Tech sofa Reviews 1,187

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, comfort, and innovative features like USB ports and cooling cup holders. Many consumers highlight the excellent delivery service, noting the speed, professionalism, and helpfulness of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to aftercare, is frequently described as exceptional. However, some customers also noted issues with delivery, including delays, damaged items, or a less-than-friendly attitude from some delivery personnel. A few people experienced problems with product durability, such as seats losing support or recliners malfunctioning, and some found the advertised "white glove delivery" misleading. There were also occasional reports of incorrect items being delivered or difficulties with customer service responsiveness regarding issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort, features, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the delivery teams as... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superb build quality, excellent... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the delivery teams for being... See more

Service

Clients share positive opinions on service, with many praising the excellent and professional service from... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 3-2 series one sofas couple of weeks ago had them delivered 11th January 2026 delivery people they were great brought sofas in assembled them made sure everything was great & working whic... See more

Company replied

Rated 5 out of 5 stars

I Love my sofas they were fairly priced compared to other companies we looked at, and deliver was soooo fast I didn't think I would get them till after Christmas and I got them within a week of ord... See more

Company replied

Rated 5 out of 5 stars

I looked at the big sofa companies and they were expensive with mixed reviews. I came across Tech sofa who had good reviews and a family business feel that looks after its customers before and aft... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Store
  3. Home Cinema Installation
  4. Living Room Furniture Store

Written by the company

At Tech Sofa, we specialise in crafting high-quality seating solutions, prioritising comfort, convenience, and innovative technology in each product. With over 40 years of experience in sofa-making, we have developed a reputation as one of the UK's leading manufacturers of smart sofas and armchairs. We use only the finest materials, such as 100% premium leather, to ensure durability and luxury. We offer a variety of smart features integrated into our products, including cooling cupholders, Bluetooth speakers, and power recliners. Our line of electric recliner sofas and electric recliner armchairs combines style with functionality, providing users with customisable comfort options. We continue to innovate, always seeking new ways to enhance the comfort and technology of our products, ensuring that every piece of furniture not only looks elegant but also offers peak relaxation and convenience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Absolutely brilliant sofa

Absolutely brilliant sofa, waited 3 weeks for delivery. I cannot fault the quality, the price, time scale and delivery.

22 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Very easy to order sofa fast delivery…

Very easy to order sofa fast delivery guys brought it in put where we wanted all in great service but then we went on holiday day after arrival for 2 weeks upon arrival back home we had this lovely new sofa but after just a few days we could feel support bars jagging into behind knee also when sitting on sofa you could feel like springs jagging in so after 2 weeks of being back from holiday sofa was so uncomfortable certainly not what it should be so messaged tech sofa who got guy out to check over telling me it's a good 20 minutes check over on both sofas yes both feel the same guy arrived took under 5 minutes took pics and left didn't listen to what we were telling him so report says it's settling in so after him being decided look into it further to find broken straps and other stuff so don't make same mistake as us and buy without seeing as we are getting nowhere fast

1 July 2025
Unprompted review
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Reply from Tech sofa

Good afternoon, I have requested more information so we can try and resolve these issues for you, please drop them over and we will help in any way we can. Thanks Carrie

Rated 5 out of 5 stars

TechSofa series 5

TechSofa series 5
5 and 2 seater
Bought for holiday home Spain
Excellent customer service and customer advice.
Overall, TechSofa seems to offer a great combination of style, comfort, and technology.

20 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

The experience was fantastic from start to finish

The experience was fantastic from start to finish! Was kept up to date from when our sofa was ready to be dispatched to delivery. The 2 guys who delivered it were really lovely. They very respectful of our home, took their time showing us how to operate our new sofa arrived exactly when they said they would and took all packaging away. Sofa is beautiful, great quality and even nicer than I imagined.

18 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Top Tech Sofa's

The sofas are amazing , Top Quality, Everything as advertised works perfect and the prices compared to DFS is so much more affordable.
And the wait is 2- 4 weeks , ours came in 3.
Are there any drawbacks u ask....well they advertise a white glove delivery service, that part is comical & misleading - it's 2 man and a van , and they weren't happy about coming up 3 flights of wide stairs but had no choice I guess...
Otherwise 5star service all the way and defiantly will recommend to our friends and family.........

11 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, very helpful and professional

15 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Brilliant company

Brilliant company ordered three seater and a two seater from them both recliners very pleased they are so comfy

15 May 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 2 out of 5 stars

Series 1 was lovely and recommended…

Series 1 was lovely and recommended techsofa to everyone, have had series 6 3 months and the material is all baggy already and only 2 of us live here. It shouldn’t be like this, what will it look like ina few months time they say they will send someone independent to look at it, I will also get someone myself to look at the furniture. What more is there to say, I’m very unhappy with the series 6 with the baggy material after such a short time.

4 August 2025
Unprompted review
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Reply from Tech sofa

Good afternoon, I have popped over a WhatsApp message to address the issues you have raised. I will advise the Series 1 and Series 6 are very different style sofa's, the series 6 is softer therefore will have baggier covers than a firm sit like a Series 1. Thanks Carrie

Rated 5 out of 5 stars

Tech sofa a wonderful experience from start to finish. Professional, compassionate, reliable.

Tech sofa are a wonderful business to deal with if your not tech savvy! I counselled my original order back in February this year, got full repayment no questions at all. Then i took advantage of the 20% summer sale. Ordered and payed on line went smoothly. Then approx 3 weeks later got message from techsofa they could deliver our sofa as they were in our area. Agreed and as of wednesday August 13th our new tech sofa was delivered with care and respect. The sofa was assembled easily plugged in and everything working as it should. We are now enjoying our new series 1, 3 seater sofa with all the extras! Go check tech sofa out for yourselves how buying furniture experience should be.

13 August 2025
Unprompted review
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Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Amazing

Amazing. Some lovely sofas to choose from, was spoilt for choice. Ordering was easy, the price was good and the company used by Tech Sofa deliveries was second to none. The Sofa and chair are lovely, so comfortable, lovely colour, I am totally thrilled. Would not hesitate to recommend.

11 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 1 out of 5 stars

We have had to several replaced parts

We have had to several replaced parts, and someone come out to fix our sofas 3/4 times.
We are now out of warranty, the units are broken again, the heaters do not work on any seats and the leather is faded and worn in parts.
When spending £4.5k, you don’t expect such terrible quality.

12 August 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Good afternoon, we have asked for some information so we can take a look at the issues raised but haven;t had anything back, if you pop over your details I will help in anyway we can. Thanks Carrie

Rated 5 out of 5 stars

Customer excellence

We originally bought our sofa in 2023, unfortunately the binding came undone within twelve months.

I dealt with Carrie and she was nothing but amazing.

6 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great contact fast delivery with…

Great contact fast delivery with updates on time of arrival.

4 August 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 1 out of 5 stars

My heating in the corner sofa has…

My heating in the corner sofa has broken for the second time,they sent a company out months ago they ordered parts,waiting waiting had 1 email saying the parts would be in mid June here we are in August no parts. Have had to have the same part of the sofa re padded not happy!

2 August 2025
Unprompted review
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Reply from Tech sofa

Good morning Rebecca, We apologise for the issues you are having please pop me a message over on WhatsApp or Email with your order number and postcode and I will help in any way I can. Thanks Carrie

Rated 5 out of 5 stars

Great Quality and Service

Cannot Fault Tech Sofa at all, from placing the order to it arriving!

The sofa is amazing, lovely quality with brilliant features, delivery was quick and the guys were fabulous setting everything up. Customer service has been excellent always on hand to answer any questions and friendly with it!

Thanks Tech Sofa!

29 July 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Yes I thought it would be great but…

Yes I thought it would be great but it’s just o.k. I don’t think you should buy furniture on line ☹️

17 June 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Love the sofa and matresses so comfy

Ordered a series 4 2 seater sofa. Love the sofa so comfy and really good it doesn’t have to be miles away from the wall to fully recline and the cooling cupholders are brilliant. Had a small problem with the sofa upon delivery but was sorted really quickly can’t fault techsofa for their after sales also ordered 2 of their duosleep super king mattresses and they are so good very well made

22 July 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Truthfully described.

It was exactly as described.Beautiful leather and finish.Could not be happier with it.

29 July 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Tech Sofa ☆☆☆☆☆

Sofa's arrived slightly late (4 days) due to a lorry breakdown, Everything was spot on from the delivery men to the Sofa's all unpacked and checked and assembled by the delivery company. Excellent service by all 5 stars, cannot fault

8 July 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

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