Telemach Slovenija Reviews 

Thank you for a truly unforgettable customer experience. I have never felt so humiliated while simply trying to buy a phone.

I have been a loyal customer for years. I have previously purchased devices from you in instalments and have always paid my bills and financial obligations on time. Yet after placing an online order, providing the requested information, and coming to the store in person, I found myself in the ridiculous position of having to practically prove that I could afford a phone.

I have a permanent employment contract, where I have been working as a developer for approximately three years. I have had a car lease for almost four years and have always met my financial obligations. I have also had other instalment purchases and financial commitments without any issues.

Apparently, however, none of this is sufficient to purchase an ordinary phone from you in instalments. I was told that I would need a guarantor who has permanent residence in Slovenia and permanent employment.

The most disappointing part is not even the decision itself, but the way the entire process is handled from the customer’s perspective. I placed the order, submitted the requested information, travelled to the store in person, and only then discovered that I was expected to provide a guarantor. In the end, my online order was simply cancelled.

If these are your company’s internal rules and credit criteria, that is of course your decision. However, it would be far more professional and respectful to clearly communicate such requirements BEFORE a customer places an order and comes to the store — rather than putting them in an uncomfortable and humiliating situation at the very end of the process.

At this point, it is not even about the phone. I can easily buy one somewhere else without going through all of this. It is about how you treat your customers.

After being a customer for several years and consistently meeting my obligations, it is remarkable to be treated with this level of distrust and made to feel that I have to prove that I am somehow “suitable” enough to buy a phone from you in instalments.

So, thank you for the experience. I will buy the phone elsewhere. Unfortunately, the impression of how your company treats a long-term customer will stay with me for much longer.

Worst operation, disaster support. Rude agents.

Absolute scam, worst provider possible! I not once had a full reception signal in 2 years, never better internet than 3G or 4G, with by far the most expensive monthly plan that they increase without any warning or explanation.. After signing a contract, they lost it and I was “non-existent” for over a week, meanwhile trying to run my company without an active phone number for anyone to reach me! I would never ever go back and not recommend to anyone!

Absolute horrible company, best solution for getting absolutely scammed even with the most expensive package you get the slowest internet and just about have it every 1-2 business days.

They keep increasing the monthly bill almost every month without any proper explanation. Absolutely terrible company — be careful with them!

worst company u can get tbh, worst support, Just horrible, one storm and wifi is gone.

Very very bad internet and i have the most expensive package,this is trash

Common internet outtages or lowered speed. “Old packs” (internet packages that were available but are not anymore) are still priced as much as the new ones, but they provide 1/5 of the internet speed as the new ones. Great provider overall, I would definitely recommend if you like your internet not working.

Worst internet provider out there, poorest customer support, old equipment, sketchy terms and changing them without giving you any prior notice resulting in crash of service, constant technical issues and poor signal.. just run away. Plenty better competition out there!

I have rarely encountered a company as disorganized and chaotic as this one. No one seems to know what they have signed and when, and they constantly bombard you with offers that are utterly incoherent. I would strongly advise steering clear of this company.