Tees Valley Caravans Ltd Reviews 

150
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Selling our caravan through Tom and his team was an absolutely brilliant experience. They were friendly, honest, and incredibly professional throughout. Nothing was too much trouble, and they kept u... See more

Rated 5 out of 5 stars

Today we took delivery of a Lunar Clubman SI caravan in exchange for our Swift Challenger. The handover process was handled excellently by Charlotte in the office. Liam fully explained the workings... See more

Company replied

Rated 5 out of 5 stars

Nice people to deal with. A great buying experience from start to finish, We have just collected our Elddis Affinity, no hard sell just left to look around then some very knowledgable advice from Lia... See more

Company replied

Rated 5 out of 5 stars

We purchased our first caravan from Liam at tees valley caravans. He walked us through everything and his knowledge was exceptional. He went the extra mile to offer his support if we needed any advice... See more

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Company details

  1. RV Dealer

Written by the company

Tees Valley Caravans is a family owned and run business with extensive experience sourcing and selling quality used caravans & leisure vehicles. Providing an honest and transparent service to our customers who are at the heart of everything we do. Based in Teesside with excellent access to all major motorway networks we look forward to welcoming you for an informal no pressure sales experience


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4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.7

All reviews

(150)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a new caravan from Tees valley…

Bought a new caravan from Tees valley caravans. Liam made this sale very easy with no complications and knows everything you need to know about caravans. I would recommend this company if your looking for caravan also if they don’t have what your looking for they will find you one

2 September 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Hi Andrew, Thanks for taking the time to leave such a great review. We are so pleased that you are happy with the service that you received. Our aim is to make our customers happy and if sourcing a particular caravan is required we are always happy to do so.
Happy Caravanning !!

Rated 5 out of 5 stars

Friendly professional team

Would just like to thank Tom and the team at teesvalley for their help and professional service when I needed to sell my motorhome. All round a great stress free and much appreciated experience. Thank you.

16 September 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Hi Stephen, Thanks for leaving your review.
Our aim is to make the sale or return process as easy and stress free as possible for the seller and we are pleased to have achieved a sake at the right price for you.

Rated 5 out of 5 stars

Caravan purchase

Fabulous service from all the Team at Tees Valley Caravans especially Liam he went above and beyond for us caravan is imaculate and the walk through was excellent
It was a pleasure doing business with you and I highly reccomend you and thank you for your care attention and after service
Kind regards Linda

15 September 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks so much for your review Linda. It was our pleasure to meet you. Enjoy your new caravan and spending time away

Rated 5 out of 5 stars

Buying a Used Caravan from Teesside Valley Caravans to

We visited Teesside Valley Caravans to look at a van we had seen on the internet, we were shown around by Liam who answered all questions asked with great knowledge, he was not pushy and allowed us to make our own decisions. When we collected the Caravan the paperwork side was well prepared and warranties explained. The handover by Liam was very thorough, all the items in the caravan were demonstrated and he even gave assistance to hitch the caravan to the car, I would have no hesitation in recommending Teesvalley Caravans to friends and family.

2 September 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks for your great review.
We are thrilled to know that you are happy with your new caravan and the service you received here at Tees Valley Caravans. Enjoy your times away and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service from Liam at tees…

Excellent service from Liam at tees valley caravans, when we went just to view caravans Liam was not pushy in trying to sell but nothing was too much when asking questions. He even watched our dog so we could both go in the caravans. When it came to the hand over Liam again went above and beyong in showing us around the van. Being new to caravans he made us feel confident in his way of showing us around. Both the girls on reception were very helpfull too. Excellent service all round.

4 September 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks for your review. Our customers (and their dogs) are very important to us. Liam is always happy to help.
Thanks for choosing Tees Valley Caravans, we look forward to seeing you again soon

Rated 5 out of 5 stars

Caravan Purchase. Excellent Service

Been to Tees Valley caravans a couple of times and always been greeted by Liam, who is really friendly and helpful. Opening up any caravan you wish to look at. Letting you take as long as you want with no pressure sales talk. On our last visit we a saw a caravan we loved and decided to purchase. The handover was arranged for the following week. During the week there were numerous contacts with Tees Valley caravans. The office staff always very friendly and helpful. On the day of the handover Liam was on hand to demonstrate everything on the caravan ensuring all was working. He answered all my questions and even threw in some excellent tips. Overall an excellent experience and I would recommend Tees Valley caravans to anyone looking to purchase

2 September 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

We are so thrilled that you were happy with your caravan and our service to assist you in your choice. Enjoy your time in your new caravan.

Rated 5 out of 5 stars

Purchased a caravan from Tees Valley…

Purchased a caravan from Tees Valley today. We met a gentleman named Liam last week when viewing caravans. I would like to thank Liam for his support
This being our first caravan, we knew very little about touring. We cant thank Liam enough. He talked us through everything- how things worked, what we needed and gave me a driving lesson on how to drive with a caravan attached. Without the advice and auppirt Liam gave i wouldnt have had a clue. Liam is an asset to the team. 10/10 to Liam, you are a star, very patient and knowledgable.

31 August 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks for your great review, Joe. It was our pleasure to meet you and help you in the selection of your new caravan. Liam is a much-valued part of our team who is always happy to help.
Enjoy your new caravan!!

Rated 5 out of 5 stars

5 star service from start to finish..

Just needed to tell everyone how excellent the staff at tees valley caravans are. We purchased our dream caravan from here a few weeks ago & on every outing I love it more! We wanted to exchange our current caravan & after seeing this one the purchase side to buy it was excellent. Charlotte was very helpful and efficient with the admin side & Liam was extremely helpful & informative on handover. These guys are amazing & we was so happy with the service which has led to us being very happy campers!.. Thankyou so much guys at tees valley.

9 July 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thank you for taking the time to leave such a great review.
We pride ourselves on making sure that all our customers are truly happy campers!! Happy Camping :)

Rated 5 out of 5 stars

Saw the caravan we were after at tees…

Saw the caravan we were after at tees valley caravans. On the website I put a deposit down on it on the Sunday night. I travelled down from Edinburgh on the Monday to look at it and on arrival the staff were very helpful and approachable. I liked the van but wanted my wife to see it also before committing to it and they held it for me till the Thursday where we both travelled down. My wife loved it so we bought the van. We were given a hand over by Liam. Liam took us over every feature the van had, answered all our question in a manner that was easy to understand. I would definitely recommend these guys to anyone on the lookout for a caravan. First class service.

25 August 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thank you for your great review, Gary, it was our pleasure to meet and be of service to you. Wishing you many happy years caravanning.

Rated 5 out of 5 stars

Outstanding

Not sure were to start really, exceptional company to deal from walking through the gates without a caravan to leaving with our dream caravan.
The level of professionalism and politeness alone just makes you want to buy from tees valley caravans.
Every single caravan was spotless and presented as is it was ready to leave which was a big thing for us as we'd visited various other dealers and the standards was just nowhere near these guys.
Tom, honestly what guy he is.
Charlotte, made the admit side an absolute breeze and the communication from the very start to arriving for the handover was second to none.
Liam, well all we can say is every company needs a Liam, fantastic guy, a wealth of knowledge and has all the time in the world for the million and one questions you throw his way, genuinely you are a credit to tees valley caravans.
We are extremely fortunate to have these right on our doorstep, however I'd happily travel the length of the country to buy from them.
Thanks again guys.
Steve, Sophie and Harrison.

27 August 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks, Steve, for such a great review. Our customers are at the centre of everything we do, and it was our pleasure to meet and be of service to you. We wish you many happy years of caravanning
From all at Tees Valley Caravans

Rated 5 out of 5 stars

10/10 would recommend

Brilliant experience part exchanging our Bailey caravan for a buccaneer that Tom had sourced exactly to our requirements within 7 days. Charlotte was great with sorting the admin side of things and Liam gave us a really comprehensive handover and I know if we have any queries we could call and he’d have the answer. If a member of the team didn’t know an answer they were honest and said so but then went and found out, which I really appreciate rather than being fobbed off with nonsense. One of the other local dealers told us Tees Valley were way more expensive than anywhere else. We didn’t find that at all but the staff were way more helpful than any of the other dealers we’ve visited (so very many).

27 August 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Hi Bronwyn, Thanks for taking the time to leave such a great review. We try, where possible, to source for our customers if a specific caravan is your requirement. It was our pleasure to do so for you. Thank you for your custom, we hope to see you again in the future.

Rated 5 out of 5 stars

A big thanks to the Tees Valley team

A big thanks to the Tees Valley team, from initial contact to collecting our new caravan has been a pleasure. Communication is great (even on your day off Tom 😀), Nancy and Charlotte in the office kept us updated and the handover from Liam was spot on. I’ve bought several caravans over the years but this has been the best experience by far, thanks everyone.
See you next year when it needs a service !

19 August 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks for your review Martin it was our pleasure to meet you. We take pride in working with our customers and are always happy to assist, we look forward to seeing you next year!!

Rated 5 out of 5 stars

Great customer service and experience …

Liam and the team from start to finish have been amazing. As newbies Liam took us through every aspect of the caravan gave us some great tips , and was a extremely knowledgeable. Thank you all Teesvalley Caravans I would highly recommend you all.

21 August 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thanks so much for your lovely review. We are so glad to have been of service to you.

Rated 5 out of 5 stars

One of the Best

Such a pleasurable experience dealing with Tom, Charlotte, Nancy and all of the staff. We bought a beautiful Bessacarr Cameo 650 with a p/x deal. You guys were so welcoming and made the transition so easy. Anyone looking for caravan we would not hesitate in recommending them, and we travelled a 10hr return journey to get the caravan of our dreams. Thank you Paula & Mike 😊

15 August 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thank you so much for your lovely review, we appreciate it. You were our dream customers and you made our job so easy
Thank you :)

Rated 5 out of 5 stars

Could give their larger competitors a lesson in customer service

Having looked at a couple of larger dealerships and been singularly unimpressed, we discovered Tees Valley Caravans. So many businesses these days have forgotten that customer service really does matter so it was a pleasant surprise and worth the couple of journeys from Harrogate. Liam was a star in giving us a complete rundown of all the features - and even fitted the car's wing mirrors for us. Great experience and highly recommended.

9 August 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thanks so much for your great review it was our pleasure to look after you
We have built our business on our belief that our customers are at the forefront of everything we do and great customer service is our standard.

Rated 5 out of 5 stars

FANTASTIC

Fantastic family run business from start to finish very friendly and helpful . They went above and beyond for us to trade our old van in and collect our new one within 4 days so we could go on our already planned holibobs. Would definitely recommend buying from these guys.

8 August 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thanks for your review. We strive for customer excellence as standard and work hard to ensure we meet your expectations.

Rated 5 out of 5 stars

Just Bought My First Caravan

Just Bought My First Caravan , Went To Tees Valley Caravans ,Talked To Liam ,Great Guy ,With Some Great Advice and very Helpful Through out The Process ,Liam Advised what would be best for my car ,checked all the weights etc . Will go There Again for another caravan .When I need to Upgrade. Thanks Very Much The Hole Team .

27 July 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thanks for your review , we are happy that you are pleased with your new caravan . We hope to see you again in the future

Rated 5 out of 5 stars

We collected our dream caravan last…

We collected our dream caravan last week from Tees Valley Caravans and still can’t stop smiling! The whole process from the moment we stepped on the forecourt to look around from the moment we towed our van away has been absolutely outstanding!

Liam is a breath of fresh air - relaxed and patient approach to helping us select the van and work through the exchange process! Speaking with someone who genuinely loves caravanning as much as we do made the whole experience so personable! All the extra hint and tips even for new sites to visit just added a whole new level to the purchase experience!

Nancy in the office made completing the purchase easy and hassle free!

On collection day we were delighted to see that the valet clean was to the highest of standards and the thorough handover with Liam was fantastic! We can’t recommend Tees Valley Highly enough - we’ll be back to have the air conditioning fitted! The outstanding customer service and attention to detail makes the drive completely worth it!

Thank you Liam and team at Tees Valley Caravans!

18 July 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thank you so much for your brilliant review its very much appreciated. Liam & our valet staff are very valued by our business and are thrilled to hear your comments. We look forward to welcoming you back.

Rated 5 out of 5 stars

First Class Service

We collected our new caravan yesterday and from the onset of viewing then purchasing, the customer service was excellent. Charlotte was professional, friendly and extremely helpful. We found Liam's professionalism and knowledge exemplary and his style of salesmanship natural and refreshing. Should we decide in the future to change our caravan we would have no hesitation of making Tees Valley Caravans our first port of call. We would also highly recommend this company to other buyers.

30 June 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thank you so much for taking the time to leave a review. We appreciate your comments, our customers are at the core of everything we do , so, to hear we are doing it well is brilliant.

Rated 5 out of 5 stars

Today we took delivery of a Lunar…

Today we took delivery of a Lunar Clubman SI caravan in exchange for our Swift Challenger. The handover process was handled excellently by Charlotte in the office. Liam fully explained the workings of the caravan and demonstrated the controls. He very kindly sited the caravan on our storage pitch and demonstrated the motor mover.
In addition, James repaired and fitted a faulty locker strut for us.
During the whole experience, we found the staff very helpful and supportive. We shall certainly use the company in the future for our servicing requirements.
Many thanks. K & V Hall

28 June 2022
Unprompted review
Tees Valley Caravans Ltd logo

Reply from Tees Valley Caravans Ltd

Thank you for your lovely comments, we are glad to hear that our service met your expectations . We look forward to seeing you again in the future

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