techtron Future Tech Ltd Reviews 206

The e scooter arrived with a cable hanging out so the scooter was unable to be used, I contacted techtron customers services after trying 4 different numbers, was told they would get someone to call back but they never did, I called back on 3 occasions after sending photos and video as requested. Eventually they told me to send the scooter back at my own expense they would not pick it up free. When I asked if they would send me a replacement they said no I would have to order a new scooter and pay the £25 delivery charge again. So in effect I have no goods and paid £50 for delivery and return cost for a faulty scooter that could never work.....very poor way to treat people.....avoid at all costs!!!!!

The delivery was nearer a week not the time specified took a day off work to receive this and was cancelled by the depot, not Techtron fault I belive it was APC they then tried to deliver to me when I called them to say no one would be home and to deliver to the neighbour but the box was so badly damaged the driver did not want to deliver it.
This box on the previous deliver attempt was intact on the ring door bell footage so this has happened at there depot and they said this happens with them moving them between cages.
After un packed scooter was intact bar a few scratches and the wires from the steering coloum where stretched so far they had to be pulled back for the handle bars to be fitted again I believe this again was from the delivery company.
Scooter is well made and works as should and overall good quality.
Really let down with the delivery service especially at the price paid for the service

The brake light cable broke within 2days and the silver lip in the right handle bar fell out but other than that works fine

Brilliant comms from the customer service department and a great scooter for the price.
There was a delay in it coming, which was really annoying as I’d paid for express delivery. I then read the reviews and panicked! No need to, they responded very quickly to my email and subsequent emails. It took longer to come than I would have liked but they refunded the extra I paid for the express delivery.
I’ve just emailed them again to get some spares. Again a very quick response. Would highly recommend.

It’s my first e-scooter and so far has been running well with no problems. Good battery life and will good speed. I am enjoying it.

The scooter arrived damaged(ripped cable) contact with customer service was the absolutely nightmare.
We paid again £15 for another delivery service 3day ago..and still waiting for replacement!

Thank you so much Meghna for all the help you have done for me. Right from the moment I got issue with the LED to the time where I had to return the scooter. It is none of our fault that the scooter was broken and not working. However, I feel very sorry for you as you have helped me a lot throughout by answering my all the queries and at the end I had to return the scooter. I really appreciate the way you talked every time I reached out. You were very polite, helpful and on point throughout the process.

Thank you Meghna.

I really appreciate this sort of customer service. I look forward to ordering a new one as soon as I settle down a bit.

Great delivery, came day after order without requesting express delivery.

So far so good, easy to operate and holds speed well, although struggles up hill but nothing a couple of kick assists can't help, 116kg.

I was looking for a cheap and affordable scooter to use at the local park with my kids. The Techtronic Elite 3500 ticks all of the boxes and more. It's well made and easy to use via the app. My kids love having fun on it. The only downside if I'm nitpicking is the weight. One advantage of the weight is that it feels sturdy and planted whilst riding.

Speedy delivery, great price

Purchased the techtron 3500 for my son as a surprise. He was over the moon when it arrived. Unfortunately after a few weeks bolts started to come loose on the handle bars, mid guard and front light, I continually tightened them up however they would just come loose again, this resulted in the light falling out and snapping and the mudguard coming loose and snapping, the scooter had also by then started to choose when I wanted to turn on. I emailed techtron but it took weeks to get a reply, when they did I replied straight away with all the details they had requested, weeks later I'd still had no reply and by this time the scooter had given up completely so I rang them, they sounded helpful over the phone and just said I needed to send a video for proof which I did within 30mns. Still no response for weeks so I phoned again, this time they have told me that it's due to wear and tear so they will fix it however I will have to pay to send it to them in the original box and also pay for the repairs. I made it clear I was not happy with this which resulted to being shouted at. They've now added that they will only repair the battery if it has done under 1km. This is a joke, I purchased this to be used, not to be an ornament in the corner of a room. 1km of use is ridiculous. This has got to be the worst company I have ever dealt with, no respect for the customers and clearly happy to supply them faulty goods and refuse to help. DO NOT BUY FROM THEM!!!

Absolutely shocking company
Ordered 2 scooters however 1 arrived faulty in the box unable to turn on, I contacted them numerous times and not getting anywhere with them not replying to emails and on the phone I was told of one lady on Friday that management agreed to replace it and would hear back by end of day Monday, Tuesday comes still not heard called back as no reply to emails and lady said she knows nothing about being offered replacement and to give them time! Asked to speak to manager she woundt let me just asked for time, time for what it’s been going on a week and not getting anywhere they sent me a broken scooter if not sorted by end of tomorrow will be reporting them to trading standards and hoping I’ll be able to claim money back through my credit card.

purchased one of their scooters as a gift, received a functional but incomplete scooter, contacted and requested missing items but never received them. Scooter has subsequently stopped working but arranging collection with this company has been extremely difficult and still not resolved (collection requires advanced payment and then multiple photos of packaged item before they agree to collect but they simply refuse if they don't like the look of the packaging regardless of how well it's been packed).
Scooter is now completely useless, customer service is extremely poor, waste of money.

Update : scooter subsequently collected and replaced but procedure should not have been so difficult or stressful.

Great pricing and quick delivery

Before I bought Elite I have purchased TX 85 pro but I am not happy with that so it's always puncher not riding well and the warranty not covered so Elite is really good for me.thank you

The scooter in general really good and impressed with the quality. However two days into having it the back light isn’t working 🙁. A lot of work to return and fix just for one back light🥲. Katarzyna

Sent me a fualty product tried charging me £15 to return it then out the price up to £25 to return it now im getting ignored