TECNI Ltd Reviews 

257
•
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

I made the mistake of not reading the small print and being misled by a picture. I ordered one item assuming it was a pack of 10 as per the picture. I purchased and received one item of one. Clicking... See more

Rated 5 out of 5 stars

The parcel was securely packed and arrived quickly so your side went very well. A diagram with part names labeled would be helpful and make the instruction book easier to follow for non-English speak... See more

Company replied

Rated 5 out of 5 stars

The mini pro trellis system was easy to fit and instal. Care needs to be taken when fitting the cutting the cable. Suggest that you complete one end with the screw thread out as far as possible. Befor... See more

Company replied

Rated 5 out of 5 stars

From first contact to order confirmation in less than 2 hours! It's hard to find service this good anymore. Communications from the TECNI team are first class with all questions answered and a guarant... See more

Company details

  1. Safety Equipment Supplier
  2. Equipment Supplier
  3. Manufacturer

Written by the company

UK-based supplier of high quality stainless steel wire rope assemblies, wire rope fittings, cable tools, and lifting equipment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

257 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(257)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient. Great service

21 February 2023
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Reply from TECNI Ltd

Hi Noel, thank you for your 5* review, it's good to receive positive feedback and we hope that we can be of further assistance in the future. Kind Regards, Wendy Wakefield

Rated 5 out of 5 stars

Good products with good delivery

Good products with good delivery. Used before and would use again.

12 February 2023
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Reply from TECNI Ltd

Dear John, Thank you for your review. It's really kind of you to take the time and we appreciate your business. Best regards, Trevor

Rated 4 out of 5 stars

Great company - shame they use FedEx.

This is a great company and the quality of the products is excellent. I have used them for about 10 years for garden trellis parts and these are solid, look great, and whilst more expensive than some they do last. Always found ordering easy and efficient and they dispatch goods quickly. The one negative is that they use FedEx. FedEx confirm they haver the goods which shows that Tecni have dispatched them but FedEx then sit on them for up to a week (inspite of next day delivery on their order). This has happened several times when ordering. Ditch FedEx and this would be 5 *.

Thank you for your reply below - Fedex emailed and texted me to say that they had the package 9/2 and delivery would be 10/2. I was in. They then changed it to 13/2 on the morning of the 13th. I was in. Then it was 14/2. I think you might find their tracking to you is different to their actual delivery. I have to say I had similar issues in the past with FedEx. I have all the email trail if you want to check. Luckily the products are so good I just accept to ignore any FedEx promises, especially through the Southampton Depot - not Tecni's fault.

8 February 2023
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Reply from TECNI Ltd

Hello Simon, thank you for your review. We appreciate your continued business & positive feedback on our products. On checking the FedEx tracking on your last order, we can see that this was shipped on Friday 9/02/23 and delivered on Tuesday 14/02/22, unfortunately there is comment - customer not available to take parcel - on the Monday, hence the reason for the slight delay. We do monitor our courier's performance and find FedEx to be one of the better couriers, however we hope that you will not experience any delays with any future orders placed. Kind Regards, Wendy Wakefield

Rated 5 out of 5 stars

Excellent quality products and service

I continue to purchase products from Tecni having done so on numerous occasions. Great reliable service. Helpful staff when I’ve called them or text for design and product help. Always quality products. I’ve come back to Tecni each time as they’re reliable, tried and trusted and excellent. You pay for what you get with this sort of kit and great quality is cheaper in the long run. Unfortunately my last order got caught up in the Royal Mail postal strikes so was delayed and then compounded by the Christmas post. No fault of Tecni though. Lesson learned for me to pay the extra cost for courier delivery another time!

1 December 2022
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Reply from TECNI Ltd

Thank you for your excellent review, especially with regards to our customer service. It's much appreciated. Kind regards, Ingrid

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service, quality of parts with great selection.

2 February 2023
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Reply from TECNI Ltd

Thanks for your excellent review. We're pleased to hear that you are happy with our product and service. Kind regards, Ingrid.

Rated 5 out of 5 stars

Fast order fulfillment

Fast order fulfillment. Easy to navigate website.

7 February 2023
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Reply from TECNI Ltd

Thank you for the excellent review. We are pleased that your order was delivered promptly.
Kind regards, Ingrid.

Rated 5 out of 5 stars

Reproduced a special cable on a rare…

Reproduced a special cable on a rare American based gym machine. The help the work and the fit after was Perfect. Highly recommended.

Majestic Gym

7 February 2023
Unprompted review
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Reply from TECNI Ltd

Dear Birol, Thank you for your nice review. We really appreciate it. We are glad that the gym cable helped to repair the machine. Best regards, Trevor

Rated 5 out of 5 stars

I had previously ordered these parts a…

I had previously ordered these parts a few years ago and was relieved to find they were still listed and easy to find. Ordering was simple and the parts arrived by post within a few days

16 January 2023
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Reply from TECNI Ltd

Thank you for your review. We're glad to hear that you found our order easy to process. Kind regards, Ingrid.

Rated 5 out of 5 stars

The go to site

Very easy to navigate the site, huge selection and fast dispatch. My go to site for wire and fastenings.

8 November 2022
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Reply from TECNI Ltd

Thank you for taking the time to leave a 5 star review. It's much appreciated. Kind regards, Ingrid.

Rated 5 out of 5 stars

Good fast service

11 November 2022
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Reply from TECNI Ltd

Dear Mike, Thank you for your 5 star review for our service. We appreciate your feedback. Kind regards, Ingrid.

Rated 5 out of 5 stars

Talking to people who know the product…

Talking to people who know the product on first point of Contact. Donna McGrath was brilliant, Polite and helpful. she is a credit to your company!
Good to see old fashion customer service working well.

14 October 2022
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Reply from TECNI Ltd

Dear Cliff, Thank you for leaving such a great review. Our company is nothing without our staff and your positive comments are really appreciated. Best regards, Trevor Heyworth

Rated 5 out of 5 stars

Outstanding

Can’t thanks the folks at Tecni enough. Royal Mail had lost my order and what seemed like the entire firm bent over backwards and tore the factory apart to ensure a new order arrived at my door before a job needed completed. Great work

2 September 2022
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Reply from TECNI Ltd

Thank you for taking the time to leave a very nice 5* review thanking our Team. We are pleased to hear that your replacement order arrived. We really appreciate the feedback and look forward to helping with any future requirements that we can assist you with. Kind Regards, Wendy

Rated 5 out of 5 stars

Excellent

Great range of products and very quick delivery.

26 September 2022
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Reply from TECNI Ltd

Thank you for leaving your 5 star review, David. Kind regards, Ingrid.

Rated 3 out of 5 stars

The product was very expensive

The product was very expensive - all be it good.

Cost of delivery to Europe ridiculously overpriced.
Not worth posting to Europe.

Otherwise fine.

23 September 2022
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Reply from TECNI Ltd

Thank you for your review. We are sorry to hear you are not happy with our shipping charge. Looking at your order, we can see we shipped to the UK for a charge of £4.95. Kind regards, Ingrid.

Rated 5 out of 5 stars

Great products, fantastic service!

An easy to navigate site with a great range of products! Fantastic service, with items arriving next day! No more needs saying, except, yes I would thoroughly recommend!

15 September 2022
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Reply from TECNI Ltd

Thank you for taking the time to leave such a nice review. We really appreciate the feedback and it's good to know that our updated website navigation is helping. Best regards, Trevor

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