Telecomando Express Reviews 649

TrustScore 4.5 out of 5

4.6

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Company details

  1. Electronics & Technology

Information provided by various external sources

Telecomando express è leader nella vendita online di telecomandi.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
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Rated 4 out of 5 stars

Typo in my address - delay in delivery and no tracking possibility

Because of typo in my address, the parcel was stucked in the post office and nobody was (able) to inform me about this. Only when I have contacted the support number I got the resolution. After that their support service and response time was quick and efficient. Otherwise I am satisfied with their service and products delivered.

1 August 2023
Unprompted review
Telecomando Express logo

Reply from Telecomando Express

Gentile cliente,
Ci scusiamo per l'inconveniente causato.
La informiamo che il nostro servizio clienti la contatterà direttamente per risolvere il problema nel più breve tempo possibile.
Ancora una volta, ci scusiamo per l'inconveniente causato.
Servizio Clienti TE - IT Telecommando Express

Rated 1 out of 5 stars

Pay attention!eBay purchase, no delivery, no replies

Pay attention! i purchased the object 132929176931 on their shop on ebay: company domo-express nr. 2993 on december 2020.
They confirmed "commande no 3544154 du 13/12/2020",
Order ebay nr: 23-06239-18808.
They issued invoice N°: R1189566
dated 13/12/2020. At shipment date, I haven t got any shipping info, so I had to write them: only after my chasing email end of december, they wrote me informing that they delay shipment to mid of january. I Asked for more info few days later on and they open the Ticket: 2012727. They told the object is delayed. I wrote again 29 january and they told me that object is ready in logistic dept, finally! I asked for shipping information but they never reply. I was then obliged to open a controversy on ebay but again, they never reply. At today i still have no reply, on their ebay shop there is an automatic messagge: shop closed until 1st of march!!!! It is a shame!!!

21/02/2021
After the reply of 8 feb here on this platform, wtitten with the only scope to attract the user's favour, i still have not received
1. Product 2. Or Money 3. Or a formal email in my mailbox.
Stay away from this company, they are not serious at all!!!!

06/03/2021
At today no reply from EBAY. they closed the controversy and stop. Don't now why, as I still have not received neither the money nor the object! The seller domo-express continues to reply to my emails by pasting the always eguale automatic reply, in which they ensure to send the money back, but they never do it. Unbelievable, the worst deal of my life and EBAY is scandalous. I never tought it.

6 February 2021
Unprompted review
Telecomando Express logo

Reply from Telecomando Express

Dear client
We thank you for your review.
Due to technical problem we were unable to answer on every your request. We have contacted our Logistics department to cancel your order and proceed with the refund.
We are sorry for the inconvenience and all delay.
We are looking into improving our business everyday.
Please do not hesitate to contact us for any further question
Team Remote Control Express

Rated 3 out of 5 stars

Almost ok for the quality and the delivery. Technical assistance ????

The identification of the product in the site presented some difficulties (a new compatible model for Airwell remote was available, but the full-compatibility was not explicitly ensured product. The payment method was safe and the delivery accomplished in short time. The product was compliant to the expectations even if no technical documentation accompanied it. The technical assistance at the free telephone number was never available!!!

4 March 2014
Unprompted review
Rated 4 out of 5 stars

quite good

i am satisfacted it was my first experience in online buy you are ok. excusme for my bad english. tank you

22 February 2014
Unprompted review
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