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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were let down by their experience overall. Many customers reported that after making advance payments for their orders, their items were never delivered, and the orders remained in a 'processing' status for extended periods. Reviewers also expressed significant frustration with the company's communication, noting a lack of response to inquiries via WhatsApp, support tickets, social media, emails, and phone calls once payment was made. A significant number of people also faced issues with refunds, as the company failed to process them even after agreeing to do so or after customers canceled their orders due to non-delivery. Some customers even had to resort to formal escalation to recover their money for undelivered products. The website itself was frequently described as problematic, with many advising against making advance payments and suggesting cash on delivery as a preferred option.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting that after paying in advance, they... See more

Order

Reviewers highlight significant dissatisfaction with the ordering process, frequently reporting that orders... See more

Refund

Reviewers express significant dissatisfaction regarding the refund process, with many reporting that they... See more

Product

Customers consistently express strong dissatisfaction with product delivery, frequently reporting that items... See more

Website

People report negative experiences with the website, with many reviewers calling it an unreliable website and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

telemart.pk mart is complete scam i have order anex robo on black friday and paid in advance since then order is showing in processing status no one reply i tried on their what app number, raised supp... See more

Rated 1 out of 5 stars

Telemart is a online fraud store.never buy anything from telemart. I order Induction plate with advance payment as they mentioned order will proceeds after that. It's been almost 3 month now order not... See more

Rated 1 out of 5 stars

Scam Website – Paid in Advance but No Delivery Review: I placed an order on Telemart.pk on 18 July 2025, paid in advance, and never received my item. Despite repeated emails and messages, I have... See more

Rated 1 out of 5 stars

Super Pathetic Service. We ordered MacBook Pro and made the advance payment, its more than a week no body is updating us the status nor answering our emails, calls. We ordered due to urgency and n... See more


Company details

  1. Online Marketplace
  2. Shopping Mall

Information provided by various external sources

Online Shopping in Pakistan for Mobiles, Electronics, Appliances, Watches & Perfumes at Telemart. Wide range of original products with cash on delivery and free discount card.


Contact info

1.1

Bad

TrustScore 1 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(267)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pathetic Service/ Financial Scam

Pathetic service. I ordered air conditioner and the delivery time conveyed to me is 5 working days. After one month they cancelled my order and said the stock is not available. And they will take 10 working days to return my online payment. I suggest everyone that don't trust them, it's a online scam. I have several proves of their scam which includes call recordings, screenshot of emails.

15 June 2021
Unprompted review
Rated 1 out of 5 stars

don't buy from them they are fraud, you will lose money

they have the worst in every aspects i have return the order for replacement and not waiting for the last 42 or 48 days whenever i call them they say ... your complain is been registered and will send you the product in this week ... and every week they say this from past 3 to 4 weeks .... don't buy stuff from them they are basically running a fraud company . once they recieve the money they get vanished

7 June 2021
Unprompted review
Rated 1 out of 5 stars

Paid Rs.30000 in advanced and now im…

Paid Rs.30000 in advanced and now im waiting for the product to arrive since 38 days. They are not giving me my money back and nor sending me the product. They said product is short in the market and i have to wait till it comes. I dont know its a fraud or what ??

25 May 2021
Unprompted review
Rated 1 out of 5 stars

I have an issue with Telemart regarding…

I have an issue with Telemart regarding PTA TAX, i have purchased a mobile with deal of PTA APPROVED. But PTA is saying that my both EMEI numbers are registered with fraud. I have sent many emails, call, your helpline, but no one is giving me response. My ph will be blocked after 06 may 2021. Please help me, I don't want money but please get PTA TAX,as per your company's deal Dear Sir,my name is aziz Ahmad khan, I have purchased a mobile Samsung galaxy s21 ultra 5g (dual sims-EMEI#353769597131112 & 354240327131110) from telmart.com (Karachi based online store) on 24.02.2021.(order#2021023224447) they have got registration of captioned EMEI numbers. now, today, I have received a sms from 8484 that my phone has been registered with fraud and I have to present ownership. please help or guide me, regards with hope of positive response from your side, please pay PTA against my both EMEI numbers or refund TAX AMOUNT.

5 May 2021
Unprompted review
Rated 2 out of 5 stars

Pre Opened Box

I ordered a Galaxy s9 from their website few years ago. the phone came and the box was not sealed. after i, a dissappointed individual opened my phone i found out that it had already been used and had selfies taken by someone saved in the gallery. i did order a samsung c7 from them before that and that was completely fine which is why i ordered again. definitely wouldnt recommend.

22 April 2021
Unprompted review
Rated 5 out of 5 stars

I have had great experience of…

I have had great experience of purchasing an Iphone 12 from telemart. I needed some customer support. Their team extended their boundaries to help me out with whatever I needed. I would highly recommend telemart and will definitely make more purchase.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Smartwatch review

I have order a smartwatch from telemart. It was very fantastic in terms of build quality and other features. As received as described. I would recommend others to always get their online products from telemart.

27 February 2021
Unprompted review
Rated 5 out of 5 stars

Haylou solar ls05

I ordered haylou solar ls05 watch from telemart and it is really upto my expectations. Excellent product! Full marks to telemart❤

27 February 2021
Unprompted review
Rated 1 out of 5 stars

Pathetic Service

I have placed an order online more than a week ago. The destination is Karachi. but the parcel is not delivered yet. I am not satisfied with telemark.
Pathetic service I will never recommend to anyone.

22 February 2021
Unprompted review

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