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Tenant Angels Reviews 

1,000
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, kind, and knowledgeable, making interactions pleasant and reassuring. People frequently highlight the excellent customer service, noting prompt, efficient, and clear communication that keeps them informed and supported throughout their cases. Reviewers appreciate the quick response times and the team's patient approach to answering all questions. The service is often described as amazing, effectively handling claims and making the entire process smooth and manageable. Consumers feel well-supported, with the company explaining their rights and guiding them step-by-step. Many found the service stress-free, appreciating how the team identifies potential claims and connects them with solicitors efficiently.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and expertise of the... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt, efficient, and... See more

Claim

People report positive experiences with claim, often receiving amazing support and advice from the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have been absolutely wonderful in helping me with my landlord issues. From the very beginning, they took care of most things for me, making the whole process feel smooth and manageable.... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,000)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service quick respond simple…

Great service quick respond simple process 👍

17 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Mo,

Thank you, really appreciate that. Glad you found the process simple and that we could respond quickly.

All the best,
Tenant Angels 👍

Rated 5 out of 5 stars

Absolutely fantastic for sorting our…

Absolutely fantastic for sorting our issue out very quickly replied back honestly amazing and thank you so much for the help.

9 April 2026
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Reply from Tenant Angels

Hi Carl,

Thank you, really appreciate that.

Glad we could help get things sorted quickly for you. Thanks for taking the time to leave a review.

All the best,
Tenant Angels

Rated 5 out of 5 stars

They were very good and quick with…

They were very good and quick with getting in touch and found the information I needed about our deposit and where it was and the code we needed to find it. And giving me advice and where to go from here. An excellent service.

15 April 2026
Unprompted review
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Reply from Tenant Angels

Hi Kerry,

Thank you, really appreciate that.

Glad we could help track down the deposit information and point you in the right direction. Sometimes just getting those answers is half the battle!

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenant Angels were amazing from the get…

Tenant Angels were amazing from the get go, helped me through the process and checked in every so often to make sure everything is okay. Could not thank them enough for all the help through this process.

1 April 2026
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Reply from Tenant Angels

Hi Mehreen,

Thank you, really appreciate that.

Glad we could help guide you through everything and be there to check in along the way. It's lovely to hear you felt supported throughout the process.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Felt trapped by the landlord pressuring…

Felt trapped by the landlord pressuring us to concede our deposit, couple messages with Tenant Angels and we had our deposit and more back. Thank you for protecting us against shady landlords.

26 September 2025
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Reply from Tenant Angels

Hi Nathaniel,

Thank you, really appreciate you sharing this.

I'm glad we could help you get a fair outcome and take some of the pressure off when you felt stuck. That's a fantastic result.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Really helpful

Really helpful, quick and easy service. I didn’t end up with a claim but they checked to see if my deposit had been protected all for free!

13 April 2026
Unprompted review
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Reply from Tenant Angels

Hi Lizzie,

Thank you, really appreciate that.

Glad we could give you a clear answer, even though there wasn't a claim to pursue. It's always worth checking, and we're happy to do that free of charge.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Highly recommend!

Can't fault this service! From the very start and right the way through the process Dan and the team were very helpful, informative and made sure we knew exactly what was going on. Definitely made our lives easier!

13 April 2026
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Reply from Tenant Angels

Hi Abby,

Thank you, really appreciate that.

Glad we could keep everything clear for you and make the process a little easier. I'll make sure Dan sees your kind words as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

As along term renter

As along term renter, this is my second issue with my landlord, who has become very rude and impolite. He does not listen to my messages and does not answer phone calls. I was desperate to get help.
Thankfully, I found Tenant Angels via Google. They are incredibly encouraging and caring, while also being highly professional and knowledgeable in handling tenants' legal issues.
Thanks to there expertise and support, l received the help l needed.
In addition, they are very respectful and considerate. They truly are "angels" doing important work. I highly recommend Tenant Angels to anyone who needs support in dealing with rogue landlords or letting agents.

20 March 2026
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Reply from Tenant Angels

Hi Hashemi,

Thank you for such a thoughtful review.

I'm sorry to hear you found yourself in another difficult situation with a landlord, but I'm really glad you found us when you needed support.

It's lovely to hear that you felt encouraged and supported throughout the process. Thank you for your kind words and for taking the time to recommend us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Lovely people great firm

So helpful and kind made everything easier as I am not great on the phone lovely people been fantastic for over a week

9 April 2026
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Reply from Tenant Angels

Hi Peter,

Thank you, really appreciate that.

Glad we could make things easier for you, especially if phone calls aren't your favourite thing. It's been a pleasure helping you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Faultless

Really straightforward process, cannot fault or praise the service I received any higher, so would highly recommend to others, a massive thankyou!

7 April 2026
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Reply from Tenant Angels

Hi Dan,

Thank you, that’s brilliant to hear.

Really glad you found the process straightforward and that you were happy with the service throughout.

Thanks for the recommendation, and a massive thank you back from us!

All the best,
Tenant Angels

Rated 5 out of 5 stars

Amazing service

Amazing service, they make everything easy and simple. They take all the stress and help set you up with the right solicitors. Very quick and efficient as well. Can't thank them enough!

8 April 2026
Unprompted review
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Reply from Tenant Angels

Hi Ashley,

Thank you, really appreciate that.

Glad we could take some of the stress off your shoulders and get you connected with the right solicitor quickly.

Thanks for the kind words.

All the best,
Tenant Angels

Rated 1 out of 5 stars

Terrible advertising campaign created…

Terrible advertising campaign created to stoke up trouble for landlords. Should be reported to advertising standards.

5 April 2026
Unprompted review
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Reply from Tenant Angels

Hi Lucie,

Thanks for your comment, though just to clarify for anyone reading - this review isn’t based on any experience of using our service.

This review has been written following a pro-tenant post that we published on Facebook in reference to the Renters' Rights Act and 'some' landlords reaction. We have since removed this post due to the nature of the reactions/comments shared by some landlords.

We don’t take a view on all landlords - many do things properly - but we will always stand up for tenants where the law hasn’t been followed.

All the best,
Tenant Angels

Rated 1 out of 5 stars

I don't like their deliberate divisive Advertising

I don't like their deliberately divisive Facebook advertising.

3 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Jonathan,

Thanks for your comment, though just to clarify for anyone reading - this review isn’t based on any experience of using our service.

This review has been written following a pro-tenant post that we published on Facebook in reference to the Renters' Rights Act and 'some' landlords reaction. We have since removed this post due to the nature of the reactions/comments shared by some landlords.

We don’t take a view on all landlords - many do things properly - but we will always stand up for tenants where the law hasn’t been followed.

All the best,
Tenant Angels

Rated 1 out of 5 stars

This review is solely for their advert…

This review is solely for their advert “landlords are still acting like spoilt babies over the renters rights” and not on direct service standards.
This is a divisive and derogatory ad depicting all landlords in a demeaning nature. Imagine if the law was amended to allow section 21 and “landlord angels” showed a crying tenant being evicted marginally quicker.
The irony is the company’s sole purpose is to chase unprotected deposits, which has been around for years before the RRA, yet the ad seems to impress some magical law has now been passed to enable claims against landlords.

3 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Shaun,

Thanks for your comment, though just to clarify for anyone reading - this review isn’t based on any experience of using our service.

This review has been written following a pro-tenant post that we published on Facebook in reference to the Renters' Rights Act and 'some' landlords reaction. We have since removed this post due to the nature of the reactions/comments shared by some landlords.

We don’t take a view on all landlords - many do things properly - but we will always stand up for tenants where the law hasn’t been followed.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Fast, Professional and Truly Supportive Service

I reached out to Tenant Angels because I had issues with my landlord regarding the deposit. From the very beginning, their response was incredibly fast and professional. They contacted me promptly, asked for additional details, and clearly explained the next steps.

I was told that it might take a couple of days for a solicitor to get in touch, but in my case it happened in less than a day. The solicitor contacted me quickly, gathered all the necessary information, and we were able to proceed with signing everything without any delays.

I am very grateful to this company, especially to Daniel, for their timely support, professionalism, and genuine care throughout the process. Highly recommended!

25 March 2026
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Reply from Tenant Angels

Hi Arzu,

Thank you, this is really lovely to read.

I’m glad everything moved quickly for you and that the whole process felt smooth from start to finish. Great to hear the solicitor picked things up so fast as well.

Really appreciate the kind words, and I’ll make sure Daniel sees this.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Great service!!!

Great service, excellent communication and prompt action and support offered

2 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Sabrina,

Thanks so much, really appreciate that. Glad we could act quickly and keep things clear for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Really helpful and professional team

Tenant angels are really helpful in finding me a solicitor and they kept me updated and explained the process with time and patience which I greatly appreciate. Thank you guys so much for the help!

1 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Nishat,

Thank you, really appreciate that. Glad everything was clear and that we could help you find the right solicitor.

All the best,
Tenant Angels

Rated 5 out of 5 stars

The service was very good and helpful

The service was very good and helpful. Would definitely recommend. The staff were excellent, great at replying definitely on the ball.

27 March 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Chloe,

Thank you, really appreciate that. Glad the team kept things moving and stayed on top of everything for you.

Thanks for the recommendation as well.

All the best,
Tenant Angels

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