022
Unprompted review
tenantssavemoney.com logo

Reply from tenantssavemoney.com

Thanks for your review. Regards TSM Void Energy Team

Rated 5 out of 5 stars

I have received such amazing

I have received such amazing , prompt, professional and super friendly service with TSM - they actually answer a phone after a few rings ( rare ) and they can get you up and running within minutes . My role is made so much easier for TSM - THANK YOU :)

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

The team at TSM are always prompt with helping and when suppliers are being difficult, they exceed expectations in finding solutions. We've been using them for several months now, through the energy crisis and they have persevered through it all. Can't recommend Neil and the team enough.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

TSM - Sanctuary

TSM have recently taken over from previous supplier for Sanctuary, since day one TSM team have been so helpful in dealing with all matters, each person within the team have been amazing and going above and beyond to help myself and the rest of the team. Really cannot fault TSM hard work with Sanctuary and we would really be lost without them and would recommend anyone to deal with this company. Thank you, Callum at Sanctuary

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Tenants Save Money

Tenants Save Money - Super friendly, so helpful and in this current market they really do know their stuff. Always reply with a solution, makes void work so much easier.

4 April 2022
Unprompted review

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