It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
Company replied
It was easy to order, payment process simple, despatch of product and delivery date, etc good. I would not have been able to set it up but my son did this for me, tested and said was very straightfo... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly staff and straight forward…
Friendly staff and straight forward ordering over the phone
3 July 2026
Reply from Telecare24
Hi Josaphine,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Dear Mrs Patt,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Totally professional operation from…
Totally professional operation from beginning to end..Thanks
23 June 2026
Reply from Telecare24
Dear Mr Dupont,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I must confess I never wanted an alarm…
I must confess I never wanted an alarm and felt it was intrusive and it would make me feel inadequate.
After my friend & neighbour researched it and explained the benefits and the fact it was like having someone with me 24/7 looking over me , my guardian angel after a few days I dont even notice it's around my wrist and yet I feel safe knowing if I fall again this time I will get the help I need instead of lying on the floor for hours helpless and fearing the worse .
It has given me confidence in living ,y life to the full.
2 July 2026
Reply from Telecare24
Hi Thomas,
Thank you so much for taking the time to share your story so openly.
It is completely natural to feel hesitant getting a personal alarm at first, but we are so glad your friend encouraged you to give it a try.
Hearing that your alarm feels like a "guardian angel" and has given you back the confidence to enjoy your life is truly wonderful. You deserve to feel safe in your own home, and we are honoured to be here for you 24/7 whenever you need us.
Kind regards,
The Telecare24 team
Base unit activating itself!
On 3 occasions when I have tested my unit as instructed, the device has activated itself the following day. The wrist unit did NOT go off, just the base unit. I was told that this cannot happen. It did, 3 times and I logged it on my calendar. On one occasion I was with a friend and she confirmed that the wrist unit had NOT activated. Telecare at no time have even considered that there might be a fault with their unit. Presumably this is so that they never have to issue a refund. The equipment has been returned and consequently I am out of pocket - as per their Terms and Conditions. Disgusting that there is nothing in those Terms that gives the Customer any rights in the event of faulty equipment. Telecare response below doesn't address the issue of the base unit going off without the wrist device being activated.
18 July 2026
Unprompted review
Reply from Telecare24
UPDATE:
The base unit won't trigger an alert on its own, it always responds to a signal from the fall sensor. These alerts can also be caused by an accidental trigger. You can find more details about how the fall sensor and the base unit work in the user guide and the leaflet provided with your alarm. That said, we strongly recommend giving our support team a call! They will be more than happy to review your alert history with you and talk through how our alarm works.
______________________________________
Hi Andrea,
Thank you for leaving your review and for speaking with us. We completely understand your frustration and want to make sure you feel 100% confident in your system.
To help clarify how the equipment works, our Pendant Alarm and Fall Alarm plans do not have a built-in microphone or speaker on the wearable device itself. Instead, the base unit features an integrated microphone and a loudspeaker, which is how our team communicates with you when an alarm is triggered. If you ever have trouble hearing us when we speak through the base unit, the volume on the speaker can easily be turned up remotely by our care team—just let us know.
We have checked your account call history and can see that you tested the system today. Everything went through just fine, and the device is working exactly as it should.
We want you to have complete peace of mind with your service. If you have any further concerns or questions about how the device works, please don't hesitate to give us a call on 0800 180 85 40, we're always here to help.
Our customer service team are available on the phone 9am to 5pm Mon-Thurs, and 9am to 4.30pm on Fridays, except bank holidays.
Kind regards,
The Telecare24 team
It was quick and easy to order and set…
It was quick and easy to order and set up.Arrived in 2 days. The staff I spoke to were really friendly helpful and very professional. When my alarm went off accidentally (totally my fault), they answered within seconds.The man I spoke to was very reassuring . I am very happy and feel safer in home and out with my pendant. I wear it all the time and I think it looks good. Thank you
3 July 2026
Reply from Telecare24
Hi Valerie,
Thank you so much for taking the time to share such a lovely review!
We are delighted to hear that ordering and set up were so quick, and that you like the look of your pendant, wearing it all the time is the best way to stay safe!
Please never worry about setting it off accidentally; false alarms happen all the time, and our team is always happy to check in and make sure you're okay. Knowing you feel safer both inside and outside your home means the world to us!
Kind regards,
The Telecare24 team
My alarm has given me a new lease of…
My alarm has given me a new lease of life. Now I can go anywhere and know that if needed help is always at hand. Thanks to all concerned.
1 July 2026
Reply from Telecare24
Hello,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Fast response
1 July 2026
Reply from Telecare24
Hi David,
Thank you so much for your review!
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
such peace of mind that you have some one on the end of the phone 24 / 7y quick efficient service
Very quick efficient service
2 July 2026
Reply from Telecare24
Hello,
Thank you so much for taking the time to leave us a review!
Knowing that you have complete peace of mind with our 24/7 care team on the line is exactly what we strive for. We are delighted that you experienced such a quick and efficient service.
We are always here whenever you need us, day or night!
Kind regards,
The Telecare24 team
Very good customer service
Very good customer service, quick responses and always courteous and polite
1 July 2026
Reply from Telecare24
Hi Lilabet,
Thank you so much for taking the time to leave us a review!
We take great pride in providing prompt, polite, and helpful service to all of our customers, so hearing your kind feedback really means a lot to the entire team.
We’re always here if you ever need anything!
Kind regards,
The Telecare24 team
I would highly recommend Telecare
I would highly recommend Telecare. The team have been professional, caring, and responsive from the very beginning. They took the time to explain everything clearly and made the whole process straightforward and stress-free.
Knowing that help is available at the touch of a button has given both us and our family real peace of mind. The staff have always been kind, patient, and understanding, and it’s reassuring to know that support is there whenever it’s needed.
An excellent service that genuinely cares about the people they support. Thank you for everything.
3 July 2026
Reply from Telecare24
Dear Kimberly,
Thank you so much for taking the time to share such a thoughtful review.
Hearing that our team made the process stress-free and that we’ve provided your whole family with genuine peace of mind means the absolute world to us. Caring for our customers with patience and kindness is at the heart of everything we do. Please know that we are always here for you whenever you need us!
Kind regards,
The Telecare24 team
Pendant alarm service
Have used Telecare for last 10 years an always been happy with the service. I had thought changing over to digital with new equipment etc would be a problem but they are so helpful when you call everything went well.
2 July 2026
Reply from Telecare24
Dear Tracey,
Thank you for the amazing feedback! Being your trusted provider for 10 years means the world to us. We’re so glad our team could make the digital upgrade seamless and easy for you. Thank you for your continued loyalty, we're always here whenever you need us!
Kind regards,
The Telecare24 team
Review after one month
As I have had no occasion to use the service it is hard to give a review. Up to now, however, I am extremely pleased with the ordering, speedy response, quick de,livery and easy installation.
25 June 2026
Reply from Telecare24
Hi Peter,
Thank you so much for sharing your feedback!
We are thrilled to hear that your experience with ordering, delivery, and setup was so quick and easy. While we are always here 24/7 and ready to help if you ever need us, we are honestly glad you haven't had to use your alarm for an emergency! Thank you for choosing us, and we hope you continue to enjoy that extra peace of mind.
Kind regards,
The Telecare24 team
Telecare's reliability in responding…
Telecare's reliability in responding has been unfailing. I have been a client for years and check the service monthly and they are always there for me.
2 July 2026
Reply from Telecare24
Dear Mary,
Thank you so much for taking the time to share your feedback!
Having been with us for years, your ongoing trust means everything to our team. We are so glad to know our reliable service gives you continued peace of mind. We’ll always be right here whenever you need us!
Kind regards,
The Telecae24 team
Reply from Telecare24
Dear Judith,
Thank you for sharing your feedback!
We are so glad to hear that our team has been very helpful and considerate.
If you ever have any questions or concerns, please give us a call, we are always here to help.
Kind regards,
The Telecare24 team
Have found Telecare 24 very helpful…
Have found Telecare 24 very helpful whenneededj answering quickly and efficiently
My neighbour found the changing of the base unit awk ward as instructions in book didn’t tally with equipment sent.
1 July 2026
Reply from Telecare24
Dear Mrs Beer,
Thank you for sharing your feedback!
We are so glad to hear that our team has been quick, helpful, and efficient whenever you've needed us. We're very sorry to hear that your neighbour found the base unit setup awkward, we strive to keep all our instructions as clear as possible.
If you ever have any questions or concerns, please give us a call, we are always here to help.
Kind regards,
The Telecare24 team
Easy to get and install and has gave me…
Easy to get and install and has gave me peace of mind
1 July 2026
Reply from Telecare24
Hi Stephen,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that ordering and installing your system was a smooth process, and most importantly, that it's given you complete peace of mind.
Kind regards,
The Telecare24 team
Telecare gives me total peace of mind
Telecare gives me total peace of mind. As a 95 year old living in her own being able to summon assistance at a press of a button if needed removes any worries if the what if I fall etc
1 July 2026
Reply from Telecare24
Hi Ian,
Thank you so much for taking the time to share your review!
Staying independent in your own home is so important, and we are honoured to be there to take away those 'what ifs' whenever you need us.
Kind regards,
The Telecare24 team
Peace of mind
Fast, efficient delivery. Equipment easy to set up. Patient and helpful admin staff and call handlers. Peace of mind.
1 July 2026
Reply from Telecare24
Hi Fiona,
Thank you so much for taking the time to leave this review!
We are delighted to hear that your equipment arrived quickly, setup was straightforward, and our admin and call handler teams were patient and helpful.
Delivering true peace of mind is at the heart of everything we do, so it means the world to know you feel supported.
Kind regards,
The Telecare24 team
A trustworthy company
A trustworthy company. Excellent response when testing or accidental setting off, We feel a lot safer. Thank you.
1 July 2026
Reply from Telecare24
Hi Debbie,
Thank you so much for the wonderful review! Knowing that you feel safer with us is the greatest compliment we could receive.
Please never worry about accidental presses, our team is always happy to answer and perform the tests with you.
Kind regards,
The Telecare24 team
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