I bought the "UPS, TECNOWARE, ERA PLUS 1200 SCHUKO, 1200VA/840W". I installed the TecnoManager software, I started the UPS, I connected it to my PC ... and ... the software didn't see it. In... See more
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See what reviewers are saying
Support contacted me very fast for a commercial issue: chat and mail are ok. In the past defective UPS were repaired/substituted without trobles. I usually resell these midrange UPS to our customer... See more
Company replied
Power Supply ATX just bought that do not work. Given that on Tecnoware web site there was an AI assistant I asked an help. I followed the instruction given by AI assistant sending a mail request of as... See more
Company replied
I bought 3 UPS ERA PLUS 750. One unit overheated and was replace rapidly under warranty after 1 year of use. The replacement unit was dead on arrival and was replaced immediately. After sale is resp... See more
Company replied
Company details
Written by the company
Tecnoware, leader per la produzione di Ups e in generale, di soluzioni professionali per la continuità elettrica per Privati, Aziende e Industria, da 650VA a 300KVA. Forniamo configurazioni e quotazioni su misura in base alle reali esigenze dei nostri Partners, seguendo con attenzione ogni passaggio del rapporto con la clientela, dalla consulenza all'assistenza.
Contact info
Via Montetrini, 2/E, 50065, Molino del Piano, Italy
- +39 055 88404
- info@tecnoware.com
- tecnoware.com
3.9
Great
289 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The software didn't work for the UPS
I bought the "UPS, TECNOWARE, ERA PLUS 1200 SCHUKO, 1200VA/840W".
I installed the TecnoManager software, I started the UPS, I connected it to my PC ... and ... the software didn't see it.
In about an hour I tried everything, I even talked to the AI assistent available on the website. No success.
Maybe the issue it's with my Windows version (10) ... I don't know.
At some point the software even stopped starting correctly and the monitor wouldn't open.
So I got tired, I uninstalled this piece of software and I hope the UPS will do its main job ...
-------
I'm not wasting another hour of my life experimenting with software that, now in the 21st century, should work the first time.
It only took you a second to take my money when I bought the product, so I have every right to expect a product that is fully up to par.
25 March 2026
Unprompted review
Reply from Tecnoware srl
Dear user, thank you for your review. Regarding the software installation, our support team is always available. You can contact us through our website.
Tecnoware Srl
Never again
I have bought a voltage stabiliser, which happened not to stabilise the voltage. My letters to support have been ignored. Instead of a real help, I received from them a quick-start manual. Awful experience.
For Tecnoware: it is Power REG 3000. When the input voltage varies from 218 V to 236 V, the output voltage does the same. No stabilisation whatsoever. I have mail exchange with Valentina Giammarchi. My problem has not been solved.
1 September 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,
We sincerely apologize for the experience you’ve had. As you can see from our numerous reviews, our support team is usually very responsive and committed to assisting our customers. Could you please provide us with more details about how the stabiliser did not meet your expectations and how you contacted our support team? We would like to fully understand the situation and do our best to resolve it for you. We truly hope to turn this experience around and ensure your satisfaction with our product.
Kind regards,
Tecnoware Srl
Poor web based support
This is more a review of the web support for warranty returns than the actual product. I purchased a home UPS to protect sensitive items in our home and it worked very well until a few days ago. It stopped working and I tried to submit a repair request under the warranty. This I did online but was unable to complete the information. Firstly, it only allows Italian language (I am British) but more importantly it does not accept my address in France and continuously gives me an error when inputing my details. I have resorted to having the UPS repaired locally!
Update: Please refer to the email sent to your representative (a.gaudio) on the 11th March for more details of the fault and possible solution. I would be more than happy to adjust my review if the matter can be resolved.
3 March 2026
Unprompted review
Reply from Tecnoware srl
Dear Customer,
Thank you for your feedback. As you can see from our many positive reviews, our customer support team is always available to assist. However, from your message it’s not clear whether the product was purchased in the UK or in France, as the procedures differ depending on the country.
You can initiate an RMA request directly through our website, and our always-active chat is ready to respond promptly, providing all the necessary information and guidance. We are committed to helping you resolve any issue and ensure your experience with our products is a positive one.
Best regards,
Tecnoware Srl
You should make the app easier it's too…
You should make the app easier it's too complicated and seems old.It doesn't keep up with 2026 technology with ai and all this stuff... but the ups i bought its a good product do his job well.
17 February 2026
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
UPS broke
UPS broke, and company did not honor warranty. The website is terrible and the chatbot is hilariouslly bad. Had to send emails, they respond fast but offered no help (I'm going to assume their english is not great otherwise they're just rude).
My UPS also didn't seem like a quality product, with all the audible noise I imagine the power quality. It also shouldn't pass any EMI tests, it turns off nearby devices, and induces noise in headphones.
10 February 2026
Unprompted review
Reply from Tecnoware srl
Dear costumer,
We're truly sorry to hear about your experience, and we sincerely apologize for any frustration caused. The chatbot is available 24/7 to assist you, but please note that it is a first-level support system designed to filter requests and provide initial responses. If the issue requires further attention, it will be escalated to the appropriate team. Regarding the audible beep, it is an indicator of a lack of power, which is a feature to alert you. We take customer support seriously as you can read from the positive reviews, and our team is always available to assist you. The UPS could be broken or being used improperly. Possible causes include incorrect sizing, overloading, or incompatible devices being connected. If you could provide more details about the issue, such as the model of the UPS and the devices connected to it, we'd be more than happy to investigate further and assist you in resolving the problem. We want to ensure that all our customers are satisfied with their products and services, so your feedback is extremely valuable to us.
Please feel free to reach out with any additional information or questions!
Cordially,
Tecnoware Team
Unable to activate warranty.
Unfortunately I wasn't able to activate the warranty; I had to wait until Monday, when one of the technicians resolved the situation and I also activated the extended warranty. I don't know why I couldn't activate it.
6 December 2025
Unprompted review
Reply from Tecnoware srl
We are truly sorry to hear about the issue you experienced with activating the warranty. Sometimes technical problems can arise, or there may be errors with product codes or serial numbers. If the email was entered correctly and matches the account created on our website, our technical support team is usually able to handle requests promptly and efficiently. We hope you will consider revising your review, as we are always working to improve our service. Thank you for your understanding.
Tecnoware Srl
Large choice of high quality UPS…
Large choice of high quality UPS products
1 December 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Very quick resolution of the problem
1 October 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Assistenza super cordiale ed…
Assistenza super cordiale ed efficiente. Tempi di attesa minimi e problema risolto in tempi rapidissimi.
Mi ha seguito l'operatore Alex.
7 July 2025
Unprompted review
Reply from Tecnoware srl
Gentile cliente, grazie per la sua recensione, siamo felici di rendere i clienti soddisfatti. Tecnoware Srl
Tecnoware IMO
Support contacted me very fast for a commercial issue: chat and mail are ok. In the past defective UPS were repaired/substituted without trobles.
I usually resell these midrange UPS to our customers since they offer a good price/performance ratio and perform better than other's products. I prefer to buy from an italian firm even if - I know - many products come from China (maybe this will change in future...). I also prefer models with led display, simpler to explain to customers.
Software is not a great thing, so I suggest future integration with Generex Upsman (see generex.de site), a much better choice.
19 June 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Problem solved
Garbage ups. It's turning off by it's own and support is not existent. Do not buy from this brand
Edit: support has contacted me and they told me the device is going to be replaced. I'll update this review later.
Edit 2: the device arrived and works perfectly. Thanks
13 June 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,
We’re sorry to read your review. At Tecnoware, we always strive to put our customers first and provide the best possible support. We are aware that one of our operators has already attempted to contact you. If you haven’t done so yet, we kindly invite you to reach out to our technical support team at service-it@tecnoware.com so we can assist you directly with the issue. If the matter is resolved to your satisfaction, we would greatly appreciate it if you could consider revising your review, as the current one is quite penalizing.
Thank you for your attention.
Best regards,
The Tecnoware Team
answer
Hi, I asked for some information about the products and they were very kind
11 June 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Reply from Tecnoware srl
Gentile cliente, grazie per la sua recensione positiva. Tecnoware Srl
Problem with the UPS
I had a problem with the UPS and, without much expectation, I contacted customer support. I was very surprised to find that the representative I spoke to was very kind and helpful
23 May 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your kind review! Tecnoware Srl
Don't bother
The only contact I had from this company was a request to give a trustpilot review. Support did not exist. I used their chatbot, that said they would talk to me within moments. I am still waiting......
24 May 2025
Unprompted review
Reply from Tecnoware srl
Dear customer, we’re sorry to read your review and regret that your experience did not meet your expectations. As you can see from many of the positive 5-star reviews on Trustpilot, our customer service is often highlighted as one of our key strengths. We are deeply committed to providing attentive and effective support to all our customers. We would truly appreciate the opportunity to better understand your experience. Our technical support team is available to offer prompt assistance, and you can reach us directly at service-it@tecnoware.com. Please don’t hesitate to contact us, we’re here to help. We kindly invite you to reconsider your review after giving us a chance to assist you properly.
Kind regards,
Tecnoware Srl
Not what I expect from an European product
These UPS products are sold internationally. But even the link for a review pointed to an Italian Trustpilot site. Sorry, I value Italian craftmanship and high tech products (there are many), but I expect support at least in English, if products are sold internationally.
The product itself: Tecnoware UPS Era Plus1500 is okay, but not more:
- fixed power cord instead of the usual IEC input connector
- no software available, except for older Windows systems (I use Macs exclusively)
- it is advertised as Synology NAS compatible, but my Synology DS 923+ recognizes it only as "other UPS", no advanced power options available
- the plastic housing is certainly not up to the robustness of the APC modells, which I have been using for more than 20 years now
On the positive side: it works as a basic UPS, but I have expected more from a "European" product, which, by the way, is manufactured "in China", which you only see, when you receive the package.
The Technoware website is just another misery: you can't even get the manual, without setting up an account...
I bought once and certainly not another time.
22 May 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer, thank you for your detailed feedback. We’re sorry to hear that your experience did not fully meet your expectations, and we appreciate the opportunity to clarify a few aspects. Trustpilot is one of the most recognized review platforms, and customers are welcome to leave reviews in any language. We are grateful for the suggestions you shared; every input is a valuable opportunity for research and innovation. Our team is actively working on implementing improvements and expanding features to better meet users' needs. Tecnoware has been designing and developing power solutions since 1986, with consolidated expertise in quality and reliability. For packaging, we use recyclable cardboard and minimal plastic, limited to polystyrene and protective bags, in an effort to reduce environmental impact.
Product manuals are available in two ways: by registering on our website and downloading them from the product page, or simply by contacting our support chat, with no registration required.
Kind regards,
Tecnoware Srl
Great product Outstanding support
Great product Outstanding support
The after sales and technical support were outstanding.
We worked tirelessly to get the system to work in realtime on an Intel Mac.
Prompt, courteous and patient
Thank you
27 February 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Best support ever.
Best support ever.
I reported my problem to customer service, half One hour i got a reply.
I opened a RMA request, approved in half a day.
Incredibile.
21 February 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Awesome customer support
I have a great UPS that needed a battery replacement, I replaced it but was acting strange. I contacted customer support and they helped me in a matter of hours! 💯% suggested!
21 February 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
Excellent customer support!
I've owned a Tecnoware UPS for several years, and it recently developed a fault. The support guys were incredibly quick to respond and to help me investigate my issue. Unfortunately my unit isn't worth repairing, but their excellent customer service has convinced me to replace it with another UPS from Tecnoware
20 February 2025
Unprompted review
Reply from Tecnoware srl
Dear Customer,thank you for your review! Tecnoware Srl
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