I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
Company replied
Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customerservice not working
I before was very satiedfied with them and been very loyal customer but never again. I had to sent 2 packet back and the one was already sent but they ask me to combine it with the first which already was sent. I told the package company PostDanmark they have give me QR code to about the situation and couldnt get the packet pack even it was right in front my nose because it was registrered. I had so much work to fix it. PostDanmark sended both packets back on same number and I have proof on it 2 labels snd 2 emails from
Temu with proof and that they are delievered as well, but Temu refuses to refund me,because is not all in same packet. I have complain and wrote in the livechat and showed proved, but it is impossible to tell your live support robot anything and even try calling but nobody answered
NOW I FINALLY USED HOURS TO REACHED A REAL HUMAN BUT GOT E-MAIL FROM YOU TONIGHT I STILL CANT GET REFUND BECAUSE THE PLASTICBAG I SEND YOU WAS EMPTY IS RIDIGILIUS. I got so ill from all this work with your problems I hospital now and was already fighting for my life spended hours talking with your customerservice had to cancel my doctor because you insisted I hang on to get resolve the problems and even gave you a 5 star for the chat I can’t change and then I got such an email tonight
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Terrible experience
Terrible experience. Basically temu is the ping duoduo in China which sell "cheap" goods to poor people. This company now dumps trash goods to USA consumers. don't buy anything from them. They are deceiving and untrustable. They sell fake goods or very low quality goods by puting good picture or wrong spec. to decieve you!
Further reply to Temu's response: Stop trying to fool here anymore. I received a low-quality item and requested a return, but the seller provided a fraudulent return label. When I took it to DHL, they informed me it was actually a USPS label. When I dropped it at USPS, the package was delivered right back to my own mailbox the next day because the seller simply re-sent the original shipping label.
Despite explaining this multiple times to Temu customer service, I am repeatedly given the same scripted instruction to go back to DHL. It is clear this is a tactic to delay the process until the return window expires. This is deceptive. You must be joking me, temu!!! Be responsible! This does not end here, I will go to BBB for this case.
1 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been ordering from Temu for a…
I've been ordering from Temu for a while now I use to love it but now it's horrible the wigs are not what they look like online, the delivery service GOFO has lost several of my packages including my gbabys Xmas gift GOFO is a terrible delivery service they leave unattended & they are stolen, no one answers customer service
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback and we are sorry for the inconvenience. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund". If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Horrible!!
I am extremely disappointed with my experience with Temu. I placed an order totaling $60 for three specific items, but instead of receiving what I paid for, I was sent a completely different item worth less than $5. This is not just an inconvenience—it is unacceptable.
For the past month, I have made repeated attempts to resolve this issue by requesting either a refund or store credit. Each time, I have been met with delays, vague responses, and no real effort to fix the problem. It feels like my concerns are being ignored and that Temu is simply avoiding taking responsibility.
This level of customer service is completely unacceptable. When a company makes a mistake, it should take prompt and fair action to correct it. Instead, Temu has done nothing but waste my time and frustrate me further.
At this point, I have lost trust in Temu as a company. Based on this experience, and the reviews I see and complaints to the BBB, I will be taking my business elsewhere and would strongly caution others to reconsider before purchasing from them.
9 March 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Scammers
They have all these promotions and none of it’s true. They want you to spend spend and spend My last draw is when they have me chosen items to receive cask back and as I’m placing them in my cart I receive a notification that my order was confirmed and I see that have a transaction from Temu, I never even authorized the transaction. I requested a refund now it may take up to 30 days umm No I need my money today!! I can’t wait til these lawsuits come rolling in because this site is awful. I am deleting this app as soon as I receive my items a previous brought. Y’all need to do the same they are big scam
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is a con you get in the trap of…
Temu is a con you get in the trap of getting free items and then you end spending nearly £200 and it still says add more items to get the items free, so when I do get my order I will be returning it all as there is nothing free they make you believe that you’re getting a great deal but actually you are not so I will think twice before I buy anything else from temu they need to stop conning people
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Customer service unable to sort out scam message - suggested I block Temu
I'm not a Temu customer, but have been getting messages saying I have a delivery.
Despite asking me to contact them following a previous review, Temu customer service were totally unhelpful, they couldn't confirm if the email really was from Temu and even suggested I click on the link in the message - would I really click on a link in what appears to be a scam message!! The only solution they had was to block messages from Temu - no quite the answer you expect from the customer services department of a company, but it seemed to work!
20 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. You can click on this link to learn how to identify scam emails: https://www.temu.com/support/c3/how-to-recognise-scam-emails-f-208-s-2039.html . If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Very poor service and misleading…
Very poor service and misleading information on rewards. They promise to reward you cash back but you have to claim pence by pence everyday for several days and if you miss on day, the cash back amount will be reduced by 70% or more!!! Absolutely ridiculous!! I’m extremely disappointed with their unreliable and dishonest service.
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Great prices
Great prices, but quality varies!
Temu has amazing prices and a huge selection, which is hard to beat. But quality really depends on the item, and delivery can take longer than expected. Sometimes it’s a great deal, sometimes disappointing.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us. We implement strict policies and control measures to ensure product quality and accurate product descriptions. We also work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Being scammed by temu
Large order one item unsuitable impossible to get a refund or credit.I had 4 x 4 late delivery credits whuch they are using to say i have been reimbursed I most certainly have not temu give these as a gesture of being late but on a new completely different order are saying I am reimbursed using these late delivery payments total scam out of pocket £18 be aware I have just been asked to give more details ir review taken down u returned a coat got full refund my disabled daughter has not received full refund they are deducting late credit deliveries as a refund DONT ACCEPT OR ASK FIR LATE CREDIT DELIVERIES this just away to not pay u back on refunds shocking way to treat someone who is disabled and relies on o li e shopping and did like Temu we done with tfem awful company
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). You may be asked to send the item back before your refund can be issued. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html . If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My god had rug delivered today nothing…
My god had rug delivered today nothing like in the picture also ordered some pans they didn't come just the place mats beware ordering of these coz I won't be definitely ordering again
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Great chinese products
Great chinese products, but the invested Temu are the pits. Yet again they sent a parcel via E*** when they told me they would not use them. This time E*** did not pretend to deliver it, but did not. They simple said it has been damaged, and only God know what is happening now.
Temu CS are their normal could not careless selves, what a nightmare.
Even thier reply shows they did not even answer my concerns
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund". If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
No items delivered and no refubd
My items were delivered by evidence to the wrong address which I can tell from picture as proof as its not my flat. Spoken to temu and told I not got enough proof so spent £35 for absolutely nothing. My front doors red and proof is blue but apparently that doesn't prove i didn't get it. Will defo not be using again as just robbed me
14 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Pain in Arse to buy from Temu
Pain in Arse to buy from Temu
Just because of couple of Nasty sellers on Temu making this platform worst for buyers.
I dont think i will shop again on Temu.
Please buyers, STAY AWAY ..🙏🙏🙏
17 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Let gofo steal my package so no longer…
Let gofo steal my package so no longer ordering from here if they use gofo for delivery services
19 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Incompetent Support: Endless Spam
Support needs better training. They don't read emails. They copy paste messages and repeat themselves 10-50 times over.
I told them ok you made your point, you can't do ABC. Close the ticket. They ignore. Many agents continue to write back and ignore the request. This turns into spam. I tell them to stop spamming me and they refuse.
I must have received 40-50 emails on the same topic - only 2 emails were relevant.
---------------------
Reply: Ticket ID:1777366818210910
Close this ticket. Otherwise there will be daily 1 stars on Trustpilot.
Clearly it is not, otherwise you would READ emails. When a customer says STOP the thread. STOP writing. CLOSE the ticket then do so. Instead 10+ agents answer the same ticket AND the same agents copy pastes identical messages multiple times without reading or listening. This should have been 2 emails at most. Then you refuse to close tickets. I told you I'd leave a 1 star is you didn't stop - instead the ticket transferred to yet another agent.
This isn't the first time. The message you are giving is don't dare contact support as they will not stop hounding you with their incessant, repetitive spam.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My experience with Temu
My experience with Temu, for anyone considering ordering:
This issue has been ongoing since March 19, and until now, there is still no real resolution.
It started with a delivery delay — the estimated delivery changed from 6 days to more than 10 days, which caused me to miss the occasion I originally ordered for.
Then I was surprised by undisclosed charges upon delivery, reaching almost half the original order value. The notice about potential extra fees was not clearly presented at the time of purchase.
There is also a minimum order requirement (around 1000 EGP) just to complete the purchase, which puts customers in a difficult position.
Additionally, there was inconsistency between the company’s information and the shipping updates, and the product quality was below expectations.
As for the refund, this has been the most frustrating part:
I have been trying to recover 3856 EGP for over a month. The same information was requested multiple times, different agents handled the case, and the responses were repetitive with no actual progress.
Overall, this has been a very stressful and time-consuming experience.
Honestly, think twice before placing an order, especially if your money matters to you.
I will update this post if the issue is ever resolved.
And your current response does not address my case.
I am not requesting a standard refund through the app.
Your support team already reviewed my case, confirmed the total amount ($73.22 USD / 3856 EGP), collected my bank details, and created a ticket for a manual bank transfer.
Despite this, the issue remains unresolved after more than a month.
Please provide a case-specific response instead of a generic template.
9 March 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
SCAMMED AGAIN
Scammed again re purchasing showing 5 different items you get one. AND with another 5 mixed set same again and guess what you get the same item. Go to view the order and UNAVAILABLE to view obviously they have been remove d by Temu re scamming. Go to return and guess what one can only return one order NOT the two scamming orders, KEEP AWAY FROM TEMU. Stick with EBAY , no such scamming goes on. AND TEMU go to my last orders do not ask me yet again as before the order and the problem when it was clearly stated on my Trust Pilot review. TEMU sellers are making a fortune with this scamming on their adverts MISLEADING buyers . AND what is more bombarded daily with so called offers in mail.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Headline
Headline: Total scam – dangerous and wrong item!
Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When I contacted support, they sent me fake "empathy" scripts with hearts and emojis, only to finally refuse a refund. They are selling dangerous items and providing zero accountability. DO NOT BUY Jaxon lee
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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