Tempur-Pedic Reviews 

I unknowingly ordered the wrong set of extra pillowcases for my Tempur-Pedic mattress and didn’t realize it until I received them. I didn’t open the packaging but sent an email to them explaining what happened. After several emails back and forth with Paul, simply asking to exchange the erroneous knit cases for a set of Egyptian Cotton cases (like the ones I already have) Paul informed me that they would NOT exchange them!!! I’m now stuck with a set of $99 KNIT cases that I don’t want!!!
I REFUSE TO EVER DO BUSINESS WITH TEMPUR-PEDIC AGAIN!!!!
This is Dixie Spivey. I wrote this review but it was erroneously marked as written by someone named Richard!!

WISH I had checked the reviews before buying my EXPENSIVE Tempur Pedic ERGO Base. It is only ONE year old and making a terrible NOISE! The base is also coming apart at the SEAM! You cannot CALL them . They insist you file a claim online but BE WARNED! They expect a PHOTO of the entire unit( You have to take the entire bed apart) and photos of the TAG which is nearly impossible to find, along with receipt, problem area, videos etc ect ect! This clearly is a tactic to avoid warranty work. The email response stated it will take 7-10 DAYS to REVIEW? SHAME on TEMPUR PEDIC

I bought the protector from Fry's about 5 years back. Protector's inner plastic portion ripped apart on one side. Contacted them and they said since you bought it from Fry's we can't honor the warranty of 10 years. I would say, anyone who thinks of buying a mattress or a protector from Tempur, think twice because they will provide any excuse to not honor the 10-year warranty. Ridiculous customer service. I will never buy anything from Tempur-pedic in the future ever again.

I love the mattress I have and the protector, but if they are going to provide an horrible customer service, don't expect me to buy anything from you ever again. Only reason I bought an expensive mattress and protector is mainly because of 10-year warranty. If you can't honor that stop falsely advertising it.

6 year old mattress has 2 major cracks / tears through 2 layers of foam. Warranty claim denied due to "Significant Stains". This is not true. The mattress coloring is almost uniformly identical to brand new, and other than maybe slight discoloration (slight greying) on the white mattress cover, there is almost none on the mattress itself as seen in the submitted photos. And certainly nothing even close to what would cause 2 foot long tears through at least 2 layers of foam.

How can a company promote 'first in customer service on their phone line' when the service is the WORST I have experienced - I bought a pillow from Mattress Firm, got a different one than the one I ordered, MF asked me to deal with Tempur Pedic directly saying they have great customer service. TP said can't do anything, sorry, no returns, exchanges, no options, nothing and complete lack of empathy - I spent $250 for something I did not want and can't resolve. Then they are surprised everyone is shopping on Amazon - I am utterly disappointed how a company can be so bad. NO more business from me EVER.

Poor quality of tempur pedic mattress and sleep tracker. Sleep tracker bed gives false readings. Customer service is poor. I had problem for 3 years and company can't help even though I paid 8000$ for sleep tracker bed. No one knows what to do to solve problems. I was told that they have a problem with the sleep tracker analysis but problem still persists. No fix as yet...I've been waiting for years. This is not right. False advertisement abut effectiveness of sleep tracker bed. It's all false. Shame on tempur pedic Company. No help to custo.ers. I will never buy your product again. Poor service..return my thousands. Why can't you correct my problem after all these calls and years. Customer service promises but don't deliver. Shame on your company.

Bought several top of the line tempurs - Awful mattresses and even worse customer service. Customer service came out, spent 20 mins lying on my mattress with their shoes on. Agreed that there was definitely a problem. Weeks later they posted a review saying that there was nothing wrong with the mattress. It’s not even close. The mattress is clearly made of defective or cheap materials.

Don’t buy from them. Very expensive bed and had to replace after a few years because the memory foam sank in terms of inches measurement. We tried to repurpose the material for outdoor cushion. upon cutting it we discovered there were 3 layer of materials glued together. Only 2 inches of the memory foam was good quality while the other were cheaply made. No wonder the bed only lasted a few year and kept sinking daily thus causing major back pain. Next time I purchase any memory foam bed, I will check to see if the material are glued together

We bought pillows which gave me neck pain. I tried to return because of the pain, but tempurpedic said no return for pillow. it is not clearly said on their site.
Pillow is as important as mattress for sleep, if you can't try you shouldn't but them.
Don't buy pillow from this company.

The Tempurpedic Neck Pillow has caused SEVERE NERVE DAMAGE AND PAIN from it's terribly flawed design! I purchased it because their old version was my favorite, but it's no longer available. I unfortunately chose this new model to replace my old one and it's literally THE WORST PURCHASE THAT I HAVE MADE IN MY LIFE! I now have permanent damage to my neck and shoulders and they have the nerve to refuse my request for refund under the warranty, even though the defective product is clearly cracked and falls under their terms of warranty. Do yourself a favor and avoid the pain. Their products are all worthless now and lack the quality they had in the past. It's very sad that this piece of garbage even made it onto the market!

I have owned a Tempur-Pedic mattress for many, many years. The mattress is too firm, so I have had two different mattress toppers on it over the years. I needed a new topper, so I purchased a new topper from Tempur-Pedic. Along with the new topper, I received a new pillow from the company.

Previously, I had purchased two very expensive pillows from Tempur-Pedic but did not like them, so I was not very optimistic about a free pillow. However, I am now a believer. I think my new Tempur-Pedic pillow is the best I have ever owned, and I have owned a lot of pillows. I have had at least 5 cervical surgeries, so the right pillow is essential. I am thrilled with the pillow I received from TP!

I just put the new topper on my bed today, and I am thrilled about it, too. What a difference it will make for my lower back (two lumbar fusions) and my hips (one hip replacement and another needed).

I look forward to many nights of restful sleep.

Thank you Tempur-Pedic!

Tempur-Pedic is essentially a scam now, compared to the original company. Twenty years ago, their products were top of the line. The technology and materials were superior to anything else. Since they've changed ownership, the focus is now on manufacturing the cheapest products possible while leveraging the brandname to sell them at an extreme premium. Avoid Tempur-Pedic.

This mattress has DESTROYED MY BACK. I used to go to my chiropractor every 5 - 10 weeks, now I am going weekly and I am in more pain than ever from this mattress! I would go daily to the chiropractor because of the pain this mattress causes me, but certainly cannot afford to. Thus it is causing me to not go to work some days because of the pain. I'm only 168# at 6' tall, so not a large moose by any means; quite light and lean rather and the bed has already developed a major sag. I have not had 1 full night sleep in it since purchasing, I am constantly tossing and turning in pain. From this mattress I now have back, shoulder, knee, neck and hip pains. I've taken more Aleve while owning this bed than in my entire life combined. Tempur-pedic is ruining my health and life. I asked for help and I did not ask for a refund within the 90 day "return" window because I kept being told "give it time", "you'll get used to it" (scammy sales tactics) Death would be better than having to live with this mattress, at least there would be relief.
This company uses scammy practices and shady sales tactics to sell cheap products for a high cost. They make their money off of the financing; like buying a TV from Aaron's; they say no interest but they have already factored it in. The only difference between a tempurpedic and any other $500 foam mattress is that you'll be paying a lot more for a lot longer for the Tempurpedic name, WHICH MEANS SCAM IN LATIN I believe.
I can't say enough terrible things about the mattress or the company. A bed of nails is more comfortable!! DON'T GET SCAMMED by smiling salespeople and BS customer service.

I am not sure what the issue is, but they cannot even give me a delivery date (or estimate) for the order I placed. I received a link to schedule a delivery date, filled out all the information they requested, only to hit an error and be told I had to call customer service. I called Temperpedic customer service who told me oh sorry it looks like the delivery carrier doesn't have any open appointments in the future and they'll have to ask them to create some for me and they didn't know how long that would take. What?? Then why did you sell me the item? Ensuring delivery to your customers is BASIC
The conversation ended with me being told I'd eventually be contacted again one day to schedule this delivery...eventually... Way to go Tempurpedic. I only purchased from them because I was more comfortable ordering directly from the manufacturer, but it looks like I should have gone with a different retailer because mattress firm had 2 day shipping on this item. I should probably just cancel my order, and I might.

They boast the best customer service. I ordered at new mattress and adjustable base 5 days ago. I called today about getting a $400 credit because there is a new promo and was told “no”. Mind you the purchase was over 11k and the set hasn’t even shipped yet. I canceled the order with the intention of reordering, but after reading the reviews, I may just go with another company. It makes zero sense to lose this sale.

Absolutely horrid customer service. I returned a desk chair (super uncomfortable, btw) at the end of August. It's now October 17th, they received the chair back via UPS on Sept 22nd and I still haven't received my promised refund. Almost 2 months to deal with what should be a simple return. Absolutely unacceptable. Don't buy from them.

Last year I ordered the tempur pedic adapt cloud + cool backing pillow from mattress firm last year cause it was the right feel I was looking for when I tested it in the store and that pillow is Great and I sleep on it every night. RECENTLY I ordered that same pillow to match the other one and did not nearly have as much material inside of it and went flat. They confirmed that they did not change the formula for the pillow. It was complicated doing the warranty claim but the manager Glenda was nice and helped out and the other employees were as well because they sent out a new pillow so that was good. Unfortunately shipping wasn't paid for so I had to pay $18. This pillow replacement that they sent me was a little better but still not how it should be it should have more material in it. It's very strange, not sure if tempur pedic is trying to save on materials or what but this is ridiculous. I will not be using tempur pedic In the future unfortunately since I can't trust them anymore and this was an exhausting experience. 2 stars because I still haven't gotten the quality pillow I paid for it's not the same, I had to pay for shipping and the process for replacement was a little too difficult in my opinion. It wasn't rated one star because the customer service was good and they did end up sending me a new pillow even though it still wasn't made right.

TEMPUR LUXE ADAPT KING

Big Nightmare Was Lied to Manipulated. Defrauded out of $5,000 of my SSI, due to trusting in him
but he swindled me knew I couldn't afford bed wasn't right for me. Confused I'm disabled.

Lied to by metromattress who sells Tempurpedic,I was swindled into spending $5,000 for Luxe adapt king mattress never for me. Caused my back to go out several times. Could never sleep more than 3 hours.
I got physically sick. And still am. Due to this 90 days of hell.
Was told they would honor Tempu 90 day guarantee. And waive $99 return fee. I contact regional sales manager Craig P, who sold me mattress. In day 11, and 13 telling him the nightmare I was having asked for advice. I have his personal email. After sale he stopped responding. I told him by email to pick up mattress and return to store if he couldn't help me. Then I again make contact with him on day 90, He claimed it was day 92 when I txted him to come pick up the mattress. After sending him several emails. Stating he wont take it back. I'm on SSI disabled both physically /mentally. Craig P from Metromattress lied, took advantage of me, and said he won't take it back before 90 days. Everything he said was lie to confuse me dupe me out of not being able to return.

Craig was unclear by so many things. I thought he said I had to give it at least 90 days to break in the bed before he would take it back.
I truly am confused by this whole thing and Craig was not honest to me on ANYTHING.

1] THIS BED WAS TRULY FOR ME - LIE
2] YOU CAN TRUST ME AND I WON'T STEER YOU WRONG- LIE
3] I WILL GO TO BAT FOR YOU IF YOU EVER HAVE A PROBLEM OR WARRANTY CLAIM WITH TEMPU- I WILL NEVER LET YOU DOWN- LIE
4] IF YOU PAY IN FULL WITHIN 1 YR/12 MONTHS THERE WILL BE NO INTEREST CHARGE OR ANY OTHER CHARGES INCURRED- LIE FORTIVA FINANCE COMPANY SLAPS WITH $49 ANNUAL FEE
5] ANYTIME YOU NEED PLEASE EMAIL ME AND I WILL ALWAYS GET BACK TO YOU ASAP. -LIE

CRAIG LIED TO ME ON ALL 5 OF THESE ISSUES.

MUST SAY I HATED BED FROM WHEN IT WAS DELIVERED. EVEN THE DELIVERY PEOPLE WERE RUDE. AND I NEVER WAS ABLE TO AS CRAIG SAID, BREAK IT IN.

BEING DISABLED I HAD NO IDEA WHAT HE WAS GETTING INTO. BECAUSE I TRUST AUTHORITY EVEN WHEN I SHOULDN'T. I FELT COULD RELY ON CRAIG.
THE MOST I EVER SPENT ON A BED WAS $900 IN HIS LIFE BEFORE TRUSTING YOUR SNEAKY CORRUPT [ OR WHATEVER CRAIG WAS NOT TRUSTWORTHY]
SALESMAN CRAIG.

FACT THAT I BOUGHT A MATTRESS FROM THEM IN CORTLAND NY WHEN I USED TO LIVE IN TULLY NY
THAT I FELT I COULD TRUST THEM. SO I DIDN'T HAVE MY GUARD UP WITH CRAIG WHEN SHOULD'VE.

YOUR COMPANY TOOK AWAY 6 MONTHS OF MY SSI CHECKS.

HIS TRICKERY IS IT WILL MOLD INTO YOU. AFTER 90 DAYS THAT IS NOTHING BUT LIES!!!

CRAIG OPENED ALL THESE NEW STORES THIS YEAR IN NEW ENGLAND. RUN FROM METROMATTRESS DO NOT BUY FROM THEM THEY WILL
STEAL LIE AND MANIPULATE YOU.

IF YOUR DISABLED OR KNOW SOMEONE WHO IS FLOOD cptaszenski EMAIL metromattress WITH DISGUST HOW HE TREATS DISABLED PEOPLE AND TAKING ADVANTAGE OF THEM.

I've filed a fraud complaint with Mass State Atty General, and New York AG against both metromattress and Craig Ptaszenski.

William Spudis
Headquarters

213 N Comrie Ave, Johnstown, New York, 12095, United States

(518)705-4001

PICK UP RETURN MATRESS REFUND MY 5533, + 49 FINANCE CHARGE ANNUAL FEE, I WAS TOLD THERE WOULD NONE.

Won't honor pick up policy and refund.

10/6/23 NYAG Submission #1-725977582
MA State Atty General.
Report number: 165267321 Federal Trade Commission
ftc.gov

I've contacted metromattress corporate, tempurpedic corporate websites.
no response.

9/16 is latest payment I've made on their credit card. I owe $827 more.

The Luxe adapt soft mattress was fine for the first few months then it became softer and softer to the point where it is not usable. I can't get off the mattress without multiple rocking back and forth with my legs in the air trying to throw them over the side.. I can't turn over without pushing myself up and off the mattress first, then turning over. It is like sleeping in a trench. I find out now that this is a major complaint about this mattress. I pulled an old Beautyrest Black from my guest room and took the tempurpedic into the guest room. In a matter of 3-4 days severe pain in both sacroiliac joints was GONE. After a year and a half of pain and multiple injections I find out the cause was the failing mattress. I can now walk up and down stairs with no pain.

I have filed a warranty claim with temperpudic but have discovered their warranty is basically worthless. All they want is pictures of a coin against a yardstick or broom handle. Unless there is an indentation they won’t do anything. I explained you have to lie on the mattress to feel how bad it is. They won’t even consider pictures of a person laying on the mattress sunk in 5 inches. Tough luck.

Their web site states: “In order to properly assess the claim, our team requires photos showcasing the defect present in your product. We understand that some issues may not be visible in which case you can work with our team to discuss those issues in further detail. Here are some examples of how to properly measure any dips, sagging, or permanent indentations on your mattress for a mattress warranty claim. That’s a lie. Check out BBB as well. $4k for a piece of garbage.

I would not give even 1 star this is horrible product and costed me my health.